First United Moving And Storage
First United Moving And Storage Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
First United Moving And Storage has 1.1 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Arrived to pick up my furniture within appointment window, Carefully wrapped my furniture.
Cons: Has been more than 15 days since they picked up my things, Inaccurate status updates, No etas unless i call them and then etas are vague.Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
First United Moving And Storage has 1.1 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Arrived to pick up my furniture within appointment window, Carefully wrapped my furniture.
Cons: Has been more than 15 days since they picked up my things, Inaccurate status updates, No etas unless i call them and then etas are vague.Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
West Jordan, Utah
Over 15 days with no ETA on my move
I made the mistake of hiring First United Moving to move my furniture from Illinois to Utah based on positive reviews on Google. Those reviews were totally wrong!
Not only did they make me pay $900 more than they quoted me (after they had already loaded all my things), they have not provided accurate ETAs. They loaded my furniture on Thursday, July 11th. I asked how long it would take as I wanted to make sure I was in Utah before them and the driver told me he would be there on Monday, July 15th. I made sure to arrive on Sunday, July 14th.
The driver did not show up or call. I called the company on Monday afternoon and was told they would be there by the end of the week. Thursday rolled around and there was no call. I called them on Thursday, July 18th and they told me it would be next week.
I pressed them for which day and they said they would call me on Monday, July 22nd. I did not get a call so I called them on Tuesday, July 23rd. They then informed me their driver would not arrive until the end of the week. I just called again today, Friday, July 26th and they informed me it would be next week.
I asked for a specific day and they again just told me next week.
It has now been TWO WEEKS and over $3000 and I have no idea where my furniture is. DO NOT USE THIS COMPANY!!
- Carefully wrapped my furniture
- Arrived to pick up my furniture within appointment window
- Poor customer service
- Inaccurate status updates
- Has been more than 15 days since they picked up my things
Preferred solution: Price reduction
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