First United Bank
First United Bank Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
First United Bank has a 1.0 star rating from 2 customer reviews and is described with recommendations like "Avoid this bank" and "Avoid completly"; consumers are mostly dissatisfied.
Positive Feedback
Some customers had long relationships with the bank, including an 18-year direct deposit customer, indicating legacy account retention prior to recent issues.
Negative Feedback / Risk Areas
- Repeated reports of poor fraud dispute handling and account closures that disrupted SSDI direct deposit.
- Allegations of vindictive branch actions and unresponsive customer service.
- Complaints about insurance/claims handling and denial of expected coverage.
- These First United Bank customer complaints suggest significant service and trust risks.
Key Takeaways for Future Customers
- Read First United Bank reviews before opening accounts and verify protections for direct deposit clients.
- Prepare transfer timing for SSDI to avoid service interruptions and document all dispute communications.
- Be cautious about relying on customer service for billing or claims resolution and consider alternatives.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
First United Bank has a 1.0 star rating from 2 customer reviews and is described with recommendations like "Avoid this bank" and "Avoid completly"; consumers are mostly dissatisfied.
Positive Feedback
Some customers had long relationships with the bank, including an 18-year direct deposit customer, indicating legacy account retention prior to recent issues.
Negative Feedback / Risk Areas
- Repeated reports of poor fraud dispute handling and account closures that disrupted SSDI direct deposit.
- Allegations of vindictive branch actions and unresponsive customer service.
- Complaints about insurance/claims handling and denial of expected coverage.
- These First United Bank customer complaints suggest significant service and trust risks.
Key Takeaways for Future Customers
- Read First United Bank reviews before opening accounts and verify protections for direct deposit clients.
- Prepare transfer timing for SSDI to avoid service interruptions and document all dispute communications.
- Be cautious about relying on customer service for billing or claims resolution and consider alternatives.
Tired of being ignored?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ridiculous
I raised concerns about the handling of the dispute.Afterward, I was informed that the bank decided to close my account. The timing suggests that the decision to close my account was retaliatory for expressing dissatisfaction with the dispute process.I rely on monthly SSDI disability benefits.
The bank initiated account closure immediately before a scheduled dep. The bank’s actions may have violated Regulation E and fair treatment standards for vulnerable consumers.
To Whom It May Concern,I am writing to formally object to the decision to close my account and to document the concerns that led to this situation.My dispute began when I reported what I believe to be a fraudulent transaction. The seller provided documents that I believe were falsified, yet I was not given an opportunity to provide a rebuttal or supporting evidence.
The decision was made without full consideration of the facts, and as a result, I was left unprotected in a situation involving potential fraud.Additionally, the decision to close my account appears to have been influenced by a misunderstanding of my prior communication. At no time did I raise my voice or use inappropriate language. My comments were directed toward the situation and the handling of my complaint, not toward any individual personally. Consumers have the right to express legitimate concerns about how their accounts and disputes are handled, and such concerns should not be interpreted as hostility.What is especially concerning is the timing of the closure.
My SSDI disability payments are deposited into this account, and closing it immediately before a scheduled deposit has the potential to cause significant hardship, including delays in accessing essential medical and daily-living funds. This creates unnecessary risk and raises questions about whether the decision was made without full awareness of the consequences.For these reasons, I am requesting that the bank review this matter formally, including:1. The handling of my fraud dispute2. The communication provided to me during the process3.
The timing and rationale for the account closureI am reserving my rights and may pursue additional remedies if necessary. At this time, I am simply asking that future communication be handled professionally and in writing so I may maintain accurate records.I appreciate your attention to this matter.Sincerely,Raymond S
I reported and disputed. I stated what happened as i understood at the time. Seller provided false documentation. MY BANK SIDED WITH THEM WITHOUT EVER CONTACTING ME TO REFUTE INFORMATION.
When i contacted my bank they stated there was nothing they could do. I told them they now are participants in the fraud , i will be probably closing my account after near 18 years, and stated that in my opinion they should go insolvent . I have every right to be mad and state my opinion.
I never initiated a account closure because it take up to 2 months for SSDI direct deposit to change to another bank. I left a google review about the situation.
First United Bank sent me a letter that they are closing my account on December 13,2025.
I will be left without the ability to pay bills or buy food for up to 2 months because my money is SSDI Direct Deposit. This appears to be totally vindictive by those at my main branch and the main bank. I directly attribute this to the 2 that signed the certified letter from my main branch.
This is ridiculous and completely manipulative and vindictive by First United Bank and those employees involved.
I have not contacted an attorney yet, but i may have to because there will be damages if things stay the way they are. Seeking a time out resolution to allow proper transfer and closure.
- Vindictive and manipulative
Preferred solution: Proper time for transfer and closure
User's recommendation: Avoid this bank
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWow..Petty
Wow. Tracy Brown and Tammie Summers.
I stated that I was switching banks over their monthly fee and also over how ridiculous they and the main center handled a fraudulent charge on my account. Their response is the most petty I have ever seen. They sent me a letter saying they were closing my account. Luckily I already started the transfer of my ssdi because they worked it so the closure is before my DD.
Petty , manipulative, and vindictive. I have never raised my voice but I did tell them I was leaving after about 18 years banking with them. I did say They deserve to go insolvent. I mean it even more now.
That statement was with their call center, not these 2 petty, vindictive, and manipulative things.
Pathetic!!! They are at the Leonard TX location.Avoid
- Failing customer service received a online fraudulent charge and severely pathetic assistence vindictive manipulative
Preferred solution: Apology
User's recommendation: Avoid completly
You created your own chaos/headache. Instead of just opening an account at another bank first (and getting you DD in order), you could not wait to tell them you were leaving and put them in their place.
They reacted in kind and now you screwed yourself with your direct deposit.
Hope that momentary feeling of superiority was worth it. Merry Christmas
Replying to
Greenville, Rhode Island
Crooks
I had a policy through this company. I paid additional for replacement cost so that I would have additional protection.
Universal is now telling me that replacement cost excludes electronics. This is not stated anywher on my policy. They make up rules as they go alone. I filed an complaint with the state.
Now I have to hire an attorney to sue them for money. They are indeed blood suckers. Dont waste your time buying a policy from them. They are set on robbing peolpe.
They wonder why people hate insurance companies. They are the devil.
There's only 1 way to fight the devil.
Dallas, Texas
The Universal Insurance
My car was hit by another vehicle on July 2nd. The police provided the information about the insurance company of the relevant vehicle.
After a week of my hard work, I found the Universal Insurance Company should be responsible for my car. They got the police report on July 3rd, but they mailed the letter on July 11th. I called the phone number which was in the letter as soon as I received it. After numerous phone calls and voice mail messages, there is no response from the company.
At this time, my car accident has occurred more than two weeks. They not only affect all my daily life and work, but also I have to suffer tremendous mental stress.
Because of their irresponsible no contact, no reply, I cannot afford the car rental money. So I called the head office, they sent someone to check my car at 5 o'clock pm on July 16th, but he said he already came to check my car on July 9th.
So that means they already knew all the things, but they never call me and ignored all my voice mail. I think they deceive the interests of consumers.
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By siding with the seller who produced falsified documents and you did not think it was necessary to allow a rebuttal, you by default are participating in the fraud. Just by not liking comments that you do not agree with is not considered rude when they are factual and properly earned.
Never raised my voice nor did i use derogatory language other than my perception of the situation. Your feelings are not a consideration in business. If your feelings cannot handle legitimate consumer complaints, then i suggest you remove yourself from dealing with the public. You by posistion do not receive by defacto protections from consumers complaits and legitimate evaluations.
Your response has legitimately proven that your decision to close my account was and is based on exaggerated and personalized feeling based discourse that was legitimately deserved, not out of line based on the evaluation of the situation, and delivered with controlled volume . Your feelings have driven you to retaliate on me , and your public response proves it. I strongly suggest a evaluation of your future comments and actions . I freely , as stated previously, am disconnecting from your vindictive and damaging decisions as a representative of First United Bank.
You have personalized a accurate critique of the job you and First United Bank have done as a representative on behalf of your consumer, me. The statement that i think your Employer First United Bank should become insolvent is based on your other consumers withdrawning their business from the accounts held because it is clear in my situation your lack of communication failed to protect me from a fraudulent charge on my account. I strongly encourage all account holders seeing this to reevaluate there trust in First United Bank delivering on the promises made to protect their account holders. Based on your inability to communicate properly as a representative of your account holder does or can make those involved liable for damages.
Because you have clearly established your decision to close my account was a vindictive manipulation using my life necessity direct deposit SSDI disability on a time frame that attempts to block the access to my deposits before a deposit is made that will severely affect my access to medical and life needs. A direct deposit sent to a closed account would result in severely delayed disability payments. You have demonstrated by your statements that you have taken it upon yourself to retaliate against a criticism of First United Bank. You can be held liable and I reserve my rights at this time.
Currently, God is seeing fit to protect me and I strongly advise you to cease any further retaliation. After the account closure is complete I hereby inform you and advise to not provoke the situation beyond what it currently is. Any discourse needs to be conducted here for public view.
I also now claim protections from harassment and further retaliations by you in or out of your role as a employee of First United bank. At this time due to the holidays, with sincerity unlike what you afforded me, Merry Christmas.
I’m not with the bank you old coot. This is a third party complaint site.
Not the bank.
You don’t even know where you are, who you are addressing or how to handle the chaos YOU created. But keep mouthing off.
You posted this days ago. You felt empowered and mouthed off to their reps.
You accused them of fraud.
Now you live with the consequences. Merry Christmas and Happy New Year.