First United Bank and Trust

I have two mortgages with this company.

I provided a good phone number at the time the loans were opened.

On 02/02/23, I called in and spoke with Eric regarding retrieving loan documents and requested that he email me a copy. My phone was dead, so I called from my in-laws phone.

During our conversation, he asked me if the phone number I was calling from needed to be added to my account.

I advised him no.

He verified my correct phone number but took it upon himself to add the phone number I called from to my account.

The bank has contacted this number regarding my account delinquent several times and left a voicemail.

Im divorced and estranged from these people. Theyve asked me several times to stop having the bank call them.

Ive called several times and have asked them to remove the phone number.

Last week, I received a call from my in-laws informing me that they would be taking legal action against the bank and me if they were called again.

On 9/18/23, I called and spoke to Larry. He stated that the number had been removed, but the primary number wasnt returned to the account. So, when my account became delinquent, the automatic dialer pulled that phone number in.

I asked him why that number would still be available for the dialer to pull in when it was supposed to be removed. He didnt have an answer. I requested to speak with a Manager. He advised me that one would call me.

No one has called.

On 09/19/23, I called and spoke with Hannah. She verified both numbers were still on the account. I verified my information and asked to speak with a Manager. She wondered what it was regarding.

I informed her that there was an issue with the phone number. She told me there was no need for a Manager and that she could help me. I asked for a Manager five times and was denied by Hannah. She admitted that she was refusing to allow me to speak with a Manager because it was an issue she could fix, even though I advised her that I wanted to complain against an employee.

I hung up and called again and got Larissa.

She was beyond rude and condescending, too. I asked her for a manager, and she refused me and said I couldnt speak with one.

I asked for the corporate phone number, and she advised me to Google it. Then, she told me there wasnt one and provided me with an address for Corporate.

In 2024, Ill refinance my loans and move them to a professional bank.