AVOID THIS COMPANY

Online ordering system is a joke. It does not display the delivery timeframe. The system does not give you the option to review order, including total cost, shipping and delivery timeframe. If you want to cancel an order you must call and speak directly with a manager, THE MANAGER DOES NOT RETURN CALLS OR REPLIES TO EMAILS. YOU MUST KEEP CALLING UNTIL YOU GET HIM ON THE PHONE AND OF COURSE HE NEVER RECEIVED YOUR CALL OR EMAIL. RETURN REQUEST: YOU ARE IMMEDIATELY INFORMED OF THE 25% RESTOCKING FEE. IT SEEMS THEY ARE VERY VERSED IN THE COMPANY RULES, BUT HAVE ABSOLUTELY NO RESPECT OR REGARD FOR CUSTOMERS.
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ID
#1117653 Review #1117653 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$119
Preferred solution
Full refund

I placed an order the suit was damaged.

I returned the suit on April 11 2017, I haven't received a credit from first suit. Nothing have been credited to my paypal account. Today is Aug. The was returned to thi address
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ID
#1086336 Review #1086336 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

First Suit - Bad Refund Policy Review

I ordered TWO suits in the same size. Received them both and one was 2 to 3 sizes too big. The hat was cheap looking as well and it was too shiny. I sent them both back within a week on the 19th of November. It's now December 7 and I have yet to receive a refund. When I called they told me they had sent an email which I never received. (I'm intelligent enough to check my spam and other folders. So, as it is now I'm supposed to receive my refund in a week MINUS 25% fee! So as a person that buys at least 10-15 suits a year you would think you would want me to be satisfied so that I would refer others. Not happening! I HATE BEING RIPPED OFF! And I HATE bad customer serbice!
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ID
#968748 Review #968748 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

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First Suit - Suit Review