Anonymous

AVOID THIS COMPANY

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Online ordering system is a joke. It does not display the delivery timeframe.

The system does not give you the option to review order, including total cost, shipping and delivery timeframe. If you want to cancel an order you must call and speak directly with a manager, THE MANAGER DOES NOT RETURN CALLS OR REPLIES TO EMAILS. YOU MUST KEEP CALLING UNTIL YOU GET HIM ON THE PHONE AND OF COURSE HE NEVER RECEIVED YOUR CALL OR EMAIL.

RETURN REQUEST: YOU ARE IMMEDIATELY INFORMED OF THE 25% RESTOCKING FEE. IT SEEMS THEY ARE VERY VERSED IN THE COMPANY RULES, BUT HAVE ABSOLUTELY NO RESPECT OR REGARD FOR CUSTOMERS.

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Loss:
$119
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

I placed an order the suit was damaged.

I returned the suit on April 11 2017, I haven't received a credit from first suit. Nothing have been credited to my paypal account.

Today is Aug. The was returned to thi address

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Reason of review:
Return, Exchange or Cancellation Policy
Tyran Vdv

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Verified Reviewer

First Suit - Suit Review

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My name is Reginald Walton and I had an experience with first suit that left a bad taste in my mouth for them! I ordered a suit from them that I thought would be the one I saw pictured online.

When I got it it was totally different from what I asked for. I called in and the owner told me that the suit wasn't what I saw but it was the same style! What?!?!

Then another incident I ordered a polka dot French cuff shirt with white cuffs and collar I paid for a French cuff shirt but got a regular shirt instead! I will never buy from them ever again!

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Reason of review:
Not as described/ advertised
Anonymous

First Suit - Bad Refund Policy Review

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I ordered TWO suits in the same size. Received them both and one was 2 to 3 sizes too big.

The hat was cheap looking as well and it was too shiny. I sent them both back within a week on the 19th of November. It's now December 7 and I have yet to receive a refund. When I called they told me they had sent an email which I never received.

(I'm intelligent enough to check my spam and other folders. So, as it is now I'm supposed to receive my refund in a week MINUS 25% fee! So as a person that buys at least 10-15 suits a year you would think you would want me to be satisfied so that I would refer others. Not happening!

I HATE BEING RIPPED OFF! And I HATE bad customer serbice!

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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Crockett, Texas

First Suit Customer Care Review

The guy that runs things Sean....he is very rude!!

He yells at you and hangs up the phone in your face.

He is a very rude guy.

I dont understand how you can have a church business, but yet be so rude as a person.

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Reason of review:
Poor customer service
Anonymous
map-marker Waterloo, Iowa

Beware -Don't Buy anything from firstsuits.com!!

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Placed an order with Firstsuits, phone 1-90*-378-****. Items I received were not items I ordered.

Items looked used an out of date. Very ugly items. Please do not order from them. There is no return policy.

Never place an order over the phone. These scammers will ask for your card number and personal pin number. Do not give your credit card personal PIN number to them. Firstsuits phone representative may send you items that you did not order.

This business is not reputable.

Order seems to be taken in an in-home environment. Consider placing your online orders with a reputable company.

View full review
Loss:
$165
Cons:
  • Two ladies hats
  • Items sent
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Anonymous
map-marker Troy, New York

Firstsuit.com

Dont shop here, they have the WORST customer service and the owner named Donny is a racist old man who will DO NOTHING to solve your dispute.I ordered a suit onlin eand first they didnt have it in stock then when i chose another one they sent me they wrong size.In an attempt to get that solved they called me all sorts of names and they are just plain RACIST.Its sad to see such backward thinking in this century!!Dont shop here.THESE are a bunch of racists BEWARE, SHOP ELSEWHERE!!They own companies like retailwomen's suit etc

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