Don't use for mortgage!

There is a very limited market for mortgages for manufactured homes and this bank was recommended to us by Detrays in Puyallup. We have had nothing but problems from the beginning when our home was being built and this lender (Dave P.) described our contractor as his friend and we subsequently had unauthorized payments being made to him for work we questioned. Since then we have had multiple issues with materials coming to the wrong address (which we have corrected at least six times!). This caused the cancellation of our home owner's insurance at one point. Most recently, we did not, for some reason, receive information about the increase in our escrow payment until it was too late to make it up which forced a significant increase in our monthly payment. Last month there was a mixup in the electronic payment which led to an overpayment by us of $944. We are senior citizens on a fixed income and this amount of money makes a big difference in our monthly budget. I requested a repayment on Aug. 2nd at which time it was suggested that I "just leave the money there and apply it to next month's payment." I explained that we need that money to make our monthly budget and was told that a check would be issued to us (the money had been electronically withdrawn from our Wells Fargo account but I was told it could not be electronically put back into that account?). As of today, 8/24, we still have not received the refund check. I called to confirm, once again, that they have the correct address, was told the check would have gone out "around" the 7th (not able to tell me exactly when) and we resolved the issue by supposedly voiding that check and leaving the funds there to apply to our next mortgage payment, which was what they wanted initially. Customer friendly? I don't think so...definitely not a friend of Senior Citizens!!
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ID
#1337920 Review #1337920 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

Embezzelers

Did checks sent but bank not making it available for me to access and then charging service charges trying to find out why
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ID
#1294837 Review #1294837 is a subjective opinion of poster.
Location
Smithville, Missouri
Reason of review
Order processing issue

Too many hoops

I feel as if I have been treated like trash from the begining. First I used cash to open the account and was told I was not going to receve a card untill my first pay check came to the account. (I was annoyed). I also had to apply for online banking even though most accounts come with this and I thought it was weird I applyed. After being apporved found out the website sucks and the app is like their site only with even less information.(wishing I chose another bank at this point) I was also told that I would have to apply for overdraft protection, something that I like having on my accounts just in case anything comes up. It was supposed to take 30 days for this. So I apply. Wait my 30 days. I get an approval email and think great. I didnt really trust this bank at this point. Mostly considering every concern I had about anything was met with annoyance and a sour attitude, so I decided to test out the overdraft protection. Long story short it doesnt go threw. Not only does it not go threw they charge me for not letting it go threw. When I called about it they told me that there overdraft protection charges if they pay it or not. Just for having something try to go threw there is a charge. I told her that I found that ridiculous and would be closing my account her reaction was "great". Ok cool. Im so thankful that I did not decide to use this bank when I was a single mom. This is not a bank that you can count on.
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ID
#1268663 Review #1268663 is a subjective opinion of poster.
Reason of review
Order processing issue
New Reviewer

Buyer Be Ware!

I financed some fencing at no interest if paid with one year. I budgeted to be able to make $3500 payments per month to pay it off - long before the year. On the last payment I asked for a final payment amount - which I paid. The system said my balance was zero. Two weeks later I received a letter in the mail telling my I owed more money - apparently a cost that the bank incurs from the FCC. ? I called them to appeal and they refused. This is called nickel and diming customers!!! I would NOT recommend 1st Security Bank to ANYONE!!!!!! Read the fine print if you do use them !!!!!!! This is a Bank who does not value their customers apparently !!!
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1 comment
#1707573

We experienced the exact same thing! We believe they bank on the consumer not noticing the hidden fees buried in the fine print.

For months we thought our loan was paid off, but we ran a credit check and it showed we still owed $9. Called 1st Security Bank for an explanation, and they said we owed $109. Went on to say, "read your contract" and that you must pay a $99 fee to close out the loan. Had we not ran our credit report, interest would keep accruing.

Be sure to get written proof to show you pay off the loan. I say this because they use delay tactics for this too.

Very unscrupulous company. We will never ever do business with them.