First Merchants Bank
First Merchants Bank Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
First Merchants Bank has a 1.1 star rating from 1 review and consumers are mostly dissatisfied; recent recommendations say "LOOK ELSEWHERE!".
Positive Feedback
No positive points were reported in the available review; no resolved promotional code fulfillment or satisfactory customer service experiences were documented.
Negative Feedback / Risk Areas
- Repeated failures to fulfill a promotional code offer and lack of timely follow-up.
- Poor communication and unhelpful customer service requiring multiple branch visits.
- The single review reflects broader concerns found in First Merchants Bank customer complaints and First Merchants Bank reviews.
Key Takeaways for Future Customers
- Confirm promotional terms in writing and get expected payout timelines documented.
- Be prepared to escalate issues early if follow-up is delayed.
- Consider other banks before opening accounts given the reported service gaps.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
First Merchants Bank has a 1.1 star rating from 1 review and consumers are mostly dissatisfied; recent recommendations say "LOOK ELSEWHERE!".
Positive Feedback
No positive points were reported in the available review; no resolved promotional code fulfillment or satisfactory customer service experiences were documented.
Negative Feedback / Risk Areas
- Repeated failures to fulfill a promotional code offer and lack of timely follow-up.
- Poor communication and unhelpful customer service requiring multiple branch visits.
- The single review reflects broader concerns found in First Merchants Bank customer complaints and First Merchants Bank reviews.
Key Takeaways for Future Customers
- Confirm promotional terms in writing and get expected payout timelines documented.
- Be prepared to escalate issues early if follow-up is delayed.
- Consider other banks before opening accounts given the reported service gaps.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Lafayette, Indiana
Inquiry as to the status of promotional code fulfillment
- - Opened Direct Checking in West Lafayette with a $200 healthcare promo and met terms.
- - Kgraves promised a reply by Dec 19, 2022, but no timely response.
I opened my First Direct Checking account three months ago, at the West Lafayette, IN branch, with a promotional code of $200 for healthcare workers. I made sure that I completed the stipulated terms provided in the promotional flyer, within the timeframe, and even had a list of transactions printed out, which I gave to the bank manager associate (Kgraves) on December 17, 2022.
Kgraves said that I should hear a response on the following Monday, December 19, 2022.
Almost two weeks later, I have only received an email correspondence, which I had to remind them into sending, stating that an inquiry email has been sent.
It is unacceptable that I've had to visit the bank 3 times and send as many emails just to be told that the manager sent an email.
I have banked with many institutions over the years and have NEVER encountered a bank that exhibits total disinterest in addressing their client's concerns.
- Customer service
Preferred solution: Promotional code honored and an Apology
User's recommendation: LOOK ELSEWHERE!!!!
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