First Light Federal Credit Union
First Light Federal Credit Union Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
First Light Federal Credit Union has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not bank with them they say FDIC insured but they don't follow protocol".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
First Light Federal Credit Union has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not bank with them they say FDIC insured but they don't follow protocol".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Las Cruces, New Mexico
MY BANK ACCT WAS HACKED AND THEY WON'T HELP ME OR TALK TO ME ABOUT ANYTHING!
My account was hacked and I found out someone was cashing checks in my name since June of last year (2023) and it happened a few times and I WAS NEVER NOTIFIED AT ALL until they froze my account all of a sudden and then they explained to me what had happened. My account will have to stay frozen until they are done investigating everything they let me know that I wasn't the only one this happened to and they couldn't give me a time frame.I have called in to check on the status of my account and they were very rude with me over the phone not wanting to discuss anything at all and I went into the branch to figure it out and they acted as if it was no big deal after I got frustrated and started crying trying to explain to them that all the money I live off of is being kept from me through no fault of my own I cant pay any living expenses and I have 3 kids to support and no one can tell me why I have to pay the price for something that happened on their end it's like I'm being punished for banking with them and I just needed someone to help me and their response was threatening to call the cops if I did not leave. My acct has been frozen for months already and I can't call or go in the branch they won't release any information to me and It's been a huge downfall for my family
- Poor customer service
- Employees careless and rude
- Does not follow their own policy
Preferred solution: I want to be able to access my money I want them to follow the rules I shouldn't get penalized for something that happened to them
User's recommendation: Do not bank with them they say FDIC insured but they don't follow protocol
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