Failed to turn in my insurance cancelation at the said they would , costing me money.
I went to First Kia in Simi Valley, California. I purchased a used car. I told them I would pay it off in less than 20 days. They talked me into taking out the gap insurance, stating I could cancel and get all my money back. I paid off the car, called the dealership and was told by the head of financing I will take care of this personally. My husband called the next day, she told him I took care of it personally. I called found out not taken care , It has been almost a month and they are still fooling around.
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