REPAIR COMPLAINT

1st Kia of Simi Valley's service is charging customers for repairs they don't do. I took my 2010 Forte in to have an oil leak rechecked after they did a previous warranty repair for an oil pan gasket. The dealer called and told me that the front seal on the engine was now leaking. They told me that they needed to remove the timing chain cover to replace the crankshaft seal. After 2 days, I picked up car returned home, opened the hood and noticed that nothing had been taken apart. only that they had done a poor repair on the oil pan again, which was still leaking, worse than before. The envoice indicated that they had removed the timing cover, 3.3 hour labor, replaced the seal and replaced a cap seal. I returned to the dealer and spoke to the service writer (Robyn) and the mechanic and he told me he replaced the seal. Robyn was not the service writer when I brought the car in. Three days leter the service manager (Vince)called me and told me the mechanic had "confessed" to not doing the charged repair. He told me he had to order a gasket (which I found out only took 2 days to get) and they would properly repair it. After 2 weeks and several calls the service manager finally called back. I took the car back and they completed the repair using another mechanic. Had I not had a 12 year background as a mechanic, I would not have questioned the repair. The repair was under warranty although if I had paid for the repair (approximately $400.00), I would have contacted an attorney to sort it out. I will never take my car back to 1st Kia, purchase a car and definitely not for service. They were unprofessional and lacked the knowledge to even be aware of what the mechanics are doing in the shop. The Bureau of Automotive repair would be very interested to know that 1st Kia of Simi Valley is stealing from their customers.
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1 comment
#1035784

Did you ever report it to the BAR?

ID
#397008 Review #397008 is a subjective opinion of poster.
Location
Los Angeles, California
Service
First Kia Of Simi Valley Repair

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