First Interstate Bank Reviews

They did not stop their loan auto pay for a refinance with a different credit lender. 1-5-26 requested a 10-day loan payoff so the credit union could pay off the existing loan and continue on with the refinancing process.

1-20-26 checked my account for the loan payments; First Interstate had taken their payment on this date. I called and complained as to why they were still taking money on a loan when there was a zero balance on the loan and to return my money. I will be overdrawn due to their blunder; they were supposed to stop the auto payment. On 1-23-26, I checked my regular bank account and the money had not been refunded.

I called again; yes, the loan was at a zero balance and they would continue to rob me every month if I did not cancel the automatic payment. The FIB representative would not do it for me. My wife got in on the conversation, so then we had to go through all the BS of verifying her identity, security, and the reading of the last rights of 'we will steal all your money.' Just for the confusion, when we bought this car, the dealership made all the arrangements for us and all we did was sign the paperwork. Normal monthly payments came out of my account as expected.

The guy on the other end of the line told me how to get through their website, which to me is very difficult to navigate, and cancel the payment method, which we did. Now, if we want to get real stupid, this account was not mine originally. I was the executor of my mother's estate, so I was on her account before her passing, and then became primary on her account after her passing. Throughout their process of financing the auto loan, I mistakenly assumed that I would have to create my own electronic account information; no, I was put on my mother's account because now they considered it my account.

I had to advise all of the heirs what had been done so it did not look like the estate had purchased me a car. There are many reasons why I don't bank at FIB now that the estate is settled; all FIB accounts will be terminated. I guess in the words of the great Ron White - you can't fix stupid!!!

I have been a member of WYHY credit union for approximately 50 years and they have been super fantastic to work with, and one call is all I have ever needed to solve any problems. I highly recommend their services.