Skip to content
  • Login
First Health Group

First Health Group

www.firsthealth.com
What is your customer experience with First Health Group?

First Health Group Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • First Health Group has 1.3 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "Dont!", "Make your payment method is connected directly to your bank account.", "Too expensive and too time consuming.", "Stay away"."Stay away".

  • Consumers are not pleased with Website and Location. The price level of this organization is high according to consumer reviews.

View full overview ›
Show reviews that mention
firsthealth gym plan policy health cancellation insurance facility phone services offers
Filter review
Sort by
Kersten Hol

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Davenport, Iowa

VERY upset with policy sold & representatives uninformed sales sales knowledge

Updated by user Mar 19, 2025

Scam! They tell you lies.

It took forever to get the membership card. 6 calls. Never got the welcome packet. Both because they didn't want us to know what a horrific "health" plan it is.It is a plan.

A plan that takes your money but provides NOTHING in return. The part that angers me the,most was a specific questioned was answered by flat out lies, by over 12-15 "representatives". And several questions got blocked by stupid reasons,they wouldn't answer my question. As in, deferred to other numbers to put me off & decoy what they really are.

SCAM!

Do NOT buy health insurance from this company. They are NOT affiliated with ANY reliable national company!!!

Original review Mar 18, 2025
Untrained sales & in house service staff. Including manager who was asked a specific question & gave a flat out lied.
MANY MANY inside staff people asked of policy covered Behavorial Services.

All said our policy did. Waited an entire month + to get my son help needed. Denied access to his bed BECAUSE YOUR PEOPLE FLAT OUT LIED & SAID HE WAS COVERED RVERY TIME I CALLED EXCEPT - Cedric the very last guy who picked up the phone after hours! Calling in me to help me find a workable policy.

ENTIRE WASTED MONTH THINKING MY SON WOULD GET ONTO THIS FACILITY BECAUSE HE HAD THE NECESSARY COVERAGE. LIVID isn't a big enough word! I will most likely end up in the ER tonight because of the stupid idiots selling your policy & answering customers questions WRONG! And you have ALOT of them.

All have zero clue of what they're selling
Rate is ZERO! 0
View full review

User's recommendation: Dont!!

Destyni Kpu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Gym membership denial

Below is the email I sent to John, who governs the Firsthealth Gym in Raeford. He hasn't responded to me via email or phone call.

Being unresponsive to my request denies me the services needed to improve my quality of life! And is a disparity, injustice and inhumane in action. Having been a member from 2013 - ****, speaks volumes!

On Tue, Feb 18, 2025, 2:38PM Cbwilliams wrote:

John this is Carlista Williams, (member id 500****). I joined Firsthealth Gym, April 23, 2013: my payment method auto-pay, last use of membership/facility, March 29, 2022, auto-pay continued through April 2023.

Not realizing my auto-pay wasn't attached to my bank checking account, but to my (debit card, which allows expires preiodally, thus my membership expired/canceled June 4, 2023, due to non-payment. Payments toward my membership continued for a year with-out me accessing use of the facility. I'm asking you to consider removing the "block/restraint/bar" so I am allowed to complete my membership. I recently suffered two strokes within 1 week.

I need the use of the services provided by Firsthealth Gym to assist with my effort towards recovery. My insurance via Blue Cross Blue Shield (FITON Health) will make monthly payments for the membership.

My id # issued by FITON is PSWZTE946, #855.462.8602.

Please consider all information in this email and allow me to get on the path to a better quality of life. You my contact @***.476****.

Thank you

Carlista Williams

View full review

User's recommendation: Make your payment method is connected directly to your bank account.

1 comment
Guest

Disparity, injustice, inhumane? You sound like you’re describing 20 cent/hour labor in a sweatshop. They probably aren’t responding because you never formally canceled your membership.

Darlene R Pdo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Plan cancellation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I need to speak with a representative. Not being able to speak with someone is the reason I need to cancel my plan.

View full review
Loss:
$298
Cons:
  • Difficult to contact

Preferred solution: Full refund

User's recommendation: Too expensive and too time consuming.

Anonymous
map-marker Los Angeles, California

Recurring charges after cancellation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Not sure this number worked. No one answered and I was eventually disconnected.

Still being charged after cancelling two months ago. Terrible, shady health insurance.

View full review

User's recommendation: Stay away

Hillis Wbw

I want to cancel my policy

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Found a more suitable plan. I dont have any further explanation. But thank you any way for your offers.

View full review
Anonymous
map-marker Henderson, Nevada

I was told I was getting Aetna

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

No where on the insurance card does it say Aetna. I was also told all my providers were in network.

So not only did I pay over 500$ for this scam insurance, I also had to pay out of pocket for all my doctors visits and medications. I do not understand why the agent told me I was getting Aetna when a company allegedly owned by Aetna is not the same thing as Aetna.

View full review

User's recommendation: Stay away

1 comment
Guest

I was told exactly the same Aetna (not) and then instead of $402 they Charged me 527.98. I cancelled policy and reported transaction to my credit card company disputing the bait and switch for a full refund. Now, I really don't trust internet purchases more than ever !

Insurance Expert Talks

Exposed: Types of Insurance Scams and Fails

Exposed: Types of Insurance Scams and Fails

Mar 7, 2021

The insurance fraud: What is insurance fraud? What are the worst cases? How insurance fraud is discovered? How to protect yourself from an insurance scam? In this video, Charles R. Gallagher, an attorney, exposes the most common insurance fraud examples.

Read full article
Charles
Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

Companies Similar to First Health Group

Coventry Workers Comp Services reviews and complaints

Coventry Workers Comp Ser...

0 Reviews
First Choice Health reviews and complaints

First Choice Health

0 Reviews
Community First Health Plans reviews and complaints

Community First Health Pl...

0 Reviews
Adroit Health Group reviews and complaints

Adroit Health Group

stars-rating stars-rating stars-rating stars-rating stars-rating
1.1
159 Reviews

“They told me I would have Medical, Vision and Dental for a premium of over $540.00. Exactly the same...“

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article