First Health Group
First Health Group Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
First Health Group has a 1.5 star rating from 2 reviews; consumers are mostly dissatisfied, citing high price level, poor customer service, and recommendations saying "Dont!" and "Stay away".
Key Takeaways for Future Customers
- First Health Group reviews note frequent customer service problems and misinformation from sales staff.
- Watch for billing and recurring charges after cancellation and issues with auto-pay on memberships.
- Expect difficulty reaching representatives for cancellations, refunds, or gym access concerns.
Negative Feedback / Risk Areas
- Untrained sales agents providing wrong coverage details led to denied care.
- Recurring charges after cancellation and unresponsive support for refunds and billing.
- Membership access blocked despite automatic payments and unreturned calls.
Positive Feedback
No clear positives reported in the available customer feedback.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
First Health Group has a 1.5 star rating from 2 reviews; consumers are mostly dissatisfied, citing high price level, poor customer service, and recommendations saying "Dont!" and "Stay away".
Key Takeaways for Future Customers
- First Health Group reviews note frequent customer service problems and misinformation from sales staff.
- Watch for billing and recurring charges after cancellation and issues with auto-pay on memberships.
- Expect difficulty reaching representatives for cancellations, refunds, or gym access concerns.
Negative Feedback / Risk Areas
- Untrained sales agents providing wrong coverage details led to denied care.
- Recurring charges after cancellation and unresponsive support for refunds and billing.
- Membership access blocked despite automatic payments and unreturned calls.
Positive Feedback
No clear positives reported in the available customer feedback.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santaquin, Utah
This is NOT health insurance
They sold me a discount program, not the insurance they led me to believe I was getting. Don't trust the internet. Find a local agent you can trust.
- Bait and switch
User's recommendation: Run Away!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVERY upset with policy sold & representatives uninformed sales sales knowledge
- - Staff are untrained in sales and service; the manager reportedly lied.
- - Policy coverage disputes delayed help for my son by a month; access denied.
Scam! They tell you lies.
It took forever to get the membership card. 6 calls. Never got the welcome packet. Both because they didn't want us to know what a horrific "health" plan it is.It is a plan.
A plan that takes your money but provides NOTHING in return. The part that angers me the,most was a specific questioned was answered by flat out lies, by over 12-15 "representatives". And several questions got blocked by stupid reasons,they wouldn't answer my question. As in, deferred to other numbers to put me off & decoy what they really are.
SCAM!
Do NOT buy health insurance from this company. They are NOT affiliated with ANY reliable national company!!!
MANY MANY inside staff people asked of policy covered Behavorial Services.
All said our policy did. Waited an entire month + to get my son help needed. Denied access to his bed BECAUSE YOUR PEOPLE FLAT OUT LIED & SAID HE WAS COVERED RVERY TIME I CALLED EXCEPT - Cedric the very last guy who picked up the phone after hours! Calling in me to help me find a workable policy.
ENTIRE WASTED MONTH THINKING MY SON WOULD GET ONTO THIS FACILITY BECAUSE HE HAD THE NECESSARY COVERAGE. LIVID isn't a big enough word! I will most likely end up in the ER tonight because of the stupid idiots selling your policy & answering customers questions WRONG! And you have ALOT of them.
All have zero clue of what they're selling
Rate is ZERO! 0
User's recommendation: Dont!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGym membership denial
- - Member since 2013; asks removal of access block.
- - Suffered two strokes; needs gym access for recovery.
- - Auto-pay continued; canceled 6/4/2023.
Below is the email I sent to John, who governs the Firsthealth Gym in Raeford. He hasn't responded to me via email or phone call.
Being unresponsive to my request denies me the services needed to improve my quality of life! And is a disparity, injustice and inhumane in action. Having been a member from 2013 - ****, speaks volumes!
On Tue, Feb 18, 2025, 2:38PM Cbwilliams wrote:
John this is Carlista Williams, (member id 500****). I joined Firsthealth Gym, April 23, 2013: my payment method auto-pay, last use of membership/facility, March 29, 2022, auto-pay continued through April 2023.
Not realizing my auto-pay wasn't attached to my bank checking account, but to my (debit card, which allows expires preiodally, thus my membership expired/canceled June 4, 2023, due to non-payment. Payments toward my membership continued for a year with-out me accessing use of the facility. I'm asking you to consider removing the "block/restraint/bar" so I am allowed to complete my membership. I recently suffered two strokes within 1 week.
I need the use of the services provided by Firsthealth Gym to assist with my effort towards recovery. My insurance via Blue Cross Blue Shield (FITON Health) will make monthly payments for the membership.
My id # issued by FITON is PSWZTE946, #855.462.8602.
Please consider all information in this email and allow me to get on the path to a better quality of life. You my contact @***.476****.
Thank you
Carlista Williams
User's recommendation: Make your payment method is connected directly to your bank account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlan cancellation
I need to speak with a representative. Not being able to speak with someone is the reason I need to cancel my plan.
- Difficult to contact
Preferred solution: Full refund
User's recommendation: Too expensive and too time consuming.
Los Angeles, California
Recurring charges after cancellation
Not sure this number worked. No one answered and I was eventually disconnected.
Still being charged after cancelling two months ago. Terrible, shady health insurance.
User's recommendation: Stay away
I want to cancel my policy
Found a more suitable plan. I dont have any further explanation. But thank you any way for your offers.
Henderson, Nevada
I was told I was getting Aetna
- - Card doesn't show Aetna.
- - I was told providers were in-network.
- - I paid $500 and out-of-pocket for visits and meds.
- - Agent claimed I was getting Aetna.
No where on the insurance card does it say Aetna. I was also told all my providers were in network.
So not only did I pay over 500$ for this scam insurance, I also had to pay out of pocket for all my doctors visits and medications. I do not understand why the agent told me I was getting Aetna when a company allegedly owned by Aetna is not the same thing as Aetna.
User's recommendation: Stay away
I was told exactly the same Aetna (not) and then instead of $402 they Charged me 527.98. I cancelled policy and reported transaction to my credit card company disputing the bait and switch for a full refund. Now, I really don't trust internet purchases more than ever !
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Disparity, injustice, inhumane? You sound like you’re describing 20 cent/hour labor in a sweatshop. They probably aren’t responding because you never formally canceled your membership.