First Convenience BankComplaints and Reviews

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1.5 Based on 89 reviews
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  • Customers like
    • Open 7 days a week 5
    • Paycheck was deposited a day early 3
    • Location 2
  • Customers don't like
    • Unprofessionalism 9
    • Horrible customer service 7
    • Stealing money 6
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Horrible bank.... Manager Dollmeyer very rude and not helpful.... They give out fake money .....

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Horrible experiance.. They gave me a fake 50dollar bill and will not be responsible for it .... Manager was very rude and not helpful at all ....I'm changing banks!!!!!

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More to the point what haven't they done. They are the most unaccomadating bank to their customers. If asked a question their answer will be whatever b.s. pops into their head. Most times its erroneous and misleading. Due to the slacker mentality they caused us to end up with nsf fees of outrageous proportions. They didn't even come close to getting the answer correct. We were due for direct deposit the very next day but desperately needed at... Read more

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Been with this bank for about 5 years, Deposited yearly trust checks every year then all of a sudden could not take check because the name on it did not match my id, had never been a problem before! Then after going thru the *** to get a new check sent to me, they put a 12 day hold on it. Granted it was 40000.00 check so wasn't that big of a deal. In the mean time was making payments out of a 2nd account and transferring money from one account... Read more

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Opened a checking account thru 1st convenience bank in Phoenix, Az. Had the account for two years, been doing online banking on my phone since august of 2016. Checking deposits, statements and what not. Yesterday i could not get on to check my statement to see what i have spent and how much i have left. The bank blocked me from accessing my own statement including e-statements which said im not authorized to view it. They have pissed me off to... Read more

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Excuse my language but worst *** bank. Do not bank with these people, they will charge you for every little thing and steal your money.

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Ive banked there with my small buissness and personal account on friday I deposed checks was cleared by teller said money available went to get groceries and recieved a call from manager maybe 45 min later td me no money was available and be put on hold I said well I was rold diffrent with holidays id have to take my chks else were...she was very rude said pretty much im a lier I spoke with no one yhat told me this ofcourse by this time im... Read more

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I work part-time at a movie theater in Texas. My checks are small to start with because I do not work a lot of hours. I opened this account through first convience bank because my employers requirement for pay is direct deposit. I received a check about two weeks ago that was 140.00 dollars. Well my mothers birthday was that same week and I wanted to give her money for her birthday. I called my debit card just to confirm the balance and it... Read more

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Horrible customer service and worst part is its supervisors and the leaders .

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So I needed to open an account to cash a check, I quickly cashed the check and removed the money. I moved back to RI, where they don't have a a first convince bank, so I wanted to close the account. WELL, the bank called and said "you're going to be charged a monthly maintaince fee for not having money in the account" the lady told me to call and cancel the account. So I called, and the guy told me "you can't cancel the account before 90 days... Read more

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