Brian R Xwe
map-marker Fullerton, California

Perfidious incompetent crooked shop!!!

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Save yourself a headache and AVOID THIS CROOKED SHOP!!! In addition to trying to defraud us there was $500 damage caused by incompetence on Alex's part!

The moron forgot to secure my exhaust, it burned up the ABS cables! I'd think twice about giving them my business. Apparently cheat the customer, overcharge and sell them parts you don't actually replace is the business model here. I dropped off one of our work vans off last week to address the check engine light.

We found two codes and told Alex prior to bringing the van what the two codes were. He calls me with an estimate of $3244.00. It was actually $3359.23 when I arrived. He stated I needed a new catalytic converter and sensors replaced.

I acquiesced and approved as we need to get the vehicle smogged. When I picked the vehicle up just before entering the freeway the check engine light reappeared! I turned around and took the van back and asked "why did I just pay $3400, the check engine light is on!?" . I was told Alex slipped out, I sat and waited, when he returned he plugged in the code reader and showed me a code for the DEF heater.

I reminded him once again, we already told him it was on!! I left the van yet again. Alex called late the following morning and stated this repair would be $1700! I refused and told him I will pick my van up.

I ubered (for the 3rd time at a cost of $105 total) to retrieve my van. He asked what I planned to do about the DEF heater, I asked AGAIN for the return of my NOX sensors he claims he replaced, after an "oh, um.... the scrap guy came and picked them up just yesterday" I reminded him I requested my old parts back! You know, PER CALIFORNIA LAW!

I digress, I told him his pricing is outrageous trying to charge me ANOTHER $1700 after getting paid $3400, my God I can buy a used car!!! I told him the OEM DEF filter online is $600 MAX, the def tank which I have removed before is held in with 4 bolts, it's a 45minute job!! Who the *** makes $1864 an hour!!! Apparently Alex.

I know he gets them even cheaper. He goes on to feed me some line about "If it doesn't come in a Mercedes box" You are full of *** Mercedes doesn't make the DEF heater, many of the OEM parts are Bosch. He claimed he would show me his "invoice" which I had already had it with my intelligence being insulted. I know how this works, and I am not interested in seeing a fake invoice which reflects a catalog price or suggested retail price.

After the shuddering and repeated lines of bunk I'd ruminate this is common practice at First Class Ripoff Autoworks, where you cheat your customers. I will be updating this review and adding it online once finished. In the meantime I am waiting for a refund for the stolen funds, or I can simply sue this perfidious mechanic. Wouldn't be the first time I've caught a lying mechanic, sued them, won, and collected a judgment.

B&P code 9884.9 (a) also requires a written estimate and authorization exceeding initial estimate, neither was provided. On the phone call where I approved the initial work I specified I wanted the old parts returned. When I asked for the nox sensors they claim they replaced $990 plus tax plus installation alex replied "oh, uh, the scrap guy picked them up". You scrapped MY parts, who gave you permission to scrap my parts.

I reminded Alex I stated I wanted them back, you know, PER CALIFORNIA LAW!

Per California Automotive Repair act 1974 The shop is required by law to return the parts to you only if you ask for them before the work is done. Perhaps this is why Anthony quit working here...

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Reason of review:
Poor customer service

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