Anonymous
map-marker Sidi Bouzid, Sidi Bouzid

Collaboration 2023-****

Dear partner, As part of a new prelaunch of activity, allow us to write to you to inform you that our establishment Hotel Royal Lido Resort & SPA will soon be open. We want to develop a strategic and operational plan for the market. Therefore, we sincerely hope that your partnership request is the start of a long and fruitful collaboration. Do not hesitate to contact us by email or telephone for any further information. Hoping that our product will meet your expectations. Sincerely
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Anonymous
map-marker Constantine, Constantine

Information about booking

First Choice - Information about booking
Hello Juste wanna ask you if its possible frein me and my family to book juste hotel for my holiday without a fly on platform. Thanks
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User's recommendation: No reply since !!!

Charlotte K Lwk

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Verified Reviewer

CANCELLATION

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I have called, emailed, live chatted and I am still coming up with no answers or help. My son has an operation due while we are away (we have waited since 2019 due to the obvious C-19) and at first I thought I could rearrange the dates, but due to our flight being with a third party airline everything seems to be an absolute nightmare. I attempted changing hotel and flights and was told I'd be called back- this never happened. Ive spent over 12 hours on the phone so far trying to ask for help. Everytime i speak to live chat i get told it needs to be dealt with on the phone, if im on the phone i get told i need to wait while they connect to Corendon airlines, when ive emailed im told its a Web booking and they cant help me. Id like to just cancel the whole holiday, but even that seems to be hard!
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Preferred solution: Full refund

User's recommendation: ****MAKE SURE HOLIDAY IS NOT WITH 3rd PARTY AIRLINE****

Aliona C

Online order

Hi, I would like to receive more information about my online order 32332, I have order on 18 of November but I still didnt get any results
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Preferred solution: Deliver product or service ordered

Deborah H Qvg

Couldn’t board flight as problem with uk locator form , Tui transport got us to airport late and lack of check in desk open left us without enough time to complete another one , no help from reps

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Late airport transfer booked with TUI not enough desks open at airport to book two full flights in left us with 20 mins to get to gates but had a problem with locator form so not enough time to fill in a new one ,TUI say not our fault !!! Terrible customer service have used TUI for years and spent thousands with them , we missed our flight and it cost us nearly £300 , they not offering any kind of compensation, even a goodwill voucher for a future holiday . So dissatisfied will never use them again , they should be offering loyal customer
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Loss:
$330

Preferred solution: Let the company propose a solution

User's recommendation: Don’t use them they don’t look after loyal customers

Danessa Mtr
map-marker Hermitage, Pennsylvania

Very upset with your Sharon location. That man was rude to me

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I'm very upset I'm a loyal customer and got treated like garbage at your Sharon pa. Location cause I'm heavy and it's your furniture that wouldn't hold my weight. My name is Helen bocook
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charles k Nwz
map-marker Dallas, Texas

Hoilday was not good

Went to club llayda with first choice, first we were delayed because toilet on plane was blocked after sitting on the plane it could not be sorted and was closed,next they had no ear phones. The club llayda was rubbish, the food was disusing, someone dumped in pool which lifted out by hand the pool was then reopened without being empty and cleaned we paid £135 for last departure trip were at the end we were taken to a hotel called(a car park hotel) were we were supposed to relax till our flight and have a meal the meal was 2 chicken nuggets that bounced,12 chips,4 bits of rough chicken and a bit of rice discusing,the rooms were a disgrace hard beds,no air condition could not have a rest has room was on a main road traffic and dogs barking people shouting.Never again will we use First Choice its a disgrace that we were treated this why.
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popartist
map-marker Richardson, Texas

The worst at customer service/ thieves

This has got to be the worst utility company in the state of texas at customer service. If you know that you are going to be late with a payment they will not work with you at all. I am on a fixed income and my rates we supposed to go down. They did , only to find out when I got my first bill they actually increased my bill by $70.00 . I had a fixed income reduction added to the bill and they increased my monthly bill so they could steal the money back. My neighbor had her power shut off at 7am in the morning during an ice storm on a Wednesday morning. They would now let her wait until Friday to pay the bill. Also why in the *** do the charge a fee to take your money for a third party billing? This is an added *** to your bill that should not be there! I really believe there are some fraudulent practices at Texas first choice power.
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Anonymous
map-marker Houston, Texas

Billing Issues with Customer Service Attitude

When Hurricane Ike hit we were without electricity for over 8 days. I called First Choice from my cellphone during the storm and finally reached someone who extended our payment to 10/5. My husband paid our light bill on 10/2, however, when he paid he accidentally paid the wrong amount and the bill was $126.00 more than what he paid. He paid from the wrong statement. Since things were very confusing at that time he nor I noticed until our current bill electric bill came due. I called Frist Choice and asked for 1 extra week to pay our bill and they stated that since our last bill was not for the correct amount they could not extend us for one week even if we paid the $126.00 that was short. It was just an oversight on my husband's part. Good Grief we had just came through a hurricane!!! So our lights will be turned off tomorrow on 10/23 unless we pay another $400.00. This makes over $700.00 we will have paid First Choice in 2 weeks. I am not sure about other people but we do not have that kind of money. When I asked to speak to a supervisor the girl in customer service stated that I could not because the supervisor would say the same thing that she had just told me. So we have no choice. She told me that if I had called last month we could have taken care of the issue. I was not aware we had an issue. Last year at Christmas we received a bill for $1,200.00 from Frist Choice because First Choice said they had underbilled us for lights during the year and here now at almost the same time the same thing is happening to us. First Choice will not work with customers. It is their way or the highway. If we had a history of late pays maybe I could see their point but we do not. The happiest day of my life will be when I can call First Choice and tell them to disconnect. They are expensive on electricity and their customer service is happy to have you be groveling at their feet. A customer has no choice but First Choice who has the final answer. This is so sad. We were out a great deal of money on the hurricane and have no money left. We are not asking for anyone to pay our bill nor is that what we want. All we needed is one extra week to pay a bill. However, since that will not happen our lights are scheduled to be turned off on 10/23 and we will now have to pay First Choice a reconnect fee. We have lived in the same home for 23 years and have never had our lights turned off. This is one situation of big business going too far. We are not rich people and we expect nothing from anyone but are just average working people who get by as best we can and do what is right. So no lights for 8 days after the hurricane we will have another 8-10 days with no lights again. All our extra monies went toward hurricane expenses. We are senior citizens just trying to live on a budget and do what is right. This company doesn't care about people but only their profit margin. How sad to treat their customers this way but I am sure First Choice never reads these complaints since they think they are never wrong. At least someone else can see this and maybe it will change their mind before they change their service from another company to First Choice.
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avril Zjv
map-marker London, England

Departure

on our final day in sunny beach (bulgaria), my family had to be out the apartment by 12 midday, we were not to be picked up until half past 2 the following morning, i found this appaling, the staff in the golden dreams apartments where we stayed were very unhelpful and the attitude was terrible, in the lounge area there were only 2 small sofa,s where another 2 couples were sitting as they were on the same flight as us, so there was only the floor for us, we sat in the bar for a bit but the guy put us out about half 12, so we were left outside and the temprature had dropped rapidly, so was very cold, i will never book with first choice again and i certainly will never recommend them to anyone, i would like a reply from first choice
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Travel Agencies Expert Talks

Vacation Rentals: Refund, Cancellation and Safety Tips

Nov 6, 2020

How to find proper vacation rentals? Can you cancel and refund? How not to be scammed with a vacation rental? Mary Branum, a vacation rental expert, shares tips on how to refund a vacation rental and what to do if you have issues with renting.

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Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

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