First Choice Roof Of Charlotte Reviews
First Choice Roof Of Charlotte Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
First Choice Roof Of Charlotte has a 1.0 star rating from 1 review with 100% unfavorable feedback; consumers report poor customer service, limited service diversity, and a high price level. This summary reflects First Choice Roof Of Charlotte reviews and overall sentiment.
Positive Feedback
The single reviewer suggested possible competence on exterior work and roofs, noting nothing positive about interior repairs or communication.
Negative Feedback / Risk Areas
- Frequent no-shows and missed appointments leading to incomplete repairs and frustrated customers.
- Ignored calls and emails from the owner and lead contractor, creating major customer service and complaint issues.
- Concerns about billing, delayed receipts, alleged misuse of insurance funds, and difficulty obtaining refunds.
- Poor site cleanup and reports escalating to police and BBB complaints.
Key Takeaways for Future Customers
- Get a detailed contract, receipts, and payment protections before work begins.
- Document all communications and consider alternate contractors for interior repairs.
- Expect to research First Choice Roof Of Charlotte customer complaints and verify references prior to hiring.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
First Choice Roof Of Charlotte has a 1.0 star rating from 1 review with 100% unfavorable feedback; consumers report poor customer service, limited service diversity, and a high price level. This summary reflects First Choice Roof Of Charlotte reviews and overall sentiment.
Positive Feedback
The single reviewer suggested possible competence on exterior work and roofs, noting nothing positive about interior repairs or communication.
Negative Feedback / Risk Areas
- Frequent no-shows and missed appointments leading to incomplete repairs and frustrated customers.
- Ignored calls and emails from the owner and lead contractor, creating major customer service and complaint issues.
- Concerns about billing, delayed receipts, alleged misuse of insurance funds, and difficulty obtaining refunds.
- Poor site cleanup and reports escalating to police and BBB complaints.
Key Takeaways for Future Customers
- Get a detailed contract, receipts, and payment protections before work begins.
- Document all communications and consider alternate contractors for interior repairs.
- Expect to research First Choice Roof Of Charlotte customer complaints and verify references prior to hiring.
Media from reviews
Township 2 Berryhill, North Carolina
Paid for repairs they did not complete
- - They took $7,400 and did limited work over several days.
- - Lead contractor Jeff Commander gave excuses and owner Alan Godreau ignored voicemails.
Unacceptable service. They collected $7400 and shown up to work on our house threes four 1/2 days, in a month.
Constant excuses for no shows from lead contractor, Jeff Commander followed by completely ignoring all voicemails and emails addressed to Alan Godreau, company owner. 1-star minimum review, otherwise it would be a zero. Maybe they’re good at exterior stuff and roofs but stay away for interior repairs. Didn’t even get a receipt of the deposit for weeks.
Owner is always “out of town”. Taking our insurance repair money and last of our depleted saving account. They even left trash on our front porch the last day they showed up. Bank has informed us to file a police report.
Police informed up to file with magistrate. We have filed a complaint with BBB and left reviews on every site they are listed on.
Consumers should NOT be treated that way. Stay away from this corrupt company.
- Ignore calls and emails
- No show
Preferred solution: Full refund
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