Michelle G Rtn

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Verified Reviewer
| map-marker London, Ontario

Bad Service

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I booked an appointment for my son, showed up to find out they wont honor it and are taking 3 walk in before ua. HURON st London locstion . I called Clarke rd location and she said yes come now only to be greeted super unfriendly . Bad customer service/ rude and again we had to wait because a walk in showed up. We left.
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Loss:
$4
Cons:
  • Appointments arent honoured

Preferred solution: Apology

User's recommendation: Appoontments dont work

Susan T Mmi

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Verified Reviewer
| map-marker Saint Johns, Newfoundland And Labrador

Liars liars liars

So 10:19 ( appt 1045) First choice elizabeth ave st.johns Nl calls to make sure we are coming to get our hair done, lady says we have 4 colours today and phones are crazy so . Get there to be told we cant do your hair lighter u have box dye in it .

I have gotten my hair done at first choice many many times with box dye. So i know that they have now over booked themselves today we ate the first appoinent get rid of us and it will work out . How upsetting is this . A load of *** .

The two ladies hide in the back of the store until we leave. I cannot believe this just happened. FIRST CHOICE HAIR SALON ON ELIZABETH AVE ARE LIARS AND SCREWED US OVER TODAY.

NEW POLICY MY ***

Not impressed . Disgusted .

They should tell people this who they know are getting thwre hair dye they knew what we were getting done .

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Cons:
  • Horrible service

Preferred solution: And apology for lying for not adking the questions when we booked . Wasted out time and day now we can book anywhere else its saturday

User's recommendation: Dont waste your time the women arent at all trained inproper customer service .

1 comment
Paityn Kic

You are immature and threw a temper tantrum. No wonder they were hiding and wanted you to leave.

Anonymous
map-marker Amqui, Quebec

Never anytime for walk in customers even though u post a sign we.love walk ins

I have a busy schedule n when I walk up to numerous of ur venues they never have time for walk ins yet it is posted we love walk ins in the past it was never an issue but present there is never anytime for a.walk in but there.is always tomorrow.. only thing is I have time today its all about bookings now what made ur franchise unique was always walk ins but it seems u have joined the bookin club well u have lost my business n surely others as our so called group are the walkins n ur franchise is no longer unique
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Manya Kcn

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Verified Reviewer
| map-marker Toronto, Ontario

Never got a recipt

I got my haircut May 5th never got a receipt or the guys name does that call for a free haircut the next time I go
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Teisha M Qxd

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Verified Reviewer
| map-marker Orangeville, Ontario

Cost of hair wash and little trim for the amount of $90.00

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I took my grand daughter who is 13 to get a hair wash and little trim. At the end of it all it cost me $90.00.

They might have put a bit of product in her hair but definetly not a style. I will not be going back there or recommend it to anyone else that is looking for a quick wash and trim. The employee, I can't remember her name as I was so mad at the price. I debated about writing this complaint but think it is necessary.

As I said before I will not be coming back to this shop ever again. Plus what ever she put in her hair she immediately went and rewashed her hair as she did not like what ever the lady put in it.

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User's recommendation: never

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jessica p Zyp

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Verified Reviewer
| map-marker Cornwall, Ontario

My hair cut says it all worst ever ever ever

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First Choice Haircutters - My hair cut says it all worst ever ever ever
First Choice Haircutters - My hair cut says it all worst ever ever ever - Image 2
this is what they gave me i had hair down to my butt and they said this is the new trend i'm furious they should call it last choice even last choice would be my first choice very disappointed User's recommendation: Don't attempt the last choice awful service and the hair well u see it
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Loss:
$64

Preferred solution: Apology

User's recommendation: never this should be last choice

Leslie W Jcq

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Verified Reviewer
| map-marker London, Ontario

Bad haircut

When to first choice on Huron and Highbury to get my hair cut the person that cut my hair had to be told 5 times how I wanted my haircut. There was an older lady in the store and the other hair stylist was yelling at her cause the lady couldn't hear her then the stylist that was cutting my hair started yelling at her too. I paid $29 for my haircut and it wasn't cut right. I went to another first choice and they had to cut my fix it. Never will I go back to that location again.
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yvette Mxz

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Verified Reviewer
| map-marker London, Ontario

Kasha the hairstylist

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Unhappy with the haircut, She did a service in less than 5 minutes with no detail on checking if the haircut was even or even checking if need it more trimming here or there. Just such an uncomfortable experience. When I ask her to check if the length was even, she just replies "you ask for a one length" and go on and on silly comments that make the experience just unpleasant. When I go home I check my hair, and it looks just uneven. Very unhappy with this hairstylist, Kasha. I probably won't go back to this salon, or at least I will ask someone else to do the service.
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Loss:
$29
Pros:
  • Good price
Cons:
  • Bad hairstylist

Preferred solution: Full refund

User's recommendation: dont get a service from Kasha

Mike G Hzy

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Verified Reviewer
| map-marker Mississauga, Ontario

Prices

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Went to grand park store today service was good price is not right it cost 25.99 plus tax that is not right to get a hair cut the owner is ripping us off prices went up three times since he took over will not be going back there
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Tenzin D Jtj

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Verified Reviewer

Layers gone wrong

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First Choice Haircutters - Layers gone wrong
First Choice Haircutters - Layers gone wrong - Image 2
First Choice Haircutters - Layers gone wrong - Image 3
I'm usually not the type to write reviews but such a TERRIBLE job was done, I have to! as a PSA. Asked the "stylist" if she had experience cutting women's hair, she smirked & said "26yrs". More like 26 days. Idk how they're still in business, honesty.
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Cons:
  • Too many

Preferred solution: Apology

User's recommendation: DONT GO, ugh

Susan C Rah

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Verified Reviewer
| map-marker Saint John, New Brunswick

Not only did Emily do a horrid job, she covered up her error, loaded my hair with product to cover her tracks and sent me on my way, looked OK until the rain hit it and I brushed it,,

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First Choice Haircutters - Not only did Emily do a horrid job, she covered up her error, loaded...
First Choice Haircutters - Not only did Emily do a horrid job, she covered up her error,... - Image 2
I had a picture of the cut I wanted, Emily asked a few questions and went to work. Partway through I noticed that she was cutting straight across, the cut I requested steadily sloped. I asked if the cut would blend smoothly. She smiled and saidyes, dont worry about it, in the end the cut looked fine when I left. It was a foggy day and my hair reacted!! Once home I brushed it and was shocked at the mess my hair was in! I would love to be contacted so I can follow up with pictures of, what can only be seen as a deception.
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Loss:
$75

Preferred solution: Price reduction

diane s Blf

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Verified Reviewer

My hair stylist is amazing

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Heidi and Jose are amazing have known them for years but I understand prices have to go up but raising them a considerate amount is unacceptable for people who cannot afford it due to inflation .I feel the owner is robbing them and a lot of them will not come back.The hairstyles work as hard as anyone else and even they deserve better treatment.They are taking the abuse from people about the prices.not the owner I work in retail and they understand our prices for groceries but no one not anyone should take this kind of abuse for a service people need to feel better about themselves
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Pros:
  • Staff
Cons:
  • Pricing

User's recommendation: Not recommended

Kenith Fso

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Verified Buyer
|

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Verified Reviewer
| map-marker Sarnia, Ontario

Bad experience with a haircut

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First Choice Haircutters - Bad experience with a haircut
I told the girl that I wanted my hair cut just below my ears. She commented (Are you sure? That's a lot of hair!) I responded that was what I waned. It seemed like she was trying to talk me out of it! She wet my hair (which is very fine) She combed into my scalp and ears. When drying my hair, she was digging her long nails into my scalp. When I paid, I stood there and she asked me what I wanted. I told her I wanted a receipt which she gave to me. I have never had an experience at the Christins St Branch. I will never return to the London Road Branch!
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User's recommendation: Do not have Sue as your hair cutter!

ES L Oed

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Verified Reviewer

Covid 19

I notified First Choice I tested positive after an haircut in Penticton. The haircutter 2 days prior my sickness was coughing and breathing weird while cutting off my hair without mask as it not mandatory.

I phoned them to let them know that I was positive. She never told me yes or no there is covid cases in the store. All she said it is airbone disease and masks are personal choice to wear or not. She also said I could catch it anywhere else.

I get that but also as an healthcare worker as soon as you have close contact with someone like cutting hair (same as giving any care) you should wear a mask to be profesional particularly if you cough. Just caring for others wellness and yours. I never go out other then there and nobody around me is sick. I had no close contact with anybody else than the haircutter.

I wear mask still everywhere I go in public and do housekeeping in a hospital.

So I know the protocols. I would never go at first choice again.

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Loss:
$34

Preferred solution: Staff wear masks to do their work. Particularly if you cough

Braedan Gkn

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Verified Reviewer
| map-marker Ottawa, Ontario

My service

First Choice Haircutters - My service
First Choice Haircutters - My service - Image 2
First Choice Haircutters - My service - Image 3
Original review Sep 07, 2022
On August 10th I got my hair done I was not draped properly. My clothes were ruined my shirt and my bra and my pants. When you are draped you should have a plastic then a towel then a plastic cape and I did not have any of those. And all because I went outside to have a cigarette they told me that I left the salon.
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User's recommendation: Make sure that when you get a color done that they drape you properly