First Bus
First Bus Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
First Bus has 4.2 star rating from 3 reviews; 100% would likely recommend. Rating split ~67% positive, 33% unfavorable. Reviewers cite Discounts and Special Offers and the Website as most valued; price level is medium.
Key Takeaways for Future Customers
- First Bus reviews note helpful agents and a user-friendly website when things work.
- Expect medium price levels and value from discounts and special offers.
Negative Feedback / Risk Areas
- Frequent First Bus customer complaints about unreachable customer service, invalid codes, and refund requests.
- Issues include long wait times on calls, unavailable live chat, and ticketing or city mismatch needing refunds.
Positive Feedback
Agents who answer resolve queries clearly, and users appreciate discounts and the website experience.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
First Bus has 4.2 star rating from 3 reviews; 100% would likely recommend. Rating split ~67% positive, 33% unfavorable. Reviewers cite Discounts and Special Offers and the Website as most valued; price level is medium.
Key Takeaways for Future Customers
- First Bus reviews note helpful agents and a user-friendly website when things work.
- Expect medium price levels and value from discounts and special offers.
Negative Feedback / Risk Areas
- Frequent First Bus customer complaints about unreachable customer service, invalid codes, and refund requests.
- Issues include long wait times on calls, unavailable live chat, and ticketing or city mismatch needing refunds.
Positive Feedback
Agents who answer resolve queries clearly, and users appreciate discounts and the website experience.
Resolved: Dissapointed
- - Tried calling; no one answered.
- - Tried live chat; no one was available.
- - The code sent is not valid.
- - I cannot reach anyone.
I have tried to call, no one answered, tried to talk to someone on live chat, no one available, tried to send an email, the code you send is not valid. This is not acceptable. I have a problem and i cannot get in touch of anyone
The agent answered all my queries..
Change your business name as it sounds unprofessional. Your agent spoke cearly.
The hold music was too high-pitched.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Refund
- - Ticket bought on MTickets for a month for Bradford.
- - Customer lives in Glasgow and wants a refund or city change to Glasgow to use there.
Company fixed the issue and I have been provided with apology.
I purchased a ticket on MTickets for a month, but it was for Bradford. I live in Glasgow.
Can I have a refund or even change the city to Glasgow so I can use it in Glasgow? Please, can you help me with this issue?
Preferred solution: Full refund
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