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I filed a claim to have my toilet fixed over a month ago.5 weeks later they say that because my toilet is a better quality they do not cover the parts. This is after they already told me the parts were covered. When I told them I wanted to cancel my policy because if...
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Do not purchase your home Warrenty service from First American Home warrenty. This is a sham and a company who does not care about their customer. They will do nothing to resolve your problem. After 9 weeks I still had no resolution to fixing replacing or buy out on my...
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Went online to initiate a request.  My side by side refrigerator/freezer is having an issue with the valve that sends water into the freezer to fill the auto icemaker's ice tray.  I looked it up on line and it's about a $65 valve that's not too hard to replace myself...
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First American Home Warranty Air Conditioner Repair Review

#1005558
1.1
Had furnace fail. Nearly a month went by and when techs showed up they had the wrong unit that First American ordered. After one month and no heat and taking a day off work, all I was offered was $100 reimbursement for space heaters. Supervisors don't call back. Will only replace parts instead of whole unit
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First American Home Warranty Claim Review

#981072
1.0
First American Home Warranty - Simple Review #1482945545
1 of 1
Made a claim sent out the worst company ever.
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First American Home Warranty Customer Care Review

#980998
Horrible experience with customer service rep. Some of these reps forget that we PAY for these services.
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Short Review for December 13, 2016, Pc_exchange_policy

#972317
1.0
Horrible. Charge u to cancel never use again ever
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First American Home Warranty - Now worth the paper its printed on
Our First American Home warranty isn't worth the paper it is printed on. They left us in the cold in our new home over Christmas, a birthday and New Years as they argued over some part number. I had to actually go out and get the numbers myself off of the failed unit...
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1.0
I didn't like
  • Lack of response
  • Gross incompetence
  • Careless attitude
#1011784
Reply to reviews
First American is refusing to fix a covered problem. Last summer, a problem arose with my A/C. First American dispatched a contractor to contact me. He did, within the 24 hour period he was supposed to. He said he would fix it by the next day. He no-called, no-showed...
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1.0
I didn't like
  • Customer service
  • Lack of concern and incompetence
  • Warranty
#1011736
Reply to reviews
First American Home Warranty - PLEASE DONT MAKE THE SAME MISTAKE I DID
this company offer a very bad customer service i call for an emergency service on my water heater after 8 hours they dont send any body last time i call asking for the contractor info the agent say if he cant not found any contractor they let me take care of the...
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They took to long for a simple claim for a microwave and washer. Everytime I call them, it takes so long for them to get info and they don't have knowledge on the claim. Took over a month to replace my microwave and longer for my washer. I have spent at least a few...
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Anonymous

Nick You should just buy a tool box instead of falling for these scams LOL

After having owned our home and had a warranty through this company for 5 days, the experience that I have had in the last few days with First American has been the absolute worst customer service experience of my life and has already ensured that I will not renew my...
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my water heater start leaking on 1/14/2017, i had to shut off water in my house and i called the first american home warranty, they told me they send a contractor on 1/16/2017 between 2-10pm. i waited for the contractor when he showed up he told me i need a new water...
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Contact First American Home Warranty

Headquarters Address:
First American Home Warranty
P.O. Box 10180 ,
Van Nuys, CA 91410-0180
Phone:
(800) 992-3400
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Companies similar to First American Home Warranty

Absolute worst customer service I have ever experienced. Water heater was leaking and they sent out a plumbing company that told me it would be over two weeks to get a replacement unit. This happened on a Friday. I call first American because two weeks without hot...
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