Carol L Orf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

Stop subscription.

How do I stop my trial period subscription?

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Preferred solution: Full refund

Anonymous

Didnt order or receive item cost me over $170.00 onCC

Much to my surprise on my credit card statement it said in March I received my trial bottles. Well I did not and because I didn't cancel in 14 days for something I did not receive or order I was charged over $170.00.

I will report this company to the BBB and anything else I can. THE CUSTOMER SERVICE WOMAN WAS VERY RUDE TO ME. I WILL MAKE SURE THAT THIS IS TOLD TO. HER REPLY WAS "WHATEVER I AM NOT GOING TO ARGUE WITH YOU" WHERE ARE YOU RUNNING THIS OUT OF A BASEMENT OF ILLEGALS.

PISSED IS NOT THE WORD TO DESCRIBE ME NOW. I HATE BEING TAKEN ADVANTAGE OF AND I WILL NOT LET THIS GO.

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Reason of review:
Problems with payment
Anonymous

Firmacare Cream Free Trial Review

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I received the product though it was not the product I request a free trial. Only supposed to pay shipping.

Then was billed again $89 plus.

It is a scam. I had to cancel my card.

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Reason of review:
Pricing issue
Marilyn C Owz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boise, Idaho

TRIAL PRODUCT NEVER RECEIVED

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Updated by user Oct 27, 2016

HORRIBLE ALL AROUND

Updated by user Oct 25, 2016

Told Maria i would wait for a supv, she HUNG UP me! I called back in and immediately asked for supv, the guy needs my act info first, pulls up my acct and wants to give me a tracking number, HELLO I SAID I DO NOT WANT PRODUCT, sez he can offer me 25% refund, OH REALLY?

Told him Maria offered me 50%, after going back n forth told the guy YES refund me 50% ,took him I was calling BBB.

They are crooks, they want to charge me for a product they forgot to send me on a trial basis and because I didn't call w/in 14 days of receiving the product than I am liable or the 84.73? AGAIN, I HAVE NEVER RECEIVED THE PRODUCT THEREFORE I NEVER CALLED!!!

Original review Oct 25, 2016

ON 10/10/16 I Ordered trial product $4.95 shipping charge was what I agreed on, Oct 25,2016 I see a pending charge of $89.73, called cust serv, totally RUDE gal kept repeating herself. I explained I never received the trial product, she said 'Oh yes I see that was our mistake that it wasn't shipped out so I will mail it today. Told her NO THANK U' wasn't interested now and told her I want all charges adjusted, set they can't do that, offered me a 25% refund, told her NO GIVE ME A SUPV, she absolutely refused to put a sup on the line, says supv will call me , UNACCEPTABLE

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Loss:
$95
Reason of review:
Problem with delivery

Preferred solution: Full refund

1 comment
Guest

Exact same thing happened to me!

Resolved
Nayah Fxy
map-marker Spokane, Washington

Resolved: Rip Off Company

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I ordered the Firmacare product after hunting all over for the Term and Conditions section. I finally found it and knew I had to call within 14 days to cancel which I did 2 days after receiving product.

When I called to cancel the girl I spoke to was an ***. She kept trying to tell me it was a free trial and the only way I would be charged was if I ordered something. Well I insisted on a confirmation # for our conversation. Well did I get a shock when I checked my bank balance a few weeks later and they had taken the $89 out any way.

I was pissed so I called and asked for a supervisor and was told one wasn't available. So I told CSR I had called before 2 weeks was up and cancelled orders I thought I was given a confirmation #itwas just the order # So I told the guy I wanted my money back into my account NOW or I was calling the BBB First they offered me 50% I said NO and that I called in time and wanted all my money back and that I worked in a call center and they were suppose to take notes and give cancellation # not a bogus number like I got So he finally said I would get all my money back and I could keep the product.

I was surprised when I found I got my money back early. I just hope they don't try doing it again next month.

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Loss:
$90
Cons:
  • False ad bad csr
Reason of review:
Got charged even though I cancelled

Preferred solution: Full refund

1 comment
Guest

I just got off the phone with their customer service. The same thing happened to me.

They charged me for the Luminous and the Firmacare. Lucky I checked my bank account. They took it 2 weeks ago. They took the money out the same day I cancelled.

Offered me 50%! Heck to the no no! Asked for a supervisor after threatening to call BBB. She came back and said I would get 100% refund.

I asked for a confirmation email. What a rip off!

Anonymous
map-marker Stockton, California

Fimacare Face Cream Review

Checking my bank statment, there was $198.00 taken out for product I never received. I spoke to Eva, who coughed constantly in my ear.

I receive a message by way of e-mail. They will credit me for less than what they robbed me.

After 30 days!!!! Scam

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Reason of review:
Problems with payment
Anonymous
map-marker Novato, California

Refund of $22.43/25% of $89.73 charged to my charge account

I received a shipment of Firmacare as a monthly shipment that I was not aware of. When I called to cancel any further shipments I was told I would only be refunded 25% of the cost already charged to me.

I was very angry as this was not made clear in the add and the invoice I received was hardly legible. I had to use a magnifier to be able to read what was on the back of the invoice. I managed to find the 800 number only to hit a brick wall. He said I would have had to cancel within 14 days of the trial, which I was told was free.

There was no address on the invoice only an order number and shipping number.

Beware buyers there's nothing free about this !

C. Ritter

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Reason of review:
Problems with payment
Anonymous
map-marker Orlando, Florida

Scam Company

The website offers a FREE trial. The first thing that happens is you need to pay shipping and handling of $4.95.

A small amount, so you give them your credit card info. Now, they automatically enroll you into a refill membership program and bill your card $84.95 PLUS S&H every 30 days! What they don't tell you is that you must cancel within 14 days after receiving the product or shipments start coming in. The shipping page says "If for any reason you do not find this product is right for you we will gladly give you a full refund, no questions asked" Nothing could be further from the truth.

When I called to cancel, they wanted to charge me the full $84.95 for the supposedly FREE trial! I complained and the company said they could reduce it to $38.00. I grudgingly agreed to $18.71 because I was told my only other option was to pay to return the unused portion of the product. Get my own box, shipping label, post office run, etc.

This company advertises a FREE trial, but it is a bait and switch. Plus there are NO FULL REFUNDS despite what they say in their advertising.

Unless you can afford $90 per month, DON'T GET CAUGHT IN THE SCAM!

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Cons:
  • False advertising
Reason of review:
Not as described/ advertised
Anonymous
map-marker Malden, Massachusetts

THIS ITEM KEEPS COMING TO ME AND i DID NOT ORDER A REPLACEMENT ORDER. I ORDERED ONE TO TRY AND ARE VERY UNHAPY WITH THE RESULTS. TODAY Ai RECIEVED TWO MORE BOXES AND I AM SENDING THEM BACK TO YOU.

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DO NOT SEND THIS TO ME AGAIN. I HAVE NOTIFIED MY BANK TO REFUSE ORDERS.

I ONLY TRIED IT ONCE, WHO WOULD ORDER MORE UNTIL YOU TRY IT AND SEE IF IT WORKS. PRETTY PUSH OF YOUR PRODUCT. DO NOT SEND ANYMORE AS I AM VERY TRIED OF GOING TO THE POSTOFFICE TO RETURN THEM. I LIVE IN THE COUNTRY AND HAVE TO GO IN TO TOWN TO RETURN THEM AND I AM TIRED OF IT.

PLEAS STOP THESE ORDERS.

100 WORDS, HOW BAD CAN YOUR PRODUCT BE THAT YOU WOULD EXPECT SOMEONE TO WRITE THIS MUCH AND WASTE MY TIME. DON'T WANT TO DO BUSINESS WITH YOU.

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Reason of review:
Bad quality
Anonymous
map-marker Worcester, Massachusetts

Worst Company Ever

Feeling tempted, I ordered a trial 30 day supply face cream from Firmacare for a trial price of $4.95. Unable to returning it within 14 days, I paid the full price - almost 90.00 dollars.

I called though shortly after to cancel my order. To my surprise, I received a second package which I returned the very next day without even opening the package - thinking that the shipment already was on its way when I cancelled my order. To my second surprise, I received a third package just a couple of weeks later!! I called the company and asked them to return my money at least for the returned package.

Not only they won't pay back, they also dared to insist that I never cancelled my order. I told them exactly the date I called to cancel, and at this point I became really pissed! After explaining to them that it is a generally accepted procedure to pay back for a returned product, they offered 25% back. Since I did not accept that, they offered 50% after additional time spent arguing.

Believe it or not, their "final" offer was 75%!

What kind of a company is this? The cream itself BTW is nothing special, so don't waste your time and money on this company!

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Reason of review:
Problems with payment
2 comments
Guest

Thank you was going to try it. Not any more

Guest

first of the product does not fight or revers wrinkles even slightly . I have great hydrated skin, even tones.

It claims to work on fine lines and wrinkles. They lie, had they said for skin under 50. but they didn't they lie.

its sales and marketing at its corrupt best.

They count on your great desire to look younger, offer a trial at the cost of pennies knowing you will get busy in life and forget the 14 day deadline.

I have stopped ordering any trial products for this very reason. I saw a charge on my bank then before it was even mailed.

I persuaded them to reverse my funds for the second product.

We are the fools for playing into their hands.

JJ

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