Manufacturer: Firestone Complete Auto Care Category: Replacement Clear all filters (6 of 6 reviews match)
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I had just got my new firestone tires in late Nov. 2016 in which they blew out my front and rear brake light on passenger side. 2 months later I went in to have my tires rebalanced they screwed with my brakes and alignment it seems. Then I went a week later to get them to check one tire and now power steering is acting weird. It's seems if you're a female they create problems on your car to cheat you out of a lot of money..
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BSRO Social

BSRO Social Hello, we understand your concerns and we'd be happy to address this. Please feel free to email us at socialcare@bfrc.com with full details and your contact information. We ap...

I chose Firestone Complete auto care of Wayne Rd. Westland MI because they were open on Sundays. I only wanted budget tires for the front of my 203 Ford Windstar SE. I looked on line put in the details and found a quote for $159.99 (now showing $149.99) --- So I called to book and appointment. The man who answered asked my what I wanted - I told him (as above), He took the details of the vehicle and quoted me a price of $129.99 -- Naturally I...
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BSRO Social

BSRO Social Hello,
Thank you for bringing your concerns with your recent experience to our attention. We would like to discuss your concerns in greater detail. If you could please emai...

2.3
I didn't like
  • Misleading staff
#973636
I needed an inspection on a Saturday without having an appointment, Brandon and Laura took my car in quickly to my surprise. I was advised by Brandon my tires were just above borderline and I should consider replacement. Upon getting home I noticed that Included in my receipt was an estimate for new tires. I thought about the approaching winter and the estimate price that was given seemed to be very fair.... I called the Firestone shop and asked...
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4.4
I liked
  • Fast service fair price and pleasant staff
#933797
Turns out one of the tires was not round and they needed to order a new tire. I showed up Saturday morning shortly after they opened at 7:00 to have the tire installed. The man behind the counter asked if I was dropping it off or waiting. I said waiting and he told me they could not get me until 1:00 this afternoon because they had scheduled appointments. I told him to only put the tire on and I would go somewhere else for the oil changed. ...
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BSRO Social

BSRO Social Thank you for taking the time to express your frustration with the service that you received. We'd be happy to address this for you. Please email us at socialcare@bfrc.com so ...

2.1
I didn't like
  • Bad customer service
  • Counter person with an attitude
#924766
I told the tech that I have the receipt and would like the tire to be prorated for the warranty, the Tech, Payton, told me that it was against company policy to honor the warranty and that he could not go against company policy. He said he was told he had to sell my daughter a brand new set of tires even though more than 65,000 miles of warranty was still on the tires. A new technician named Bobie then called me back and quoted me $586 for 2...
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BSRO Social

BSRO Social Hello, thank you for sharing this with us. We'd like to address this for you and your daughter. Please email us at socialcare@bfrc.com so that we can further assist. We apprec...

1.8
I didn't like
  • Blatant hiding behind a techs opinion and red tape
#899715
While at firestone the next morning for the tire replacement the tech comes out and says they cant find the key lock it was missing. The actually took me and my wife to go in the bay where the repair was being done to search for the key lock. It was gone...They said not to worry the can break the lugs to install the tires. I said ok since we are here do it. So the new tires were installed and the next morning i look in the trunk with opened...
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BSRO Social

BSRO Social Hello,
Thank you for bringing this to our attention. We would like to investigate this matter further for you. If you could email us at SocialCare@bfrc.com with further det...