Manufacturer: Firestone Complete Auto Care Category: Repair Clear all filters (25 of 25 reviews match)
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I've been taking my vehicle to Firestone since 2011 till February of 2017.I need a bearing in my front right side of my vehicle with labor ect: total came to under $430.00 the part was $296.00 plus taxes and labor. I called autozone and Napa auto parts. Autozone was $97.00 Napa auto parts was $137.00. Just a ideal from two different auto parts stores. They're increasing the price on their parts in my case 100% plus mark up. I contacted the...
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BSRO Social

BSRO Social Hello, we understand your concerns and we'd be happy to address this. Please feel free to email us at socialcare@bfrc.com with full details and your contact information. We ap...

I then took an hour or so to get into my rental from insurance and then went back to the Firestone store to get some things out of the car. I then told them face to face I didn't want them doing anything until the adjuster got there. They had already taken the tire off and some parts. They were on the ground. I told them no more until insurance got there. I wanted to have him look at it and tell me what he'd cover and what he wouldn't so I...
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Went to Firestone at Mangum dacoma yesterday and was told my tires were low on air the same exact thing upset thing the Firestone on Little York said said it was not aired up enough now they said that it was too much air. I think there's a belt broke in two of my tires when I bought the tires the truck shook for ever and now that they've been replaced it rides just fine no thanks to three of your stores it like you got crooks working in them...
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BSRO Social Your satisfaction is important to us and we take matters like this seriously. We'd like to investigate this. Please feel free to email us at socialcare@bfrc.com with full deta...

Firestone Complete Auto Care Car Repair Review

#981720
1.0
Recommended unnecessary repairs totaling $832. Had me so worried I missed two days of work in fear of driving my car. Second opinion says I don't need ANY work that they suggested. Not the first time this has happened but is Definitely The last!
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Firestone Complete Auto Care Car Repair Review

#952041
1.0
Went to Firestone at 2601 Texas Ave. Bryan, Tx. For a flat repair. I sat for over 2 hours waiting to get tire repaired. I have other things to get done with my day and dont like sitting waiting for a 10 minute repair this long. Techs were on phones instead of working like they are paid for.
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Took my new car (less than 15000 miles) to Firestone on Princeton road in Fairfield twp to have a flat fixed. They informed me that the tire was unrepairable, then showed me a picture of where the leak could be fixed. Despite the fact that the leak was in the Green area they insisted it was not repairable. I left in discuss and went to Discount Tire about 500 ft away near Menards where they showed me nearly the same picture and said it was in...
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BSRO Social

BSRO Social Thank you for sharing this. We definitely want to ensure that this is addressed appropriately. Please feel free to email the details of your experience to socialcare@bfrc.com....

h.kitchener

h.kitchener Usually a tire can be repaired if the puncture is in the thread area. If on the sidewall, no. I suspect Firestone just wanted to sell you a tire instead of fixing the puncture...

I don't know a *** thing about cars, but I do know my way around Google! I have included the part numbers so you can look them up too and you'll find what I found - most of these items are marked up over 100% and I'm being generous! But what triggered this research today was I needed my needle nose plyers this morning, which I keep in its tool case in the trunk of my car and my tool case, plus a smaller ratchet tool case is gone. They were in...
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BSRO Social

BSRO Social Hello, thank you for sharing this. We strive to deliver excellent service to every customer. We'd like to get management involved to address any concerns that you may have abo...

1.0
I liked
  • Very unsatisfactory
I didn't like
  • Long wait
  • Dishonest practices
  • Theft
#993726
They lied telling us the work on our car would be $700 max only to raise it to $900 and they NEVER even fixed the car. They didn't even check the car out before changing this one part to see what the problems actually were. So, thanks to their non-generosity we are in more dire circumstances now, but do you think they care? They lied a lot, so I highly doubt it. Now, we are without a vehicle when the person who owns it needs to be able to get...
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BSRO Social

BSRO Social Hello, thank you for sharing this. We definitely want to ensure that this is addressed appropriately. Please feel free to email the details of your experience to socialcare@bf...

1.0
I didn't like
  • Ripped me off
  • Lack of ethics and integrity
  • Did not check car
#993603
Firestone Complete Auto Care 4436 Curry Ford Road Orlando, FL 32812. Ripped me off on repairing brakes. I will NEVER go there again! Pissed consumer wants at least 100 words. That is why I am adding some stuff from some other guy online. Firestone sucks period...if you want tires...go to discount tires....Firestone never want to help you, they just want your money...i kept telling myself to give Firestone another chance but this is it...they...
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BSRO Social

BSRO Social Hello,
Thank you for bringing your concerns with your recent brake service to our attention. We would like to discuss your concerns and experience further. If you could ple...

I purchased a Lifetime Alignment from a local Firestone Auto Care Center in West Des Moines, IA.The work seems to be on par, but the price is *** high. The only reason I went with them to do it was because it needed immediate attention and I did not feel safe waiting for a Dealership to schedule me in. From now on I will use the Local Dealership. They are cheaper and quality of work is just as good. If you are considering using Firestone Auto...
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BSRO Social

BSRO Social Hello,
Thank you for bringing your concerns with pricing to our attention. We would be happy to discuss your concerns further. If you could please email us at SocialCare@bf...

I was advised by an FS employee , it would be $78 for a tune up but they were really busy and I may not “ get in “ today but if I wanted to leave the car they would try. Therefore I made arrangements to drop off my vehicle with the expectation of a return no later than the next evening. Well it was only about 5 hours later I’m called to say my vehicle is ready, but the check engine light won’t go off and that they will have to put it on the...
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Anonymous

Anonymous This has happened to me in the past and yesterday to a friend...both of us on limited income with handicapped children. Her tires on her lease had all of 13,000 miles on them....

Brutal service. Dropped my sons truck off yesterday for front brakes and an oil change so he could drive back to college. Called mid-aft today to check on status. Told 5 pm. Not ready at 5. Ready at 6. Not bad, right? Wrong. Truck just hit the lift. Service manager told me he had other customers to handle. With 5 kids, 8 cars and thousands spent at Firestone, I will let said manager take care of his other customers. .
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BSRO Social

BSRO Social Hello,
Thank you for bringing this to our attention. We understand your time is valuable and we would be happy to look into this further for you. If you could please email ...