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I recently took my 2011 Chevy Cruze into Firestone because of a problem I couldn't repair myself. They told me that the head gasket was blown and needed to be taken out to be machined. I was worried my car wouldn't be able to last any longer under the pressures of a...
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BSRO Social We strive to deliver excellent service to every customer. We'd like to get management involved to address any concerns that you may have about the service that you received. P...

1.0
I didn't like
  • Incompetent workmanship
  • It was not ready in the time i was told it would be
  • Faulty service
#1016818
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I HAVE BEEN RIPPED OFF BY FIRESTONE:( I have a 2006 Chevy Equinox, yes it's a little over ten years however, I have always made sure to follow the required maintenance and never had a major issue until I took it to Firestone. On July 21, 2016, the first repair was for...
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BSRO Social

BSRO Social Your satisfaction is important to us and we take matters like this seriously. We'd like to get management involved to address any concerns that you may have about the service ...

These guys take advantage of people. Brought my truck in for an inspection and they told me I needed front brakes. Ok no problem. After an hour or so they tell me my rotors are too big for the machine to cut them. Excuse me, I have the most common truck in the world...
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BSRO Social

BSRO Social Thank you for sharing this. We definitely want to ensure that this is addressed appropriately. Please feel free to email the details of your experience to socialcare@bfrc.com....

Firestone Complete Auto Care Car Repair Review

#981720
1.0
Recommended unnecessary repairs totaling $832. Had me so worried I missed two days of work in fear of driving my car. Second opinion says I don't need ANY work that they suggested. Not the first time this has happened but is Definitely The last!
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Firestone Complete Auto Care Car Repair Review

#952041
1.0
Went to Firestone at 2601 Texas Ave. Bryan, Tx. For a flat repair. I sat for over 2 hours waiting to get tire repaired. I have other things to get done with my day and dont like sitting waiting for a 10 minute repair this long. Techs were on phones instead of working like they are paid for.
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Firestone Complete Auto Care Auto Service Review

#707784
1.0
This is absolutely the worse place, rude, disrespectfully and unapologetic...i will never buy from them again and i will make sure no one i know will either!
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Firestone Complete Auto Care Staff Review

#666495
1.0
Discrimination. Rip off . NOT GOOD.. Never coming back... Wasted time... Long waiting even with an appointment. ... Sucks...
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So, bare with me for this is a long review but i wanted to let everyone know about my very first experience with Firestone and why I will not be revisiting Firestone ever again and want to inform others the of the problems they may face by visiting these locations. It...
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BSRO Social

BSRO Social Thank you for sharing this. We definitely want to ensure that this is addressed appropriately. Please feel free to email the details of your experience to socialcare@bfrc.com....

I went in 2/18/17 for a oil change and discovered this morning my engine was smoking. I checked my oil and found that it was dry as ever. I got a quart of oil from Wal-mart and added it. What was going on for almost 2 hours my van was in Firestone getting a oil change...
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BSRO Social

BSRO Social Your satisfaction is important to us and we take matters like this seriously. We'd like to investigate this. Please feel free to email us at socialcare@bfrc.com with full deta...

My husband called and was told that this company in fact had the tires we needed. We checked in at 11:43 and left at 2:30. Earlier I saw two tires being delivered and the person who had our Truck met the delivery person and took the tires. The waiting area was...
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BSRO Social

BSRO Social Your satisfaction is important to us and we take matters like this seriously. We'd like to investigate this. Please feel free to email us at socialcare@bfrc.com with full deta...

i took my car to firestone in Springfield NJ in january this for complete check up tire change and aliment 3week later i was driving on 78 west my engine blew up call 911 tow back to firestone the next day they me call did some test charge me 50.00 then they said they...
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Anonymous

Lydia Amoah my claim was throw away and am never going back to fire stone they mess up my 2009 mitsubishi galant.

I've been taking my vehicle to Firestone since 2011 till February of 2017. I need a bearing in my front right side of my vehicle with labor ect: total came to under $430.00 the part was $296.00 plus taxes and labor. I called autozone and Napa auto parts. Autozone was...
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BSRO Social

BSRO Social Hello, we understand your concerns and we'd be happy to address this. Please feel free to email us at socialcare@bfrc.com with full details and your contact information. We ap...

They are not honest and a ripoff. I had bought tires from them with a roadside warranty and lifetime alignment. I hit the pothole from *** and blew a tire out. I took it to them because of the warranties on a Saturday morning. They showed me where I had also damaged...
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Contact Firestone Complete Auto Care

Headquarters Address:
CFNA, BK-11/Customer Service
P.O. Box 7988
Chicago, IL 60680-9534
Phone:
(888) 664-9020
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Went to Firestone at Mangum dacoma yesterday and was told my tires were low on air the same exact thing upset thing the Firestone on Little York said said it was not aired up enough now they said that it was too much air. I think there's a belt broke in two of my tires...
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BSRO Social

BSRO Social Your satisfaction is important to us and we take matters like this seriously. We'd like to investigate this. Please feel free to email us at socialcare@bfrc.com with full deta...