FireRock Fireplaces Reviews
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FireRock Rumford Fireplace does not put out heat
We spent thousands to have a 48" FireRock Rumford Fireplace installed in our new home. The fireplace DOES NOT PUT OUT HEAT! The fireplace comes in an engineered "kit" form where the blocks are made to fit together. Our mason followed the instruction manual provided perfectly including the EXACT location and height of the chimney. We even had the FireRock company come and inspect our installation and they could not find ANY problems but they wanted to drag out our complaint so -over months-they did do a couple of things. First FireRock sent us a larger grate and told us to prop it up on bricks so it would be 2" to 4" taller. When we used it, burning logs rolled off and out of the fireplace. NOT GOOD. Then FireRock sent us chimney extending blocks. They want us to make the chimney taller AT OUR EXPENSE even though it was built to their exact specifications. When we refused, they stop responding to our emails. We are heartbroken about the fireplace. It is the center of our dream house but its not functional. The FireRock Rumford fireplace we bought is basically a ten thousand dollar anchor. It does not put out heat. AVOID FireRock fireplaces. We should have gone with Superior Clay.
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