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Verified Reviewer

Poor engineering of door gasket, damper rod hits door each time you open the door, we have to replace door gasket twice a year.

Poor engineering of door gasket, door handle and damper rod. handle is too small and taking it off each time you want to open the door is absurd.!! the door gasket seems like an after thought ,relying on glue to hold it just does not work . The damper rod hits the top of the door each time you open it,!! The catalytic converter was junk after 3 years =$500. we got absolutely no help from our dealer w/ attitude,!! Buyers beware!!! buy a Quality unit, Green Bay ,Wi. bought in 2014

User's recommendation: Do not buy this fireplace.

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ID
#4188883 Review #4188883 is a subjective opinion of poster.
Location
Green Bay, Wisconsin

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Verified Reviewer

What a piece of *** this thing is

Doors leak Paints coming off the front Customer service from local rep absolutely worthless Please save yourself the grief and go with a different cat fireplace. Considering ripping the thing out and going with a different manufacturer and eating the cost. Biggest piece of *** on the market

User's recommendation: Run away.

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ID
#4187939 Review #4187939 is a subjective opinion of poster.
Location
Rochester, Minnesota
New Reviewer

Not satisfied!

Purchased a 864 TRU Xtrordinair in 2016 waiting for my 3rd service call. First 2 problems were remote unit problems Save your self a headache and put a on/off switch on the wall.
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ID
#3121485 Review #3121485 is a subjective opinion of poster.
Location
Lancaster, New York
Loss
$266
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Problems with contractors and getting service

Recently had a Fireplace Xtrodinair DVL34 installed. The unit is expensive. The service from the authorized retailer was terrible. There is no support from the Travis Industries . The blower on the unit is defective and getting it replaced under warranty is way too difficult for a product that costs over $4,000. I would avoid purchasing a Travis product. Service is so terrible, I recommend just purchasing a cheap Chinese version- it will last longerkSkip travisSS.

User's recommendation: Skip travis. Service at retailers is abysmal.

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ID
#2578766 Review #2578766 is a subjective opinion of poster.
Pros
  • Nice looking
Cons
  • Bad service from retailers
  • Noisy operation
Preferred solution
A comfortably working fireplace, apology from vendor. An actual repair without dealing with the *** vendor

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Verified Reviewer
New Reviewer

Failure of computer

My unit is about 5 years old with little use. The company where we purchased it claims the computer part of the machine is fried. We originally paid about $5500 for the unit which should last more than 5 years? Tech is billing us $450.00 for the repair. I will contact the manufacture.

User's recommendation: Keep looking.

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2 comments
#1984433

There is no computer on this fireplace insert - What the heck are you talking about?

#2076385
@PissedConsumer1984433

You are some piece of crap. I own one of these.

Why bash the best fireplace that exists on this planet? What do you sell??

Junky fireplaces from China?? The best part about this fireplace is that is has NO electronics besides a fan switch that can be removed with two screws on the FRONT side of the fireplace where a three year old could do the repair.

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ID
#2263541 Review #2263541 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Face plate rusting

Fireplace Xtrordinair - Face plate rusting
Our house is being built and the face plates are starting to rust, what can be done to fix or replace them.
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1 comment
#2117011

Pissed Consumer has another one in his ranks. The explanation and description of how the unit works and the size of the unit we needed were woefully inadequate.

As a result, we purchased a unit that is much too large for the area we occasionally wanted to heat. The owner's manual is not well organized and does not offer the information in the order it is needed. We cannot install a mantel closer than 24 inches from the top of unit. After placing the unit on a 6 1/2 hearth platform I cannot reach the top of the mantel.

I am 5' 3." I would build a fire in a trash can before I bought another unit like this. The unit itself needs steel studs around it before it is safe.

ID
#1604853 Review #1604853 is a subjective opinion of poster.
Location
Mckinney, Texas
Reason of review
Bad quality