Theresa M Plo

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Verified Reviewer

Crashing sims Freeplay

Yes there is still an issue my game is still crashing and this is frustrating. I put a great deal of money in the game this pass weekend hoping it would be fixed by now but it seems it is getting worse. I cant seem to do any challenge because I keep losing progress. This is happening every 5 minutes now while playing I dont want to keep starting over .
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Pros:
  • It has been weeks and my game is still crashing
Cons:
  • I love the game when it is working correctly

Preferred solution: My game fixed

Theresa M Plo

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Verified Reviewer
| map-marker Pikesville, Maryland

Game not functions for three weeks

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I am so tired of this I do not want to start over after all my money and progress this is a mess and to long I have been patient as I can be Che k my record for all I have progressed only thing for me to do is leave for good and I dont want to and the challenges need to change its the same thing all the time I dont mind spending but this is crazy. I and er had problems but once in the 3 years but this is the worse ever . Scared for my sims to do anything because f the shutting down every time there is a update this happens. Frustrating customer
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User's recommendation: Not play

Taylor A Dja

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Verified Reviewer
| map-marker Portland, Oregon

Ignoring customer support emails and missing content/ stolen content on sims free play

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A joke, has been stealing light pints (purchased and earned) for the past month, its *** when you need them to progress and buy in the game! I will never save up because the game wont allow me. I also would like to delete the game but cannot because I have Easter so much money on it .
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User's recommendation: Awnser the phone and resolve issues with your buissness

Tara P Rtt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Want money back

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Firemonkeys Studios - Want money back
Firemonkeys Studios - Want money back
Firemonkeys Studios - Want money back
Firemonkeys Studios - Want money back
Firemonkeys Studios - Want money back
I sent receipts of in-app purchases of money that was taken, then the game reverted and packages I bought reset and went away. I have emailed this complaint and requested my money back from them and stopped getting emails back as soon as I proved my purchases with the receipts. I've been patient and civil as possible but I want my money back now!
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Loss:
$330

Preferred solution: Full refund

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