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Firemonkeys Studios

Firemonkeys Studios

www.firemonkeys.com.au
What is your customer experience with Firemonkeys Studios?

Firemonkeys Studios Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Firemonkeys Studios has 1.3 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Fun game, It has been weeks and my game is still crashing.
    Cons: Horrible customer support, I love the game when it is working correctly.

  • Recent recommendations regarding this business are as follows: "Don't spend your money", "Not play", "Awnser the phone and resolve issues with your buissness".

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Firemonkeys Studios - Refund
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Antonious W

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Refund

Firemonkeys Studios - Refund
Firemonkeys Studios - Refund - Image 2
Contains 1 confidential file for company representatives

I tried to purchase and item from the game need for speed no limits, but never received it. I have been looking to receive my refund for over 2 and a half weeks. I have sent all info needed, but haven't heard anything back.

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Loss:
$10

Preferred solution: Full refund

Tristan B Lrz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unresolved issues

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Contains 1 confidential file for company representatives

I spent 6.99 on a upgrade pack and it took my money and didn't give me squat. It has been over a week since I have contacted customer support and I still have yet to receive reimbursement.

I tried to call and could not reach any human support. It's been a very distasteful experience and I would not recommend to anyone playing this game to spend their money unless they have money to blow because it will take you so long to get it back or be reimbursed on the game by support.

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Loss:
$7
Pros:
  • Fun game
Cons:
  • Horrible customer support

Preferred solution: Reimbursement for my time I had to wait plus what I spent because I could have progressed further if I had received what I bought when I bought it.

User's recommendation: Don't spend your money

Tara P Rtt

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Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Want money back

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Contains 5 confidential files for company representatives

I sent receipts of in-app purchases of money that was taken, then the game reverted and packages I bought reset and went away. I have emailed this complaint and requested my money back from them and stopped getting emails back as soon as I proved my purchases with the receipts. I've been patient and civil as possible but I want my money back now!

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Loss:
$330

Preferred solution: Full refund

Theresa M Plo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pikesville, Maryland

Game not functions for three weeks

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I am so tired of this I do not want to start over after all my money and progress this is a mess and to long I have been patient as I can be Che k my record for all I have progressed only thing for me to do is leave for good and I dont want to and the challenges need to change its the same thing all the time I dont mind spending but this is crazy. I and er had problems but once in the 3 years but this is the worse ever .

Scared for my sims to do anything because f the shutting down every time there is a update this happens. Frustrating customer

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User's recommendation: Not play

Taylor A Dja

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Verified Reviewer
| map-marker Portland, Oregon

Ignoring customer support emails and missing content/ stolen content on sims free play

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A joke, has been stealing light pints (purchased and earned) for the past month, its *** when you need them to progress and buy in the game! I will never save up because the game wont allow me. I also would like to delete the game but cannot because I have Easter so much money on it .

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User's recommendation: Awnser the phone and resolve issues with your buissness

Theresa M Plo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Crashing sims Freeplay

Yes there is still an issue my game is still crashing and this is frustrating. I put a great deal of money in the game this pass weekend hoping it would be fixed by now but it seems it is getting worse.

I cant seem to do any challenge because I keep losing progress. This is happening every 5 minutes now while playing I dont want to keep starting over .

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Pros:
  • It has been weeks and my game is still crashing
Cons:
  • I love the game when it is working correctly

Preferred solution: My game fixed

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