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Firemonkeys Studios 4

Updated on 05/16/2023

Firemonkeys Studios

www.firemonkeys.com.au

(3 rated reviews) Is this your business?

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Firemonkeys Studios Overview

Firemonkeys Studios has 1.3 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
Rating Distribution
Pros: It has been weeks and my game is still crashing.
Cons: I love the game when it is working correctly.
Recent recommendations regarding this business are as follows: "Not play", "Awnser the phone and resolve issues with your buissness".

Theresa M Plo

Crashing sims Freeplay

May 16, 2023

Yes there is still an issue my game is still crashing and this is frustrating. I put a great deal of money in the game this pass weekend hoping it would be fixed by now but it seems it is getting worse. I cant seem to do any challenge because I keep losing progress. This is happening every 5 minutes now while playing I dont want to keep starting over .

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Pros:

It has been weeks and my game is still crashing

Cons:

I love the game when it is working correctly

Preferred solution: My game fixed

Theresa M Plo

Theresa M Plo |

Pikesville, Maryland

Game not functions for three weeks

May 10, 2023

1.6

I am so tired of this I do not want to start over after all my money and progress this is a mess and to long I have been patient as I can be Che k my record for all I have progressed only thing for me to do is leave for good and I dont want to and the challenges need to change its the same thing all the time I dont mind spending but this is crazy. I and er had problems but once in the 3 years but this is the worse ever . Scared for my sims to do anything because f the shutting down every time there is a update this happens. Frustrating customer

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User's recommendation: Not play

Taylor A Dja

Taylor A Dja |

Portland, Oregon

Ignoring customer support emails and missing content/ stolen content on sims free play

May 03, 2023

1.2

A joke, has been stealing light pints (purchased and earned) for the past month, its *** when you need them to progress and buy in the game! I will never save up because the game wont allow me. I also would like to delete the game but cannot because I have Easter so much money on it .

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User's recommendation: Awnser the phone and resolve issues with your buissness

Tara P Rtt |

Want money back

Apr 28, 2023

1.0

I sent receipts of in-app purchases of money that was taken, then the game reverted and packages I bought reset and went away. I have emailed this complaint and requested my money back from them and stopped getting emails back as soon as I proved my purchases with the receipts. I've been patient and civil as possible but I want my money back now!

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Loss:

$330

Preferred solution: Full refund

Contact Information

Website:

www.firemonkeys.com.au

Mailing Address:

14/720 Bourke St

Docklands, Victoria 3008

Australia

Phone:

(650) 628-1500

Contact Firemonkeys Studios Customer Service

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Firemonkeys Studios

Firemonkeys Studios Overview

Crashing sims Freeplay

Game not functions for three weeks

Ignoring customer support emails and missing content/ stolen content on sims free play

Want money back

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