by PissedConsumer1555336 #15553363.3
I purchased the Augusta Fire Pit on March 12, 2019. due to inclement weather in Chicago I did not open box until May 6, 2019.
The table top of the fire pit had numerous cracks and missing grout along the edges. I contacted SunJoy/SunNest on May 6th and was given a purchase order #SO403135 showing that my warranty was approved and that a replacement table top will be shipped to me. So far I have contacted customer service at least 5 time along with contacting Big Lots head quarters to receive my replacement. The info I get from SunJoy is that it is being shipped from China, their warehouse is being relocated and I have to wait for shippiong to send a tracking number.
Better Homes And Gardens - Missing pieces
Better Homes And Gardens
by SquigglyFox #1287481
i was gifted a 57 in gas firepit and im missing pieces.the strap to hold propane tank and i was sent 2 c2 pieces instead of 1 c1 and 1 c2
Better Homes And Gardens - No responses to a 9 day old issue
by CleverRacoon661 #14236681.5
We purchased two Bobe fire and water bowls almost three years ago for almost $10,000. They have NEVER worked. Our poor pool guy has had the electricians and gas plumbers out countless times to try and get them working. He even purchased new guts for both fire bowls...
Sunjoy Industries - COMPLETE JUNK
by ritajhopkins_41 #11467491.0
Bought a fire pit at Kmart. When we opened the box Mosaic pieces falling off of table top and Leg broken.
Paper inside said DONT CALL KMART. So we threw receipt away. We couldn’t take it back to the store anyway because all sales were final. Sunjoy wants $97 to ship out replacement parts!
We only paid $80 for the fire pit to begin with. Their customer service department isn’t even in the US. You can’t understand anyone who you talk to. The lady called my FIVE TIMES in a row trying to return my call.
Which thanks for being persistent and wanting to get a hold of me, but I was in a meeting. And 5x in a row is crossing over into harassment territory!!!!
by InfiniteEmperorTamarin #13276404.5
I bought a fire pit table and upon assembly discovered that instead of legs 1,2,3 and 4, I had two of leg 1 and no leg 4. The store replaced the fire table and that one was missing the door handles. The last step was to place the screen over the lava rocks (which can exp...
by SHielaraemiller #10672533.1
purchased a $500.00 fire pit table. used it one summer, used it for the next summer and saw the metal slats are giving and bending length ways in half. (the way ANYTHING should not be bending without force). it is not the hole side of the table it is the individual...