Resolved
Meg M Abv

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Verified Reviewer

Resolved: Contacting customer service

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Updated by user Nov 08, 2022

Company fixed the issue and I have been provided with product replacement.

Original review Nov 08, 2022
After some difficulty and frustration contacting customer service to amend a recent orderl, literally a day before, however once I finally got through,the customer service were very very helpful and order all sorted. The contact times advertised on website are not correct. Fantastic quality goods though so worth persevering
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Pros:
  • Fantastic quality
Cons:
  • Difficult contacting

User's recommendation: Perseverance

Resolved
Meg M Abv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bristol, Bristol

Resolved: Extremely difficult to contact

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Updated by user Nov 08, 2022

Company fixed the issue and I have been provided with product or service ordered.

Original review Nov 08, 2022
I placed a order of over £100.00 I ordered wrong size. In a matter of hours have tried to contact them to change this before shipping. No answers either by phone or email. Extremely dissatisfied. Items are not cheap they have over £100 of my money and I have no product and unable to reach anybody at this company.
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User's recommendation: Order with care

Anonymous
map-marker Streatham, England

Return query

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No number to speak to a person. I was replied to by email, but it took time. I had to call a shop to get help, and they emailed for me. Not everyone finds technology easy, and it is better to have money issues resolved quickly when mistakes have been made with refunds as in this case. Thank you _____
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User's recommendation: No one to speak to with any queries

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