Anonymous
map-marker Bowie, Maryland

To help others

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Lack of timely follow-up. Only got responses after multiple emails. Since writing to Pissed consumer, I have heard from Fingercomber and was promised my serviced wig in the next 10 - 14 days
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User's recommendation: Request a current working telephone number and mailing address becuase it is very hard to get in touch with them.

Kyla B Wtl

They still haven’t sent my wig out I ordered it 4 weeks ago.

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I ordered my wig 4 weeks ago and it still says its processing online. Any other company would have been sent my wig out to me. This company is taking WAY too long. I shouldnt have to wait a whole month for my wig.
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Loss:
$100

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t shop from them

Samyuktha Rsn
map-marker Fort Lauderdale, Florida

Regarding my orders

I ordered 2 items one is more than 3 weeks never received it and the other almost 2 weeks and never received it either.
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Ava T Egr
map-marker Mays Landing, New Jersey

Just curious

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I received my unit in a decent amount of time. My only complaint is that there should be combs in the unit I purchased.

Fortunately I know how to add combs so I did. I requested a little gray be added and paid more for it but it wasn't enough so I added more. That's really the only complaint I have but after reading some of the other reviews I am very skeptical about ordering another unit. Fingercomber Units look so good on line and I want to purchase another one and would be a continued customer but now I just don't know.

But my review is that I love my unit. It is perfect for me. One thing though, as far as the instruction card needs to be clearer.

Maybe put the instructions on the back of the card instead of the picture. Would really help.

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Anonymous
map-marker Long Beach, California

Wig isn't worth the shipping price

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Ordered the ombre blossom kinky kurl out unit. I typically don't spend this much on hair but with working out 5 days a week I needed an easy style to get me through the week.

After watching a ton of YouTube videos (obviously paid I know this now) I purchased the above unit.

It arrived timely.

When I opened it.

It was nothing like the videos or photos on YT or the company website.

The unit hair color was color block blonde and a cinnamon color not blended as in the photo. I would have NEVER purchased if I knew this it's to much blonde.

The unit is extremely thin you can see the tracks very clearly.

The whole thing is a mess!!

I can only blame myself.

Hopefully no one else wastes their money like I did.

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Yvette F Qoe

Misleading website about orders being In Stock

I wear hair units from many different companies and they are Kinky Straight and pay good money for good quality and service. If the product is not produce, or shipped, and on back log, I cancel my order and any hair company refunds your money back to your account.

This is my first time trying Fingercomber. I based my choices of hair off what to purchase based on (In Stock) there is no where on the front of the website stating (Made to order) for the hair products I purchased. I paid $334.34 on 3/2/2022 to contact Fingercomber why I have not received a tracking number and my hair products have not been shipped. Only two days later on 3/9/2022, to find out then "Orders are made to order" however, when I order it stated on the product (IN STOCK).

On March 7, 2022, before I even received this information, I requested order to be cancelled. My receipt does not state final sale, no cancellation or returns. However, if you are ordering a products, you do not expect to look on the website way in the back to see this information. No one is ordering to expect to have to return until you have a product.

1. I Fingercomber was paid $334.34, 2.The products I ordered stated (In Stock), so this mean on hand ready to ship" this was not the case, this is why I requested my money refunded back to my account. 3. I refuse to support this Fingercomber, I do not care what National Origin it is, if you do not disclose the correct information so all clients to read FRONT OF WEBSITE, or allow products that have not been shipped, or prepared and just take the client money without a product or cancellations, please beware.

I will fight to get my money back because regardless of what Fingercomber has hidden in the back of their website in fine print, I know what I have to support my claims. Today is 3/17/2022 and still no products and will not accept and send back. I will report this also to Attorney General in their state.

You cannot take this type of money based off false advertisement of (In Stock), when is was not clearly (In Stock). I will not be accepting the products Fingercombe shipping, because I cancelled back on 3/7/2022, because not will to wait for a product to be produce, when I thought it stated clearly (IN STOCK)

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Loss:
$334

Preferred solution: Full refund

User's recommendation: I WILL NEVER ORDER FROM A HAIR COMPANY THAT DOES NOT ALLOW CANCELLATIONS IF PRODUCT NOT PRODUCE OR SHIPPED!

carmella l

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective unit and bad customer service

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Fingercomber - Defective unit and bad customer service
I received a defective unit and contacted customer service. The unit was thin with ruminants of hair at the top (short hair). I contacted them, they asked for pics. I sent a whole video. They told me, this is normal and then stopped responding. Even after I emailed for a response, nothing.
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Loss:
$99
Pros:
  • Nice wigs
Cons:
  • Very poor customer service
  • Product quality

Preferred solution: Full refund

Angela M Jtg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible wig

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Fingercomber - Terrible wig
Fingercomber - Terrible wig - Image 2
I should have looked up the reviews on these wigs before ordering, but I was mesmerized by the photos they put on their website. I am here to advise everyone, read the reviews before ordering a wig from this company. What I thought I ordered from the site and what I got are 2 totally different wigs. I was so confident in what I was getting, I not only ordered 1 but 2 wigs both for me and my daughter. We are both disappointed in what we received. As far as my wig, I received a synthetic wig on rollers. I have no problem with paying for a wig, but I would never had paid as much money as I did for this wig. I have been ripped off because I paid for a product and did not get what I was promised to get.
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Loss:
$198

Preferred solution: Deliver product or service ordered

User's recommendation: Do your research and read the reviews

Lwena L
map-marker Luanda, Luanda

Never got my order

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Original review May 07, 2021
I spent 230 $ and never got my order. I contacted their costumer services, a Lindsay answered one time, saying that i should wait a few more days. Its been months and no order, and Lindsay havent replied to my emails. Im so disapointed. Is there any place that i can fill a complain about this company? i want my money back!!!
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Loss:
$230
Cons:
  • Customer service

Preferred solution: Deliver product or service ordered

User's recommendation: never again!!!

Grace M Nka

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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Fingercomber - Refund
Fingercomber - Refund - Image 2
I have paid £95 for a wig which was out of stock and have not yet been issued a refund. They also took weeks to notify me that it was out of stock. If I did not send an email asking if the delivery date. They would never have told me. I feel so disrespected
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Loss:
$123
Pros:
  • No pro at this time
Cons:
  • Customer support
  • Inconsistency

Preferred solution: Full refund

Anonymous
map-marker Bellevue, Nebraska

Wig not as pictured/Poor Quality

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Wig does not look like the picture. Packaging was trash. The wig had no net so the hair was going in different directions. The nape was sparse and you could see the wig band. Nothing about the wig was good. DO NOT order from this business.
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User's recommendation: Stay Away!

Anonymous

Terrible product

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please beware do not waste your hard earned money on the wigs from this company, you're better off buying wigs from the beauty supply store.
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Cons:
  • Product not as described

Preferred solution: Full refund

User's recommendation: buyer beware

Anonymous

Wig looks horrible

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I wish I had read all the reviews before purchasing. The wig I received looked horrible, it was synthetic and it smelled real bad and it didn't look like the one on the picture. For the price I bought it for, I feel scammed.
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User's recommendation: Don't waste your money.

Anonymous

Wig shipped obivously previously worned

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First the wig took far to long to mailed. I received at east 3 weeks after placing the order. So I emailed the company and they assured me I would received the wig withing 11 days. To my suprise I received the wig in a box wrapped in paper. When I took it out of the box it was clear it was a hot mess. Further investigation I could see it was previously worned with many opening. It was obivously a fraudualent product. Whoever set up their website is a genuious they have done a wonderful job. Because this is the ultimate in false advertisement. Please dont waste your money. I know it is a loss for me. Yes like so many others I will contact the Better Business Bureau. From what I am reading the company is not from the US. So I will probaly not receive my money back. It is a lesson well learned
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Loss:
$97

Preferred solution: Full refund

User's recommendation: Please do not purchase anything from this company.

Rhonda R Fud

Order status

I have yet to receive the unit that I purchased on May 2nd! Where is my order?
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Preferred solution: Deliver product or service ordered

Kamaiya Bxf
map-marker Burbank, Illinois

Order not received

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I havent received my order or a message saying that its being shipped
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About

Summary

Fingercomber is a natural hair community which was founded by naturals and for naturals. It carries a large collection of artisanal wigs and hairpieces that are intended and designed to support the natural hair journey. Fingercomber strives to be a resources as well as meeting-place for all naturals and their admirers. The company offers a wide range of hair products which include mentioned wigs and hairpieces which are created with man-made sustainable fibers, healthy hair care products, accessories, and chamomile temporary hair color. Fingercomber sells its products online. And it takes the company 1-2 days to process the order.

Fingercomber reviews and complaints

Fingercomber is ranked 125 out of 512 in Beauty Supplies and Equipment category

Area Served

USA

Payment Methods

VISA

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