Fines Gallery Reviews
34K CLAIMED LOSSES
1 TOTAL REVIEW
Large Consignment of Sculptures Damaged During Transport and Not Per Order
We made a large purchase of marble sculptures, some of which were custom designs. We requested (in writing) and paid Fines Gallery for comprehensive transport insurance of all items. Some of the larger and most expensive "custom" pieces were damaged during transport due to inappropriate packaging and low quality crating. It turned out that consignment was uninsured. Custom work was not according to design requested. Instead only a very small part of the statues were customised and the rest of the items were a very obvious copy of a very well known piece by a major artist. The statues had to be repaired and then further sawed and mounted into 3 separate sections in order to break up the 3 different styles (classical, renaissance, modern) and make them usable. Finish on each item was inconsistent and our local marble experts were unable to render the items to a similar enough finish to be used in the same rooms as needed. Fines Gallery and their Chinese supplier refused to take responsibility, replace damaged items or provide a partial refund to cover the cost of the damaged item. We never requested restitution for cost of repairs and to attempt to alter the different finishes. Total loss to our business $34, 000
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