Findmypast
Findmypast Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Findmypast has a 1.3 star rating from 3 reviews and consumers are mostly dissatisfied; common searches include Findmypast reviews when evaluating membership and service.
Key Takeaways for Future Customers
- Expect difficulty reaching customer service and delays when managing subscriptions.
- Check billing and membership details immediately to avoid accidental annual charges.
- Be prepared to request refunds and document disputes promptly.
Negative Feedback / Risk Areas
- Repeated Findmypast customer complaints about dropped calls and poor customer service.
- Frequent billing errors with unwanted annual charges and trouble obtaining refunds.
- Slow turnaround on disputes and issues with membership cancellations.
Positive Feedback
Some reviewers note Findmypast as a strong European records site despite service and price concerns.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Findmypast has a 1.3 star rating from 3 reviews and consumers are mostly dissatisfied; common searches include Findmypast reviews when evaluating membership and service.
Key Takeaways for Future Customers
- Expect difficulty reaching customer service and delays when managing subscriptions.
- Check billing and membership details immediately to avoid accidental annual charges.
- Be prepared to request refunds and document disputes promptly.
Negative Feedback / Risk Areas
- Repeated Findmypast customer complaints about dropped calls and poor customer service.
- Frequent billing errors with unwanted annual charges and trouble obtaining refunds.
- Slow turnaround on disputes and issues with membership cancellations.
Positive Feedback
Some reviewers note Findmypast as a strong European records site despite service and price concerns.
Turn one complaint into a collective action
The TV that got through eBay had a Sheryl screen what are arrived at my house I contacted the seller right away and he still hasn’t given me my $85 back
- Seller delays refunds; refunds take about 30 days.
- TV screen was shattered; pictures sent, but refund not received; asks eBay to intervene.
I have been dealing with the seller since June and he usually delay here so fast for 30 days he will give me my money back where I got the TV the screen was shattered. I sent him pictures and I still havent got my l
Mone back. I want you guys eBay, that is to step in and get me my money back please sincerely, JEFF dozhier.
Preferred solution: Full refund
Willow Beach, Ontario
Shady Business
- Charged for an annual subscription instead of monthly, on an expired card.
- Refund denied after viewing records; will report to CMA.
I tried to sign up for a monthly subscription to view some of the 1921 census but somehow got charged for an entire year. I immediately (within 1 minute after I realised that it went through as an annual) sent an email that there was a mistake and somehow I was charged for an annual subscription on an expired credit card no less.
I stated in the email that I only wanted the monthly and to charge me accordingly. I then started looking at records thinking I had a monthly subscription. I was then told that because I had started looking at records that there was no way to refund the money and that I am now stuck with an annual subscription that I didn't want. Shady business practices and I will be sure to tell everyone to be very wary of this company.
I am appalled that they are in fact holding me to a $350.00 mistake. Terrible company and I will be reporting this to the Competition and Markets Authority CMA
Date of experience: July 29, 2023
User's recommendation: Beward
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
I was charged via my PayPal account $179 for product and/or service that I did not authorize. PayPal was notified and has denied my dispute. would
- Find My Past shows multiple accounts when I search.
- The company searched British and Irish.
- I am a Black American living on SS Disability.
When I try to Google Find My Past several accounts come up and I've tried to figure out which of the sites I suppose to have an account. This co.
searched British and Irish. I am a Black American living on SS Disability
- I do not know
Preferred solution: Full refund
Las Vegas, Nevada
Bill issue got billed for a full year when I only want minimum trial to see what it was
Called no answer and hangs me. Lije o said, I paid minimum payment to get free trial and I was immediately charged for one full year 179.00!!
Las Vegas, Nevada
Bill issuedid the lowest price to get free 2 weeks, never started tree and I was charged 179.00 that day
Cannot get ahold of them on only u.s. customer service number, it's a recording then it disconnects.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRenew subscription
- Calls drop after the agent speaks when calling FMP.
- Fix this.
- I wish to take advantage of the 25% off and I will be upset if calls drop tomorrow.
I have been calling FMP all day and just after the woman speaks my calls are dropped repeatedly. You need to fix that.
It wish to take advantage of the 25% off and I am going to be very upset if the dropping calls continue tomorrow.
- Best european website
- Charge canadians in us currency
Preferred solution: Price reduction
User's recommendation: Don’t bother calling because your calls will be dropped after the woman speaks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have been calling FMP all day and just after the woman answers my call is dropped repeatedly
I have been calling Find My Past customer service all day and every time the woman answers my call is dropped
- Best european website
- Charge canadians in usd
Preferred solution: Price reduction
Toronto, Ontario
Renew subscription
This is the first time that I have had a problem contacting Find My Past
customer service in several years.
Everytime that I called them in the last two days my call was immediately dropped
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo get money back
Hi I look in my bank account and see that u guys took out money out of my account and I want the money back in .y account from last year to now please and thank you
Preferred solution: Full refund
Waratah, Tasmania
Cancel my subscription from 26 May
- The user is 81 and finished researching family history.
- Monthly subscription; paid to 25 May; reference 206****; cancel from 26 May 2022.
I am 81 and have finished researching my family history. My subscription is Monthly, and I am paid up to the 25th of May. My reference No is 206****
Please Cancel My Membership from 26th May 2022 on.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst company ever
- Charged $179 for a membership; card used; email not theirs.
- PayPal case; 18 days with no reply; two weeks to respond.
EI was charged $179.00 for a membership. They have told me it was not my email, not my information.
My card was used though. Liam refused to refund my money although they knew it was not me. I had to go through a return from PayPal. It has been 18 days and Liam had NOT responded to PayPal.
He could just call them and say it was fraud. He has 2 more weeks to respond.
I think he is going to make me wait the entire time. Worthless customer service.
- I have never used it
- I have never used it
Preferred solution: Full refund
User's recommendation: Run Away as fast as you can. Ancestry has great customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have been trying to get in touch with FMP both with email and telephone and just kept on hold and then switch off after a quarter of an hour each time.
- Upgraded to full subscription; cancellation window of 14 days conflicts with policy.
- I'm 90 and can't afford it; customer service is hard to reach.
I had a subscription with you for 3 months,I upgraded it and was switched to a full subscription.
It stated that I had 14 days but when I went to cancel it says that the cancellation was only if I hadnt used the site.
I have had several subscription with you over the years and am now 90 and cannot afford it.
I am confused and am unable to get in touch with customer services. I sent an email yesterday and already spent 20 mins this morning on the phone,I have now been holding on the phone to you and is registering 29 mins
This is not customer service.
joankinsella03@***.com ref for payment 678832
Please advise
Joan Kinsella
- No comment
Preferred solution: Full refund
User's recommendation: Think twice.
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