map-marker Tempe, Arizona

Findlay Volkswagen Flagstaff

My car was dropped off to the service department on a Wednesday. After 24 hours they finally diagnosed the problem and told me my car would be ready on Friday. On Friday I called to see when it would be ready and I was told it would be ready that evening. I had to call again to see if it was ready yet (notice no communication on their part) and I was told that it would be ready on Monday. When I told them that was unacceptable they made a bunch of excuses, but there was no attempt on their part to help rectify the situation. No money off my bill, no car I could borrow to get to work. In general this has been the worst customer service experience of my life. Not only were they bad, they were rude and condescending. I don't understand how this could be my fault, but they sure seem to think so.
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1 comment

Nothing has changed. They are arrogant and ignorant.

There is no customer service. They lack communicating skills.

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