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Wanting to find out how to expedite the repair process
We arrived in the area on February 2nd, 2021. Our home is a ten hour drive away. Our 2015 Silverado 1500 gas engine 4-wheel drive truck was taken to the above location by employees to check and see what was possibly wrong with the front steering the following day. We were subsequently informed that it was a front differential issue. Once they determined that the issue was covered under the 100,000 mile warranty, they submitted a request to GM for a complete new differential. GM responded several days later telling the dealership that they don't provide the whole system anymore and that they would have to open up the housing and determine what parts needed to be replaced. The service department did as was told and found out that the housing was in good shape but everything else was mush. And, all of the parts could be overnighted to the service center except for one; the spider gears. So, again they go off to GM to have them send this part to them. GM returned response was that they can't find the part either and would have to put out a request to their suppliers to find one. About a week later we get told that a supplier was sending the part to LA that would arrive sometime during the week of the 15th; which could be then overnighted to the service center. On Thursday 18Feb21, I contacted the GM customer service and opened up a case file on this issue with an advisor. I was told that a senior advisor would contact me in two business days (off Saturday and Sunday); which would make it today. Needless to say, neither the service department nor the senior advisor contacted me today. One of our problems is, this truck is our tow vehicle for our travel trailer. That means we have been stranded w/o transportation in a KOA for three weeks now accumulating rental costs we didn't plan for and were never told about. They didn't even offer us a loaner or an updated quote. The original complete assembly was to be 50% covered by GM's warranty. And, by breaking the parts down would probably be less than the original quote. But, we have no idea, even after asking for a new quote, as to what the final numbers could be. We feel we've been taken for a ride and they don't care. We're seniors and I'm a vet. We can't stay here much longer due to our fixed income situation. Thankfully this problem didn't cause us to be in an accident. But, that is the only way our insurance company would have paid for anything. How can we expedite this process and recoup much of our expenses? Any help is appreciated.
Let the company propose a solution
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