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FindLaw

FindLaw Reviews

www.findlaw.com
What is your customer experience with FindLaw?

FindLaw Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

FindLaw has a 1.1 star rating from 3 customer reviews and consumers are mostly dissatisfied; reviewers warn "Do not hire Findlaw" and cite high price level and limited value.

Key Takeaways for Future Customers

  • Read FindLaw reviews and confirm expected deliverables before signing.
  • Expect aggressive sales tactics; verify billing and subscription terms.
  • Document requests and insist on written confirmations for campaigns and changes.

Negative Feedback / Risk Areas

  • Repeated customer complaints about poor customer service and refusal to perform.
  • Billing disputes, demanding payment for alleged non-performance.
  • Manipulative sales practices and low-quality SEO results.

Positive Feedback

Some note increased visibility for law firms and personable sales representatives.

View full overview ›

Media from reviews

FindLaw - Oil-Slick Salespeople & Ivy League Con Artist Execs
FindLaw - Oil-Slick Salespeople & Ivy League Con Artist Execs - Image 2FindLaw - Oil-Slick Salespeople & Ivy League Con Artist Execs - Image 3FindLaw - Because I in trouble pls help me
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marc p Wdu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

Findlaw is a scam, monopoly

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AI Highlights
  • - Findlaw's sale to Internet Brands worsened communication.
  • - They won't speak unless it's a Zoom call and they change campaigns without permission.

Findlaw was sold to Internet Brands, which is always a recipe for disappointment for the customer. My experience with Findlaw since they were sold to Internet Brands a year or so ago has been a nightmare.

They play huge communication games and refuse to talk on the phone unless it's a video call on Zoom. They made changes to my contracted campaigns without my permission and refused to take any responsibility for it. All suggested changes to their failed campaigns are slow walked with a litany of excuses, then a week later, why nothing was done.

There's no way to even speak with a manager or executive at their end despite my many clear requests to do so, including in writing. If I knew of a better company for my firm, I'd hire them today, but Internet Brands cornered the market and know it and take full advantage.

Loss:
$60000
Pros:
  • Law firm gets some sort of visibility
Cons:
  • Findlaw refuses to perform and demands payment for non-performance

Preferred solution: Price reduction

User's recommendation: Do not hire Findlaw

View full review
Bazza A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Oil-Slick Salespeople & Ivy League Con Artist Execs

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AI Highlights
  • - Culture is brainwashing and high-pressure.
  • - The product is poor; billing is a maze; SEO weak.
  • - Unpaid commissions and scripted tricks.
FindLaw - Oil-Slick Salespeople & Ivy League Con Artist Execs
FindLaw - Oil-Slick Salespeople & Ivy League Con Artist Execs - Image 2
FindLaw - Oil-Slick Salespeople & Ivy League Con Artist Execs - Image 3

Where do I begin??? If you want a workplace that makes clients happy, then run for the hills.

The culture that is bestowed upon you is a complete brainwashing environment. There are many layers of management that a) are not competent, b) apply a lot of pressure daily, c) will lie to you every step of the way only to make sure they hit their numbers, d) most new people will be stuck with the worst of the worst internal partners, which makes your job nearly impossible, e) as close to used car sales as you can get, f) a very bad product that the company charges a monthly subscription and tries to hide from clients that they are not doing anything worth of value to the websites, g) you will find unpaid commission checks only to find out you have to fight for the money owed, etc...

Bottom line, folks, if you want to be a part of a "Boiler Room" philosophy, then have at it. Your clients will hate you because what management claims to provide to the clients seems to fail almost every time. In your interview, ask this question, "How many website accounts have been left over the last two years, and how much turnover is there?".

A ton is the answer. The reason for it is they don't do any quality SEO, provide horrible service, and the billing to clients is like a maze.

I warn all people who think this is a good career. It is where you can get stuck, and before you know it, you have given up your life to be at a dead-end job. They make you read from a script in training to trick the clients.

I know this and wouldn't adhere to such scams. It is a sick culture. Most managers are only there to defend their job and constantly demand daily Sales Force input and things like, "how much did you sell today?", etc... The reason for the SalesForce is that they know you will not be there long and want as much data input so they can make money with other companies under the TR umbrella.

After you left and made some money, guess what?

You may think other companies will look at you with some class. Well, it is quite the opposite. They look at you as the bottom-of-barrel salespeople because that is how they train you. Companies have caught on as they should.

You have made a deal with the devil (FindLaw), and recruiters know it. You are not this well-rounded salesperson they claim to have made you into, but you are a con artist and don't even know it.

Advice to Management

Clean house and stop the old way of managing. You have the resources to create a great product, but corporate greed has taken over.

Take care of clients and quit training sales reps to scam their clients. You all know your SEO is putrid, and the billing system is a scam.

Loss:
$100000
Cons:
  • Total scam all ways

Preferred solution: Apology

User's recommendation: Avoid at all costs, you will lose your business

View full review
Resolved
Narpreet K

Resolved: Because I in trouble pls help me

AI Highlights
  • - Photos of me were uploaded on Instagram without my consent.
  • - I request Instagram to remove the account and take action.
FindLaw - Because I in trouble pls help me
Updated by user Nov 30, 2022

Company fixed the issue and I have been provided with apology.

Original review Nov 30, 2022

She say me I viral your pics on social media .I don't want to do this I am in very trouble and I go in depression .I request to you pls find this account arrest this girl .she pretend some other girls but she don't know her pics upload on instagram .pls instagram help me and always remove this girls account.

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Lakiya Sji

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

A labyrinth of ***

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AI Highlights
  • - Prices are high.
  • - Sales tactics seem manipulative.
  • - Customer service is unhelpful; reps transfer you between departments.
Contains 1 confidential file for company representatives

Egregious prices. Manipulative and disingenous sales tactics.

Unhelpful customer service from representatives who are either too overworked or incompetent to read an email and answer the questions you actually asked.

They'll answer 99% of your questions by sending you their customer service number, which will bounce you around from one department to the next, where you'll wait on hold for an hour before they transfer you to another rep. Enjoy!

Cons:
  • Price
  • Unhelpful customer service
  • Customer service
View full review
Anonymous
map-marker Baltimore, Maryland

To find out thee statue of limitations for the mentally ill & physically disabled

AI Highlights
  • - Accident with Department of Corrections May 2, 2008 while cuffed during transfer; claim filed; mentally ill and disabled with neck and back injuries.

I was in an accident with the D.o.c Department of corrections while cuffed/ & shackled being transferred from facilities on may 2nd 2008 now I did put in a claim but being not familiar with laws I do not know if it was done correct correct being mentally ill & disabled also suffered from neck & back injuries so is their an extension on matters for sueing for mentally ill & being disabled

View full review
Anonymous
map-marker Fort Worth, Texas

IGNORING ME

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AI Highlights
  • - The phone number is invalid and the phone tree is unhelpful.
  • - FAQs point to the website and don't help my situation.

There is no valid phone, a phone tree that only runs in circles, the only information we get it to "to to our website" for FAQ's. no help at all for anytthing!!!!

Do you think we would be wasting 45 minutes on the phone calling you if we could find your simplistic FAQ's applicable to my specific situation? NO.

YOU ARE A WASTE

User's recommendation: DON'T DO IT.

View full review
Anonymous
map-marker Wylie, Texas

This company is horrible

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This company is absolutely the worst investment a lawyer or legal staffer can make.

View full review
Anonymous
map-marker Cleveland, Ohio

FindLaw a poor investment for attorney

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AI Highlights
  • - Findlaw contract signed December 2016; only one bankruptcy client.
  • - Sales calls; they want $7K+ for services; I earned under $1K.

Findlaw was probably my worst investment as a lawyer and I’ve been practicing since 1993. I signed a contract with them in December 2016 and, to date, I’ve gotten one bankruptcy client through their system.

What I’ve gotten more of is calls from sales people who seem to love using Findlaw as an easy way to troll for lawyers.

And to make matters worse, they are now chasing me for more than $7K for “services rendered.” I’ve made less than $1,000 through their system and they are suggesting I should pay about 10x that for their “service.” I have heard there are other lawyers out there with the same experience. If you are an attorney with a similar gripe against this company, please call my office at 216-241-****.

Loss:
$25000
Pros:
  • Salesman because he was a nice fellow
Cons:
  • Service
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

View full review
Anonymous
map-marker Dallas, Texas

Scam.....rude...bad customer service

AI Highlights
  • - Nonstop calls lasted 3 weeks before visiting.
  • - Entry and staff were disgusting.
  • - Scratch-off gift was a scam; no win.

3 weeks strait they would not stop calling,i kept turning them down finally I decided to visit this resort

First off when u walk in its discusting..u look at d staff discusting..then not mention they offer u *** gift thats a scam.funny...i was given a scracth off ticket th..at suppose to be a sure win if u scratch 5 gold bars..ha...i scratched them all an there wasnt even 5 gold bars on there to scratch..but according to staff there is always 5 bars..an d lady that gave it to me sneezed in hers hands..an didnt wash them..can u say sanitizer

They couldnt even keep d maintence up on there trees or flowers..wow...sorry no tour needed...get it together before u invite people...hope d houses u sale dont have roaches..buyers beware

View full review
Anonymous
map-marker Minneapolis, Minnesota

Calls on weekends

AI Highlights
  • - Weekend collection calls were made.
  • - The promised settlement never happened; smaller settlements were refused; ethics questioned.

I think I read on FindLaw.com that it's illegal to make collection calls on weekends; people are allowed days when they're not harassed, heh, which GC did to me.

I also didn't like that they first promised me a settlement from creditor, and then said it never happened. I asked for them to talk to my creditor and ask for a smaller settlement, and they firmly refused it, no explanation.

I had much better cooperation from another company, AC or such.

These guys should rethink their business ethics, I believe. Thanks for your time, PissedCustomer.com

View full review
1 comment
Guest

ADT has terrible customer service. I requested a technician come out to my home for a faulty cabling issue behind the drywall.

The first tech that came out had no knowledge of how to fix the cabling issue.

The second tech did not show up at ALL. They pride themselves on customer care, I'm sorry that's horrible customer care.

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