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Complaint regarding my insurance claim

I had a slab lean on 10-15-16, I contacted your company and have been given the run around, I just received my first check on 11-29-16. some how my money that was suppose to be in my escrow account, got re routed to Outside the System, by error of your company. so because of your error I have been suffering, my home is 90% complete and I have only gotten one check from you in the amount of $4,715.32 and that's because I complained and finally asked to talk to a manager on 11-28-16 and Kevin gave me this disturbing information and he immediately send me out this check. I want the rest of my money NOW, so I can pay the people who are working on my house. I was suppose to get a third when the job started and I did not, due to your company error. there is a lot more please contact me immediately at 1-94*-768-****.and I don't want to talk to Neida, she has been absolutely no help to me, all she does it lie and interrupt me when I'm trying to explain my frustration. I spoke with her on 11-9-16 why didn't she explain to me that my money got rerouted to that outside system? I am not a very happy customer and I need answers now or I will have my attorney contact you and see if he can get things done. I've been asking for help since 11-9-16 and no one down there knows what they are doing, except for Kevin, he is the only one who has helped me. I asked Neida on 11-1-16 to have kevin call me that I wanted to file a complaint with your company, she said she would and he never called me. She probably didn't give him my message, she is a very rude person and I DO NOT want to talk to her ever again...Roseann Parra my tracking number is 295860. I would like to speak with the head of the insurance dept.....
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#966533 Review #966533 is a subjective opinion of poster.
Financial Freedom Insurance Homeowners Policy Claim
Reason of review
Financial freedon Insurance dept.
Preferred solution
I just want the head of the insurance claims department to call me

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In this video interview, Charles R. Gallagher, an attorney, explains what sort of insurance fraud happens with consumers. Find out more about insurance fraud, the worst cases discovered, and how to protect yourself from insurance scam.


Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

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