Dalila T Tzy

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Verified Reviewer
| map-marker La Puente, California

Roof problem

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Dear Hero / Renovate America

My name is Dalila Tututi, your company finance my roof back on 2015, with the resent storms my roof became liquid on many areas of the house causing damages to my selling; I don't know if I emailing to the right person; I call to many numbers with out respond Im desperate to get answer to my needs; hope you can help me; I know that my roof has warranty.; look forward to hear from you

Best Regards

Dalila Tututi

(626) 290-****

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User's recommendation: I recommend this services for a faster approach of your needs

Destiny H Klh

The machine will not send out one of my pills every time!

I would like a replace machine one that works when its time for the pills to come out. It will not send it out even tho there are pills in it, I have tried to pull it out and put it back but still nothing so there is something wrong with it. Please send me a return label so I can sent it back.

Thank you.

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Loss:
$145

Preferred solution: Full refund

Anonymous
map-marker Riverside, California

What's my balance

I go on line to dta choose assessment contract and the balance is dated 9-2-2022. Have any payments been made and what is the current balance? Granted it states an estimated balance

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Carole C Qka
map-marker Oceanside, California

Find out my hero balance

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Found out I owe more than my Initial loan amount ridiculous and a rip off

Raised my taxes house payment and its horrible

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Loss:
$5000
Pros:
  • Nobe
Cons:
  • Expensive
  • Balance never goes down

Preferred solution: Price reduction

Carole C Qka
map-marker Oceanside, California

Find out my hero balance

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Updated by user Sep 21, 2022

No one has contacted me and it's outrageous

Original review Aug 22, 2022

Found out I owe more now and have been paying this dam loan for years horrible and stressful for a senior

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Loss:
$8000
Cons:
  • Rip off

Preferred solution: Price reduction

User's recommendation: Do not recommend

Anonymous
map-marker Doylestown, Pennsylvania

Stolen phone

I would like for you to be able to send me a new phone I need a phone because I have a pacemaker in for emergency contact

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Anonymous
map-marker Punta Gorda, Florida

Received another bracelet I did not order

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I ordered a bracelet which I remand love. But 2 days later another bracelet was mailed to me.

Customer service directs you to the internet which I did leave a message but have not heard anything from them.

I will return the unordered bracelet if I dont hear anything within the next two days.

I would like to know why I have not received even a message or call from the Hero company.

I respect what they stand for and that is why I bought the bracelet. I hope this can be resolved soon.

Thank you

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User's recommendation: Excellent quality

Avarose Tdq
map-marker Baton Rouge, Louisiana

Lost phone need to be turned off.

I would like to speak to a representative about having government phone turned off. My phone has been missing for 5 days.

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User's recommendation: Talk to a person

Martha H Gmg
map-marker Cerritos, California

Open permit

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Finance of America Home Improvement - Open permit

The company that worked on my home left an open permit for my roof with the city of Compton. And now Omega Home Remodeling is out of business.

The City of Compton wants me to pay for a new contractor, which I cant afford. Also my picture window is leaking and letting in air. Im pairing money to a company thats no longer there. And Im left trying to fix their issues.

If these issues cant be resolved, then stop taking the payments out my mortgage. Then I can afford to fix these things myself.

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Loss:
$150
Pros:
  • Be able to upgrade your home
Cons:
  • Not checking out the company being used

Preferred solution: Permit closed, window and wall fixed, and price reduction. The company even left a front door where it wouldn’t close. I paid out of pocket to get it fix.

Issa Zvi

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Verified Reviewer
| map-marker Highland, California

I need the bill when our windows were placed

All I got was a voice recording of what I needed to do. It was not helpful I needed really to speak to human, but that is all we get now is robots.

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User's recommendation: Do not get the loan

Wendy Jacobo

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Verified Reviewer
| map-marker Palmdale, California

It is difficult to try to get through to someone to do a pay off amount. Rates are super high and the stated agreements at the beginning of loanhave been modified without my knowledge. False claims

Noticed olían period extended beyond what was agreed on contract. Trying to get a hold to discuss this and non of the Hero program numbers work.

Just get rerouted to a pop or tal.con which is not useful in solving problems. It has been quite difficult to get anyone on the phone to respond to inquiries. Hero is now under another company umbrella and no one could answer any of my concerns.

I am ready to pay off my loan but I need to know why after 4 years of paying into it only 5000 has been paid off when in my state taxes they have always taken more than 3300. I have paid into it over double the amount and yet it doesnt reflect on my balance.

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Preferred solution: Discuss what has been already paid and pay off amounts

User's recommendation: Do not get these loans. Save up money then do your project.

Burnie M

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Verified Reviewer

Discrepancy in payoff

I think there is an error in payoff

Numbers are high, payments started sooner in taxes than what I am credited with

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Loss:
$2000
Pros:
  • Easy
Cons:
  • Accuracy is not there

Preferred solution: Price reduction

User's recommendation: Ensure times and dates loans go into taxes

Bonnie L Ods

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Verified Reviewer
| map-marker Santa Cruz, California

Questions regarding my loan

im estate planning- and wanted to know how my loan wold be handled in the event I died unexpectedly. The administering company did get back to me and left a clear message.

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Construction and Repair Expert Talks

All the Truth About Manufactured Homes - Interview with L. A. ‘Tony’ Kovach (Part 1)

All the Truth About Manufactured Homes - Interview with L. A. ‘Tony’ Kovach (Part 1)

Aug 18, 2020

What is a manufactured home? How much does it cost? Is it better than a conventional house? Tony Kovach is one of the key experts in the Manufactured Homes Industry with over 25 years of experience in the business. In this first video interview, he explains the basics that you should know about manufactured houses.

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L. A. ‘Tony’ Kovach
L. A. ‘Tony’ Kovach

Tony Kovach is an MHProNews publisher and one of the key experts in the Manufactured Homes Industry with over 25 years of experience. He shares the latest industry insights and tips.

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