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Verified Reviewer
New Reviewer

Complaint has been resolved

The company FiltersUSA finally agreed to deliver my filters even after they said they would not. Had they been gracious enough to do this in the beginning, no complaint would have been made.

User's recommendation: I cannot recommend this company.

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ID
#2520832 Review #2520832 is a subjective opinion of poster.
Location
Longview, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Not happy with the customer service from Filters USA

Filters were sent to an an old address that was four years old, due to the fact that they had stored it. They refused to refund or resend the filters, even though they said they would "this one time". Like there will be another time for me. Be cautious when using this company

User's recommendation: I would find a different company.

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ID
#2476375 Review #2476375 is a subjective opinion of poster.
Service
Filtersusa Shipping Service
Pros
  • Good value
Cons
  • Poor customer service
Loss
$58
Preferred solution
Deliver product or service ordered
New Reviewer

Never Rec'd.

To whom if may concern I ordered filters from you on Feb. 8, 2021. As of this date (3/12/21) I have not rec'd my order. Order No# 2065****. I know our postal service is slow but this is a little much. If you cannot fulfill my order please refund my pmt. Raymond Wasilick 1646 11th St. Bethlehem, Pa. 18020
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ID
#2445575 Review #2445575 is a subjective opinion of poster.
Loss
$31
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Shipping mismanagement

I live in Alaska and we're very used to dealing with high shipping costs. In fact, prior to completing an order, we always, ALWAYS, check for shipping costs. This company, FiltersUSA, gave me an on-line quote for shipping of $9 so I completed the transaction. In the completed order they mention that it "might cost more" if we live outside the contiguous states. How much more, you ask? $193, and that's for a $140 order! They did not rip me off, but had they mentioned the extra shipping a bit sooner in the process, I would not have made the order. Beware this company.

User's recommendation: If you're in the lower 48, you're good. If AK or HI, beware!

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ID
#1884575 Review #1884575 is a subjective opinion of poster.
Service
Filtersusa Shipping Service
Pros
  • Good shipping if in contiguous us
Cons
  • Terrible shipping policy
Preferred solution
Let the company propose a solution

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