Fiji Airways
Fiji Airways Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fiji Airways has 2.4 star rating based on 12 customer reviews. Consumers are mostly dissatisfied.
43% of users would likely recommend Fiji Airways to a friend or colleague.
- Rating Distribution
Pros: Fly to fiji.
Cons: Checkin agents, Customer service, Dishonest crooks.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fiji Airways has 2.4 star rating based on 12 customer reviews. Consumers are mostly dissatisfied.
43% of users would likely recommend Fiji Airways to a friend or colleague.
- Rating Distribution
Pros: Fly to fiji.
Cons: Checkin agents, Customer service, Dishonest crooks.Recent recommendations regarding this business are as follows: "Result should be firsts", "avoid this airline", "No. And I will never use them again.", "Do not trust what they say about flight credits", "DO NOT FLY FIJI AIRWAYS".
Review authors value the most Discounts and Special Offers and Website. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Top Fiji Airways Reviews
"Satisfied customer"
The agents are very kind and helpful. They were able to meet my requests and were very thorough. thanks
"Cancel return ticket and booking new date"
Hi I want cancel my return airticket .and booking new date for the return taicket I have some problems that's way I can't return on 2may (DAC to NAN). I want...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rochester, Minnesota
Hard to get a hold of and phone number doesn't work
Hard to get a hold of if, needing anything and the 800 listed phone number does not work. Was actually a Qantus code share which I wouldn't do again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Suva, Central Department
Crew ruins my wife's dress
Cabin crew spilled red wine over my wife during a flight in business class. The company refused to pay for dry cleaning or any other compensation.
What a bunch of crooks. A disgrace to their country and to aviation.
- Dishonest crooks
User's recommendation: avoid this airline
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Glendale, Arizona
Refund
Your US phone is not current. Due to medical problem with family member I need to cancel travel. Your cancelation policy is outrageous.
User's recommendation: No. And I will never use them again.
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Cancellation of flight credits,
Was informed that I had $2508 flight credits as well as the same for my wife that I paid for with the same account .I had to change the flights for a medical appointment for my wife and Fiji airlines wanted to charge me an extra $900 per person for the change.so I cancelled and rebooked at the original price. And now they are not going to honour the credits so I will be going to a current affair about fiji ripping pensioners.
I was a frequent flyer with your airline and your partner qantas but no more as I do not have the money to visit my family in the US that I have used your airline several times , I wasn't after a refund I just needed you to honour the credits for my trip. Regards Gary Conway booking ref 67YCYI
User's recommendation: Do not trust what they say about flight credits
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFA changed my ticket
FA changed my flight from Aug 26 to 27. I paid for the 26th, returning to SFO. I want the ticket I purchased to be honored for the day it was bought.
Preferred solution: My flight changed back to the 26th
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Long Beach, California
Reschedule
I need to reschedule please. I wont be able to make it to my flight at 10:35 tonigh from LAX to Tonga!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hampton Bays, New York
Satisfied customer
The agents are very kind and helpful. They were able to meet my requests and were very thorough. thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Suva, Central Department
Lost ring
Lost ring on a fiji flight # 810 from Nadi to LAX I can't get ahold of the airline!! Please help. 801 427-**** thank you
Preferred solution: Talk to Fiji Air
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tlalnepantla, Morelos
Answer to question
Excellent response as always. never any doubt that they would respond and psitively. One of better airlines thatt we use.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
South San Francisco, California
LIES LIES KIES
fiji air has not contacted me not paid me they’ve done nothingi’ve never had a company ignore my emails or blatantly lie. NEVER GOT MY REFUNDS!!
We were charged for overweight bags, but they weren't overweight! They realized their mistake but never refunded our $240.00.
We paid for seats but never got them. They said they'd refund us but never did. Do not fly Fiji Air! This company is filled with liars!
There is no customer service.
Do not trust them! The check-in agents were the rudest people we have ever encountered.
- Fly to fiji
- Customer service
- Management
- Checkin agents
Preferred solution: Full refund
User's recommendation: no not fly fiji aor
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Auckland, North Island
The customer service has emailed me confirming refund but have never seen any money!
nothing has changed they have not contacted me nor paid me.
We paid for seats but never got them. When we checked in, not only was the staff rude, they outright lied to us.
They charged us for overweight bags, but our bags were not overweight!
That charge was $240.00! The staff at the airport were the worst we've ever had to deal with.
- Lies overcharged undervalue
Preferred solution: Full refund
User's recommendation: DO NOT FLY FIJI AIRWAYS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel return ticket and booking new date
Hi
I want cancel my return airticket .and booking new date for the return taicket
I have some problems that's way I can't return on 2may (DAC to NAN).
I want to return 12may to 18may2025 in between ay day please
Preferred solution: Return air ticket date change
User's recommendation: Result should be firsts
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDouble payment requested for seat reservation
Hi,
My name is Giancarlo Pacilio.
On August 15th, I have a flight from Nadi to HKG and HKG to Malpensa (booking reference TIP285).
I've reserved and paid 86.55 for seats (64A/65B) on the flight from HKG to Malpensa through the Cathay Pacific website by PayPal.
Through the Fiji Airways website, I would like to reserve seats on the route from HKG to Malpensa.
The application allows me to book seats on this route for 38 FJD and notifies me of the booking already made on the second route indicating that it is free-of-charge.
At the time of payment, I thought I would only pay 38 FJD, but instead, the application asks me to pay 86.55 + 38 FJD = 124.55!!!
--> Please see attached!!!
Having already paid for the seats on the second leg, how can I pay for the seats on the first leg only?
Your answer is important for me to have 2 seats side by side for my wife and me.
Thank you in advance.
Giancarlo & Angela
Preferred solution: Double payment requested for seat reservation
Airline Expert Talks
Airlines making masks optional | How to travel safely this season?
Airlines announce mask-optional policy. A travel expert, Jamie Larounis, talks about dropped mask mandate on airplanes and what it means for travelers.
Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Almost impossible to contact them from USA
My flight was changed and my paid for upgraded seat wasn't moved with it. The phone number is wrong online and it won't let me change via their website.
User's recommendation: be very careful when flying this airline
Tucson, Arizona
To postpone
Very helpful and kind. She listened to my circumstance, gave me all the information on what I need to do.
She took her time with explaining the process. Show me different options on what I can do for future.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Where is my flight compensation?
My partner and I volunteered to deplane due to an oversold flight situation. Initially, we were informed that we would each receive $500 in cash compensation.
However, upon disembarking, another staff member revised this to in-flight credit.
This discrepancy in communication raises concerns about Fiji Airways' commitment to fulfilling promises made to passengers.
Despite submitting all necessary details, including Submission Ref: [DBC-DGC|2024-0****]
The inconsistency in compensation terms and the lack of follow-up leave a disheartening impression. It's essential for airlines to uphold transparency and accountability in their dealings with passengers, especially in situations involving inconvenience and inconvenience.
User's recommendation: beware lack of follow through
Companies Similar to Fiji Airways
Virgin Australia
“Case Summary: Expedia itinerary Number: 727352****4446 Confirmation Number: EHOBBE Ticket Numbers:...“
Thai Airways
“I booked a flight from Cochin to Guangzhou via Thai Airline on February 3. The flight was from Cochin to...“
Air New Zealand
“I do not expect that I will receive any response to this e-mail. I can only hope that it will be read...“
Korean Air
“Hello, My niece and I arrived at the SEATAC airport on Alaska Airlines. Our next flight was on Korean...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.