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Refusal or refund of untracked order!

1.6
I made an order number from Figleaves,which was dispatched on the 12th Otober untracked and never arrived.I have asked neighbours and postal office but they dont know nothing about it. My adress is correct and so I have contacted your customer service to ask a Customer service told me I had other previous order that hadnt been delivered either so I should ask for a refund to my credit card/bank because they believe that I did receive the order. How can they afirm that of the service is untracked??? After insisting that they solved the issue or else i would have to resort to Resolver,they preferred i wrote a complaint on Resolver and each answer is worst than the previous. Disrespectful and almost insinuating I am lying.Terrible customer service and defensive.They just insist I complaint to my bank.But I didnt buy it from my bank,its not their responsibility to resolve.I bought from Figleaves! I ask that you personally take this matter in your hands and please make it right. After sending emails to CEO,head of customer service,JD Williams who owns them and N Brown Group,they tell me they dont know Figleaves! I will wait for my refund.

User's recommendation: Buy in another store.

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ID
#2304516 Review #2304516 is a subjective opinion of poster.
Location
Barcelona, Catalonia
Pros
  • Variety
Cons
  • Refusing refund
  • Bad customer service
Loss
$100
Preferred solution
Full refund

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