Fife RV Center Reviews

They apparently acquired Tacoma RV's sales list of buyers and started sending me notifications for getting my annual inspection done. Not realizing the slight difference in names, I made an appointment. I show up at Tacoma RV to drop off my Fifth Wheel for the annual inspection, and they have no appointment for me. They realize what has transpired and were able to fit me in. I called Fife RV and asked them to take my name off their list. They have not done so, and this has been going on for a year.

User's recommendation: Don't buy anything at Fife RV Center.

First, we love our 2018 Bay Star 3401 and have driven across the US. While in Washington state contacted Fife rv, Newmar authorized repair, regarding leaking kitchen faucet. They requested photos and detailed explanation,which we did. Was told we would be contacted, waited 3 weeks and no contact. Sent *** emails that went no where,left phone messages that were not returned. Finally went back to dealer where purchased and they did a fantastic job of doing some small warranty repairs. We tried to work with Fife for 6 weeks to get repairs done, finally had to drive 400 miles back to where we bought.

Bought fifth wheel last year at time if walk through mentioned items that were wrong then furnance gave out on first time using. After several emails phone calls complaints got to have it looked at, took 5 weeks after telling us 2, charged 90 to repair tire and 350 to f8x furnance, said hair got in furnance and no way to stop in fiture according to technicuan except leave dog at home. SO much for warranties. Reporting now to Prime time. Both batteries dead upon pick u0

more to come. I'm not sure where to even start!!! Absolute *** brand new 2018 lacrosse luxury.. i was enjoying my "luxury" when my t.v started smoking, then fire...after we complained about speakers many times.. now "WE" have to haul it back. AGAIN! after we did once already w SEVERAL other issues. Were told two different times speakers wiring were fixed. they never worked from day one (except one of the four), causing the wiring to over heat &LARGE issues. we bought & paid cash before summer..to use in summer..NOPE! headache is putting it mildly! that's just 1 of many!! I would never recommend this company. never. or the model we got.

Fife RV is either ignorant or blind to Consumer Protection Laws. During a sale they would ask you to pay for a PDI inspection of their vehicle - $5,000. If you refuse they will drop it down to $2,900. Question is what’s the difference between the 2 - nothing. Refuse to pay anything but tell them to do one but understanding if something is broken it will be fixed (NO AS IS DISCUSSED HERE). Law of liability says they have to guarantee safety and that the RV will work for it’s intended purpose. SAFETY ISSUE-service department said 1 of the multiplex mods 12 volt system was bad. If you could find parts they would be $500 each so they decided without approval to bypass and run new wiring. During the 3 months that they were retiring and doing the PDI another module went bad. This time they suggested they rewire that one too. We said sure - they’re the experts. NO THEY WEREN’T, they’re technician was NOT qualified to do such a job unbeknown to us. From purchase date of August 2016 to Feb 2018 we were able to use RV for 3 months until the the inverter went out in feb. FIFE RV says a mouse peeed on it burning it out. WAIT A MINUTE - liquid touching the inverter should have caused it to blow a fuse - not burning it up. Fix cost us $2,600 - but wait we have extended warranty-not covered per FIFE. We started wondering about the FIFE RV wiring work around. We would occasionally hear wires arching in the ceiling, the ceiling fantastic fan stopped working, rope lights in bathroom stopped working. We found 2 intellitech mods that cost $200.00 each and asked FIFE RV if they could put our wiring back to factory install condition. They didn’t like idea of using our parts but they were brand new. They agreed and first estimate was for 4 hours. After their technician looked at the mess their old/fired technician had done the estimate went up to 20-30 hours. Little did we know what was involved but they did. Two months later technician was done - oh my the estimate was right on-30 hours imagine that. BUT WAIT - they charged us 2.6 hours ($260) to check out passenger arm chair switches. We asked if he had problems there finding the right wires, his response was no one asked him too look at it - he didn’t touch it. They were making this thing up as they were going. RESULTS - after technician finished we had 1 light in the bedroom working and nothing else. Technician said he didn’t know where the water pump switch was or why nothing worked. So he couldn’t map the switches putting labels on them - oh well here’s your coach we did best we could. This is negligence pure and simple. It’s worst than before and they charged us $3,650.00 for making it worst. NOT ACCEPTABLE - we contacted M&M in OHIO who make the lighting system and they said they could fix it if we could get RV there. FIFE RV agreed to pay to fix if we paid 1/2 cost for a driver ($2,500) to take it there. Thank goodness we found closer and cheaper place to take it - REV COMPANY in Coburg, Oregon. Business Manager acted excited to hear it. We drove rv to REV CO. - their estimate was 8-10 hours and 2 days in their shop (not 3 months). It took them 18 hours and cost $2,600. FIFE RV refused to pay anything more than 8 hours worth. REV said it took longer because they found bare powered wires arching in the ceiling. They had to track them down - see what they belonged to and connect them. They also had to totally undo what FIFE goofed up. Apparently FIFE only replaced 1 mod, the other one still needed replacing. Back at FIFE RV - we asked to be reimbursed for the difference we paid FIFE VS COST FOR REV TO FIX IT RIGHT PLUS PRICE OF GAS. This came up tp $1,192. After being humiliated by Clint Mock during an hour conference, I also wanted an apology from him for calling me childish, deceiving us, hiding their negligence, costing us over $13,000 over and above our coaches original cost. He said you can’t blame us for what the old owners did to you, we are new ownership. I said BS, look at all complaint sites, you have customers complaining about the same issues under new as you did old owners. Both old and new owners are deceitful, condescending, descriminating against old folks because it’s too hard for us to fight BIG BAD WOLF BUSINESS. I ALSO WONDER IF THEY GET KICKBACKS FROM BANKS. We paid $0 down on our purchase and paid more than it was worth. Only way the bank came out whole in this deal is FIFE RV added to our loan $1,200 and called it GAP INSURANCE. I think this covered the bank they had nothing to lose. Once FIFE RV discovered this RV had HUGE issues they should NEVER HAVE SOLD IT. FIFE RV should be required to live within the confines of CONSUMER PROTECTION LAWS. I BELIEVE THEY NEED TO TAKE CLASSES FOR SERVICE, BUSINESS, SALES AND OWNERS ON WHAT THE LAWS ARE. UNTIL THEN I’M ASKING TO BE MADE WELL FROM DEALING WITH THESE PEOPLE. AMOUNT PURCHASE PRICE $171k, $13,000 to fix problems that shouldn’t have existed. There’s another $25k they cheated us out on our trade-in. Total would be $208k. I won’t even ask Clint Mock for the apology he owes me. I expect to continue letting everyone who will listen to stay away from them - maybe I can get reimbursed by causing them a huge loss until they change their practices. PLEASE SEE BBB COMPLAINT NUMBER 1298****. RECEIPTS AVAILABLE UPON REQUEST. PLEASE HELP TO MAKE SURE NO ONE ELSE CAN LOSE THEIR LIFE SAVINGS BY BEING FIFE RV’S SUCKER LIKE I WAS.

Done buy a keystone product from them... they will not stand behind it, they are no longer a keystone certificated company. Now I am stuck with t a trailer that needs factory work with no place to take it. They made all kinds of promises about good service when we where buying but when it comes time to take it then said... sorry you are on your own. I called Keystone factory and they told me to take it to Sunset RV, Baydo RV, or Paul Everts RV for service work. Sunset RV will not take it either, and Baydo is scheduling out 3 months. I sure hope that Paul Everts will call me back or I am on my own with a brand new trailer.

I made appointment for 6/06/2016 to finish Warranty work that had been started. Told them I needed it back 7/02/2016. They didn`t order parts untill 7/08/16 , they stated 7/14/16 it would be done .7/27/16 still not done don`t have parts yet. They say they are making improvements on staff and training . From my side of the fence nothing has changed in the way anything is being done for customer service after buying the Forrest River Product March of 2015. Slide out isn`t square in the opening . A Countertop and stove fitting correctly , I repaired it they couldn`t . I`ve had 16 items on the list alot of them I repaired because the tecks couldn`t and the service reps and staff have changed 4 times in the past year ,but nothing else has

Put trailer on consignment with Kevin Knowles for 60 days. they couldn't tell me why no activity. Showed up 9/20/15.trailer was used as a parts unit for there own use. Contacted Daneille LeighKing TV she went into action. interviewed us and Bobby from Fife RV. Televised on Feb 22 and 23. It took 6 months to repair. Bobby blamed all but mgmt and owners neglect.The only reason Fife "bought" back the unit was because of Danielle. Like Bobby said it had nothing to do with her. Why didn't they buy it back before then?????? Call her, she'll take action, 206-448-****. We have to stop these kind of people. now!!!!!! They are crooks....

Our trailer was finally put back the way it was consigned to Fife RV on 1/2/16. (6 months later.) We contacted King TV, Danielle Leigh. she interviewed us in our trailer on 1/4. I received a call from Bobbie (Sales Mgr.) to say he has a buyer while we were being interviewed. I didn't read each "document" but did ask what they read. (MAKE SURE YOU ALWAYS READ BEFORE YOU SIGN). Danielle interviewed Bobbie also. It was televised Feb 22nd and 23rd. Alot of reasons and excuses mentioned. We agreed on a price thinking the trailer was sold to a customer, another lie. Fife "bought the trailer back". Kevin Carl, owner called to ask what else I wanted, nothing as I mentioned they buy it back in the letter to Kevin, when I suggested they buy to Bobbie, he said that won't happen. We are seniors, late seventies and put through ***. Shame on FIFE RV. Reading there current complaints and concerns customers have addressed, they are all true, they need to be held accountable, still having current comments made on their integrity and honesty. Bobbie says new people have been brought in to make sure these negative things stop. Guess what! It has to start at the top with the "owner's" and "management." When Bobbie was asked if dealing with King TV had anything to do with them offering to buy back the trailer, he replied no, they did it due to what we had to go through. and it was the right thing to do.If you have any problems with this company, call Danielle Leigh at King TV. I'm confident without her we would not have ended up with any positive results. We've learned a good lesson the hard way, thanks to Fife RV.