Anonymous

Fiesta Pawn Houston - Customer Treatment Review

8/09/14 i went to pawn some jewelry 5923 S Gessner location, they ask me how much I try to get? I said $1000 the lady kind ironically smile, and proceed she offere me 750 the most!

I took the money cause I need it, but I just want to said that this people, need training on how to treat the customers also on how to evaluate the jewelry, she don't even look at my diamonds and wrote in the tickets that all of them have scratches how she found out? Maybe in her eyes has a X10 magnified glass the jewelry I pawn is over 2000 dollars and this people are crocks and take advantage of people's necessity ......

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Leyland Xqh
map-marker Antioch, Tennessee

Fiesta Pawn in Houston scammed me on Ebay

Updated by user Oct 02, 2013

EBAY ID: FIESTABELL

Original review Oct 02, 2013

I recently purchased an item from Fiesta Pawn on eBay. The executed auction contract shows I paid over $330 for the item.

It arrived at my home in completely non working condition. I reached out to the manufacturer and they agreed to repair the item for a cost of $150 + $33 shipping. Fiesta Pawn acknowledged the problem but then refused to pay any additional charges over the actual $150 fee. This puts me out $33 for shipping the item to the manufacturer and $33 shipping it back.

I was told this decision was made by an individual named "Carla" who was at another store, and she was the only one who could help me. I proceeded to call every fiesta pawn location multiple times and Carla was no where to be found. After spending several hours on the phone pestering them and getting hung up on, their "eBay" manager "John" proceeded to tell me he felt it would be easier just to refund my money for the dead item, but that I would be responsible for return shipping myself. I felt this was completely unacceptable since they had sold me a faulty item and they weren't willing to make me whole.

Another manager called me shortly after, to let me know that even after I was out the repair costs, I still got a "good deal" compared to brand new.

No thank you sir. Beware of eBay ID:fiestabel

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Loss:
$183
1 comment
Guest

Dats wat u get 4 being faget, mr john. Better luk nex tiem.

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