Fiesta Factory Direct
Fiesta Factory Direct Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fiesta Factory Direct has a 1.5 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Check Fiesta Factory Direct reviews before ordering and expect limited stock updates.
- Website and product variety are noted strengths despite a high price level.
- Be prepared for potential extra handling charges on small items.
Negative Feedback / Risk Areas
- Repeated reports of broken items due to poor packaging.
- Canceled orders and out of stock notifications after purchase.
- Customer complaints about billing practices and poor customer service.
Positive Feedback
Review authors value the diversity of products and the website experience; one recent recommendation says do it order online from FFD.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fiesta Factory Direct has a 1.5 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Check Fiesta Factory Direct reviews before ordering and expect limited stock updates.
- Website and product variety are noted strengths despite a high price level.
- Be prepared for potential extra handling charges on small items.
Negative Feedback / Risk Areas
- Repeated reports of broken items due to poor packaging.
- Canceled orders and out of stock notifications after purchase.
- Customer complaints about billing practices and poor customer service.
Positive Feedback
Review authors value the diversity of products and the website experience; one recent recommendation says do it order online from FFD.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad. Do Not Order Online!
- - First package arrived; bowl broken.
- - Replacement promised, mug charged nearly $5.
- - A later order repeated the issue.
- - Second item canceled due to stock.
I've placed a couple of big orders with FFD. Had bad experiences and will never buy again. The first order was supposed to be sent in two shipments. It was two large serving bowls and a mug. The first package, which contained one bowl and a mug, arrived fairly quickly. It was poorly packaged and the serving bowl was broken. I contacted FFD and they were supposed to be sending a replacement.
The second shipment (another serving bowl in a different color) never arrived and they canceled it due to lack of stock. After waiting for almost two weeks for the replacement serving bowl, I finally received a notification that they were out of stock of that too, so they canceled it. I was still charged a handling fee of almost $5 for the mug. I never would have bought just a single mug if I knew I'd be paying $5 extra just for it.
I stupidly placed another order with them a few months later and the exact same thing happened! Lesson learned - never again. Terrible customer service and bad business practice.
Preferred solution: For FFD to improve
User's recommendation: Do it order online from FFD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grant, West Virginia
I received 2 dishes ordered broken please resend new unbroken dishes. OrderNo. FFD-516256.
The item 466332 Dinner plate lemongrass was delivered broken please send me a new one. Fed Ex delivered the plate tracking number 452-****
- Sent the dish broken
Preferred solution: send the lemongrass plate 446332 unbroken. send me a new plate
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