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Fiesta Auto Insurance

Fiesta Auto Insurance

www.fiestainsurance.com
What is your customer experience with Fiesta Auto Insurance?

Fiesta Auto Insurance Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Fiesta Auto Insurance has a 1.0 star rating based on 3 customer reviews; consumers are mostly dissatisfied. Reviews cite high prices, billing practices, and poor customer service, with reports of denied claims and franchise-added fees.

Key Takeaways for Future Customers

  • Check Fiesta Auto Insurance reviews and verify claims handling before purchasing.

  • Confirm total costs and potential franchise fees to avoid unexpected charges.

Negative Feedback / Risk Areas

  • Recurring customer complaints involve billing, disputed refunds, and unresponsive customer service.

  • Reports allege policies issued to drivers without licenses and hostile claim interactions.

Positive Feedback

Some mentions note local pros at franchise locations, but overall satisfaction is low.

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Media from reviews

Fiesta Auto Insurance - Terrible experience
Fiesta Auto Insurance - Terrible experience - Image 2
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Alic Ycm
map-marker Fresno, California

English Channel appropriated by Spanish language commercials on English language channels commercial. It’s a globalization to squash many English speaking cultures in America

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AI Highlights
  • - It says Fiesta Insurance or Tax services are undesired and accuses oppression of English-speaking cultures with English ads on Spanish channels.

This makes many never want to use Fiesta Insurance or Tax services. Its oppression toward an entirety of many cultures who speak English.

We dont expect to watch Spanish speaking channels to hear English language commercials. Advertisers these businesses are miscalculating their tactics.

We dont want globalization we are separate cultures & customs. Stop trying to appropriate a change of English speaking cultures

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Isaura Ipp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible experience

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AI Highlights
  • - Fiesta policy could not be found; driver allegedly had no license.
  • - The store manager was rude and accused of racism; police were involved.
Fiesta Auto Insurance - Terrible experience
Fiesta Auto Insurance - Terrible experience - Image 2
Updated by user Apr 22, 2025

Nothing's been done. Still waiting to hear from the owner of the franchise.

Fiesta or franchised.

They know what they're doing my neighbor told me who is here with nothing and should not be here they got insurance for three vehicles for him and his wife from that exact fiesta and they knew they don't have any papers nothing. There's simply breaking the law and getting away with it.

Updated by user Apr 10, 2025

I have never dealt with an insurance company like this. I've always had State farm Farmers. This whole experience between fiesta and connect insurance is a joke It's a hassle It's a waste of time It's ridiculous they're breaking the law.

Original review Apr 06, 2025
I was hit by this Mexican woman that had insurance through fiesta. When she hit me I proceeded to ask for a driver's license which no surprise did not have one.

When I called fiesta to make sure it was good insurance they couldn't even find the policy. Told me to call the claims department which is a disaster as well. Fiesta manager from the fiesta insurance store 1st Street Garland Texas was rude called me vulgar which she doesn't know what that word means A racist which I'm not just because I told her the lady that hit me was a Mexican. Threaten to call the police if I called up there or went up there.

Not sure what her name was she did not give it to me other than being a manager. I proceeded to ask how do they give insurance to somebody that they know for a fact did not have a driver's license. The manager got mad and told me it is not against the law to give people insurance without a license. I told her it is against the law to give somebody insurance that they know does not have a driver's license.

All she wants to do is argue the fact it is not against the law because you can have insurance without a license on a car however you are not supposed to be driving that car. I have never in my life have been treated as poorly as I had from a insurance company or any other company ever. They are not wanting to fix my car found out that the insurance company they provided for that lady is called connect. I have called them several of times now they're telling me I gave them the wrong number for my witness.

I provided the correct number they repeated it back to me and it was the wrong number again. These people are only in it in my opinion to skirt around the law knowingly giving people insurance without a driver's license on a passport and do not want to pay out claims. You should not have to call a company multiple times then when you're upset you're called racist and vulgar. This company does not deserve to be in business because their borderline breaking the law .

I do not understand how a company that provides car insurance can provide somebody insurance on a passport with no driver's license and get away with that. How they know she had no driver's license It's because her name is on that insurance card that vehicle she was driving is on that insurance card and the only thing she had was a passport.

That manager needs to be fired that store needs to be closed down probably the majority of them need to be closed down if they're doing that what else are they doing and they're doing tax preparation that should be a big red flag to the IRS. I called the police department and they came to my house and informed me if I needed to do business I could go to fiesta and I can call fiesta so that manager does not know what she's talking about.

User's recommendation: Stay clear from this company. If you get hit by somebody that they have insured watch out more likely you're going to have to file it with your insurance company and hope your premiums don't go up.

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1 comment
Guest

Seriously, I’d call ICE and let them investigate. Both the other driver and the insurance company.

Maricella S
map-marker Pomona, California

Harassment of employee

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AI Highlights
  • - Manager says Nara Diaz has an anxiety disorder.
  • - Training was inadequate due to language barriers and meds, and I resign today.

Franchise owner Nara Diaz of 3 locations suffers from anxiety disorder per her assistant manager words in advice on how to tolerate her and Mrs Diaz failed to properly train me and due to her breast enhancement surgery has been on medication as well making it difficult to please her as well as her inabilities of the English language this employment has been so difficult and anguish for me to work for. The Fiesta insurance and taxes company. I have to resign due to incidences again today.

Loss:
$60
Pros:
  • Pros are in every location
Cons:
  • Client

Preferred solution: I will just allow myself to move forward with consumer and future employees to be aware thank you

User's recommendation: Attached high fees already and resieved notice company email yesterday were Fiesta giving 30% discount and where Franchises like Mrs Diaz owns will have to tack on more fees to recoup which of course is added to policy charges already starting at 120.0 per policy 10.00 convenience charges and any other services that agent or car gives will be attached making it a lot of money to pay down yet making Mrs Diaz lots of money on future and all new clients as well as old because for policy services. Very sad and is heartbreaking for those of us not as fortunate to have in financial struggles

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Insurance Expert Talks

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Exposed: Types of Insurance Scams and Fails

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Charles
Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

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