Rich G Slq

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Verified Reviewer
| map-marker Jacksonville, Florida

Sales and service

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I bought 2 cars. I new at MSRP and one I was told was used and paid a 20K.

Prior to pickup of my second car my salesman was caught driving my car 126 MPH. In 2 days he was fired at which time he told me the car was not used it was brought in from one of their dealerships. Prior to taking delivery they detailed the car and literally buffed off over 60% of the paint. After getting it corrected I had to have film installed at 5K.

So many promises with none kept. Salesman was rehired in a week. Sales manager told me he would take care of extra items that were included. This is when calls stopped being returned.

Both myself and a friend who bought cars are on our own. He has been working on the items that were listed in January however the issues still have not been corrected

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Loss:
$30000
Pros:
  • One good service advisor
Cons:
  • Deceptive business practices

Preferred solution: The price adjusted to new and reimbursed for the extra money I had to spend to repair their damage to the car

User's recommendation: Never truer. Buyer BEWARE of this company

Joey K Piy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

Wrong Diag on CTS-V Refused to help

ooI Had my 2009 CTS-V towed in for service. JR was my service rep and was a nice enough guy.

They diagnosed the problem and a few days later they called me to tell me it was fixed and ready to be picked up. I live two hours away so, I made sure to double check if the car was fixed. The answer was yes. I took a two hour uber to the dealership to retrieve my car.

When I got there I again asked JR if my car was fixed and ready to go. "No problems right JR", He said nope its all set and ready to go. I paid the bill ($1170) and they brought the car around. Immediately I noticed the check engine light was on.

A head tech (TJ) took the car to the back to try and figure out the problem. After an hour he and JR told me the fuel pump must be going bad for reasons they could only hypothesize.. Two problems, with this. Why was I told the car was " good to go " when anyone with their eyes open could see the check engine light was still on.

Second why was the fuel pump issue not disclosed to me during diagnosis. The issue which I paid to fix was the fuel pump control module. So they charged me for a part related to a fuel issue but, didnt address the larger and very much related issue. The mechanic should have diagnosed it.

Instead he came up with some excuse to Cover his butt. I basically paid $1170 for nothing. Yes the car starts but, can really not be safely driven. And again why in the world did no one notice the check engine light came on and why didnt anyone advise me of this before I spent two hours in an uber to get the car.

Of course no one wanted to take responsibility. Finally I spoke to Matt Goin the service director. He was condescending, unsympathetic and flat out rude. His rationale was your car was brought in and wouldnt run and now it runs so we did our job.

Well, yeah it ran for 15 minutes and then died for the same reason It was initially brought in. He was unwilling to accept any responsibility or even apologize that I was told three different times that my car was fixed and good to go. He had zero compassion that I had to uber two hours to come get a vehicle that was not fixed or diagnosed properly but told it was. I would have worked with him to achieve some level of compromise but, he wouldn't acknowledge that at any point his service department did anything wrong.

This issue is 100% the fault of the service department but, they accepted 0% of the blame. When a mechanic diagnoses a problem and you pay them to fix the problem it seems logical to expect they pinpointed the issue and did it properly. Who is to say if they fix the fuel pump now that they wont say ooops it's something else and that will be another $2000. The feeling I got was they wanted me out of there so the problem was no longer theirs.

A possible solution could have been a loaner car and try to figure out their mistake. In any case, Im a reasonable person and If Matt Goin would have been cordial or somewhat understanding I would have felt somewhat satisfied. This man has no business running a service department or any other job where he must deal with customers. His demeanor only infuriated me further.

I will say even though JR made the mistake of telling me my car was fixed and ready to go when it wasnt he was at least sympathetic to the problem. Too bad he was not in charge because I can assure Mr Goin and Fields Cadillac I am not going to let this situation slide.

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Loss:
$1000
Pros:
  • Jr was nice
Cons:
  • Rude employees horrible service manager

Preferred solution: Apology

User's recommendation: Dont use Service Dept

Brighid Ssi
map-marker Miami, Florida

False contract and bad service

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my name is Charles Marquez, I living in Georgia, I am beyond displeased with the way my experience turned out,at you dealer ship Field Cadillac in Jacksonville Florida, my time and money were wasted by following associated, regarding renewing my lease for my Cadillac, the general manager sales, Mr Steve Vargas and finance director KR Magee, she was disrespect during the credit check, she began asking irrelevant personal questions to the credit check, are responsible for botching my contract under the circumstances of the physical paper ready sign, not containing what previously agreed a was signed. I was entirely misinformed about. I would like some form of compensation from your company disrespect and negligence.

My next time my comunicasion will be with my lawyer.

TK for u time.

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Anonymous
map-marker Jacksonville, Florida

Breaking door handles on my Escalade

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I have a 2010 Cadillac Escalade and purchased it from Fields Cadillac in Jacksonville Florida. I've had to replace three door handles (2-Jax. / and 1- Georgia) since purchasing in 2013. I do not think GM take this issue serious as being a safety issue. It only tales one death due to these faulty door handles where a person's life could have been saved. You can best believe after being a witness to this defective product, I will do whatever is possible to see GM pay for a faulty product they shrug their shoulders. I'm fortunate to be able to spend the $300 immediately for the repair because of my family's safety. Not everyone can afford the rip-off fees charged by GM. This is the last GM vehicle I will ever purchase.
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Pros:
  • Service guy was helpfull
  • Staff and dealership
Cons:
  • How much i paid for such a cheaply made vehicle
  • Quality control
Reason of review:
Damaged or defective

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