Alise Kpt

Buyers Beware-Whirlpool Warranty

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Please report them to BBB(Better Business Bureau)! This company should either get proper techs or not be in business with this many people complaining! Horrible company, inexperienced techs! Have been out 3 times now and still no working washer. First appt tech was called for leaking washer from bottom. Tech came and stated it was the computer and he didn't have the part. 2nd appt made 3 weeks later tech installed computer part and said everything was good to go. Went to do a load and now another error code appeared! I have been put back into schedule rotation AGAIN for next week. Horrible customer service and even worst techs who do not check there work. If you can avoid dealing with them, do at all cost! Terrible company and can't believe with all the bad service they are still in business. Came back out today for 3rd appt, 3/30/23, now hose has hole in it, which is what the 1st initial service appt was and guess what?! HE DOESNT HAVE A HOSE TO REPLACE. This company is the WORST!!! 4th appt started...back in queue grrr
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Cons:
  • Unexperienced techs who do not check there work

Preferred solution: Fix my less than 1 year old wash machine

User's recommendation: Avoid company at all cost, will never buy a whirlpool product again because of Fields Appliance and they are the only ones who do warranty service!

Mary D Hnd

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Verified Reviewer
| map-marker Orlando, Florida

Employees don't do their job but are paid

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company sent the same representative to my house twice and did absolutely nothing to find out what the issue was with my dryer and then the 3rd time they wanted to charge me The same problems that was never fixed because they representative doesn't do anything when they come to your home they just talk to you about what YOU think the issue is instead of them actually testing the device to see what the Problem really is and when you call to complain to the member of management if that's what you can call him he will make it very clear to you that you're complaints even though they're all the same as all the other customer complains that they don't matter because they do 70,000 jobs a year and a couple hundred complaints of the same complaints doesn't matter to this company
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Pros:
  • Understanding customer service
Cons:
  • No testing done on site
  • No work done by employees sent to homes

Preferred solution: 1st I would like an apology for being called a liar 2nd I would like for them to come and fix my dryer instead of trying to charge me to fix it when the 1st 2 times they came to my home they didn't do anything

User's recommendation: If you buy a washer and dryer from home depot or Lowe's and you're under warranty avoid this company if you can

Anonymous
map-marker Orlando, Florida

Unprofessional, rude incompetent workers that lied.

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Over 30 phone calls, 2 week appt, followed by another 2 week delay for parts, after 11 months machine never worked. Even worse the tech worker lied several times to cover himself. THE Service Manager failed to listen was rude talked over this customer and said he took the word of worker over a former law enforcement worker. Do not let these people into your home.
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Preferred solution: Apology

User's recommendation: DON'T LET THIS COMPANY INTO YOUR HOUSE.

Blanky B Sof

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Verified Reviewer

Service

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Updated by user Sep 18, 2020

After 35 days my washer finally was fixed. I have to confirm that the technicians did a great job, however, I am not satisfied at all with the long time that took from them to have the washer fixed.

35 days without being able to do laundry was a very long time. Luckily I have lots of clothes so it did not affect me in that area, however, It took me two days to do finish doing laundry since morning until night.

Unfortunately, apparently Whirlpool has given this company the sole representation for the appliance repair, and it looks like they cannot handle the volume. I will never ever purchase Whirlpool appliances again.

Original review Aug 19, 2020
Fields Appliance Repair 7110 Edgewater Dr. Orlando, FL 323810 Office 407-299-**** Fax 407-578-**** Toll-Free 877-891-**** I have used the services of Field Appliance for many years, and never before had a problem. However, I think that this family that owns this business is over their head dealing with so many Whirlpool customers. Please read below the email sent to Fields appliance service today, which is self-explanatory. I understand this is a family business, and I am sorry to let the owners know that everyone who directly deals with service should be ashamed to the fullest. Since Tuesday, August 11, 2020, I called for service for my washer, and because your company did not have Internet, which is, not my fault neither my problem, I was never called for an appointment and when I called back they gave me an appointment for the 20th of August, 9 days after my call on August 11, 2020, and when I said it was too far away, they moved the appointment for today, August 19, 2020, and it was confirmed by Tina Jensen, Warehouse Service Manager on 8/17/2020 at 2:27 PM and on 8/17/2020 at 2:09 PM. by Tifton Thomas, SPOC. However, today at 3:57 PM when no technician showed up for the appointment I Look for another serascalled, and I was told by a very nasty and unprofessional person, the same person that when I previously called sound like she is not happy being and working there and that she doesn't care to assist customers with their needs. As a former Human Resources Director, I can read an employee even through a phone call, and believe me if she is a family member of the owners, it doesn't matter they should fire her, she is not helping the business image at all. She said to me that because I never answered the text that they sent rescheduling the appointment for the 19th they left the service scheduled for the 20th. First, I never received any text, second, I have two confirmations from two different people confirming the service appointment for today August 19, 2020. So, it looks that she either lied to me or the communication between departments is non-existence. In addition, this nasty and unprofessional lady had the audacity to hang up on me. It looks that she did not have anything else to say because there was no excuse possible for this mess up on the service or simply because she did not want to bother offering good customer service as she is supposed to do as part of her job description. None of the issues I had to go through are acceptable. The customer service is terrible, the people in charge are not doing their jobs, the customer service person is completely unprofessional and disgusting. I am very sorry, but if you as owners do not take charge of all of these issues your company will go down the drain very soon. I am sending this complaint to Whirlpool as well and placing it everywhere on different sites on the Internet that are available to place complaints because you do not even have a page on your website for reviews from customers, and that says a lot about your company. It says you do not want to hear any type of complaint because you are not willing, ready, and able to resolve them. Keep in mind that Rome was not built in one day, but was destroyed in one day.
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Pros:
  • As of today no pros
Cons:
  • Not reliable
  • Terrible customer service
  • No service appointment follow-up

Preferred solution: Deliver product or service ordered

User's recommendation: Based on today's experience I do not recommend this company any more

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