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Fidium Fiber Reviews
2
TOTAL REVIEWS
New Reviewer
Product has been great until recent snowstorm. Our service has now been out for 2 days and they are now telling us it could be out for 72 hours and if so, call them back and they will try to expedite
Support when service goes down. Their response has been very poor with three phone calls to them over the last two days and being told service could be resume in 24 to 48 hours. Yesterday we called again for an update and were told if we our service was still out after 72 hours to contact them and they would see if service call for repair could be expedited. My wife works from home and over the prior 20 years with Comcast we've never lost internet and home phone service for more than 24 hours.
User's recommendation: The service is excellent with very high speed internet but support at this point is questionable.
ID
Pros
- High speed internet and good home phone service
Cons
- Poor support with when service goes down
Preferred solution
Deliver product or service ordered
I have'nt had phone service since February 3rd, 2023 ( 17 days ).
I called to take Fidium internet. Soon after wood, I was unable to call out with my landline phone. When I entered a phone number, I then received an automated message ' the device you are using is not registered on the network to place calls, please contact your...
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ID
Location
Westmoreland, New Hampshire
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Fidium Fiber