Manufacturer: Fidelity Financial Services Category: Reward Cards Clear all filters (15 of 15 reviews match)
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First I have to say never had any issues with FIA card services and always had excellent customer service for many years with them.Now Fidelity switches to a new credit card vendor Elan Financial services. So a recurring charge on my card gets denied by Fidelity's new vendor. I call Elan customer service, wait on hold over 25 minutes and when I finally get to speak with a "live person" they are extremely rude and unprofessional. Not a great...
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Anonymous

Anonymous Thank you for posting this. I am also someone who was switched from the Fidelity AMEX to the ELAN VISA. I have spent hours and hours trying to get charges I paid to AMEX that ...

Anonymous

Mint I quick check on the USAA card is showing 1.5% reward similar to Quick Silver.

Just learned of conversion from Fidelity FIA which I've used for more than 25 years.Horrendously poor service. My card has been refused 3 times in the past moth. Every time I call Elan I've been told the problem was fixed only to recur. I was told a new card would be "overnighted" and that was 2 weeks ago. Today my card was again rejected for an airline online ticket purchase. Called and was told my card was inactivated because they sent me a...
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Anonymous

Anonymous If you do please add me to the roster!

Elan/ US Bank not able to post outstanding balances on accounts for 4 or 5 days once they began converting from FIA.Balance transfers that were initiated before conversion but not yet completed by the bank appear lost - was told to wait 10 days to see if they show up - Elan says they have no record (which is absurd). No sense whatsoever that they take any accountability for not being able to perform routine functions that other institutions...
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I have a Fidelity Visa Card using Elan since late June 2016, to replace my American Express, Fidelity no longer uses FIA. A refund was not transferred to Elan, and when I called Customer services, they did not know what they were talking about, not mention the rudeness of Rep, she told me to wait 2 weeks until they figure out where the money went, currently they have no record and no clue. I'm hoping to see my credit soon, but wonder if I...
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Anonymous

Mint Waxed My past experiences with the BBB is that they give you a contact person's name & number and then call your case closed; making no attempt to see if the issue was resolved. In ...