Manufacturer: Fidelity Financial Services Category: Reward Cards Clear all filters (15 of 15 reviews match)
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Elan Financial Services - Incompetent fraud investigations, make the consumer pay for fraud instead and punish the consumer!? Never using this card again!!!
Very happy user of the Fidelity Amex card, until Fidelity made a move over to Elan Financial Services for the Visa Signature card. Since then, I've had to change my account number 3 times in less than a year, due to online credit card fraud. I swear that a whole bunch...
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2.9
Product
Fidelity Financial Services Fidelity Signature Reward Card
I didn't like
  • Shady practices
  • Lack of professional knowledge
#988962
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We were given a $15,000 line of credit on a new Fidelity card.We have perfect credit. Any transaction over $100 was decined. Elan Financial stated the purchases were declined because they do not know our spending habits. The 4th decline was an airline ticket. No one...
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Product
Fidelity Financial Services Fidelity Signature Reward Card
#971642
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Twice in the last 3 Elan Financial billing cycles my scheduled payment date through Fidelity Billpay was process immediately rather than the Deliver By date I setup.Ignored the first error as I thought it could have been my error but the payment I scheduled Oct 19 was...
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1.0
Product
Fidelity Financial Services Fidelity Signature Reward Card
I didn't like
  • Billpay errors
  • Blaming the customer for a mistake elan and fidelity made
#940213
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Fidelity Financial Services Fidelity Signature Reward Card Review

#906268
1.0
New card never arrived and has been blocked .
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My new Fidelity Visa is essentially useless. There are levels of customer service, and all levels are not equal. The bigger the price problem, the nicer the rep., but their hands are tied. They are unable to fix the issues--declined card, erroneous fraud alerts, etc....
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Anonymous
Aanonymous

I am now VERY concerned about Fidelity's use of Elan services for their rewards card, which I otherwise love.Please get your act together, ELAN and FIdelity !!

Anonymous
Anonymous

THEY ARE INTO (NBT BANK) witch was PENN STAR BANK ! PLEASE REPORT THEM TO THE CFPB / THE FTC WILL POP THEM ONCE MORE GO TO BBB. HIT THE CHAT BUTTON THEY WILL PUT UP THE HYPERL...

2.2
Product
Fidelity Financial Services Fidelity Signature Reward Card
#931785
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I was on auto-pay with my Fidelity card.In July Elan said they mailed notice of the transition and also mailed a new card (I received neither), In September I get a mailer i'm past 30 days, and another mailer (same day) based on payment history, we've reduced your...
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1.0
Product
Fidelity Financial Services Fidelity Signature Reward Card
I didn't like
  • No transparency or visibility on change from fia to elan
#923581
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I SURE MISS AMEX FIDELITY SWITCHED TO ELAN AND I TRIED TO HAVE MY LIMIT INCREASED AND WAS TOLD I HAVE ONLY BEEN A CUSTOMER FOR 3 MONTHS--I HAD A FIDELITY CARD FOR MANY YEARS ! THE ELAN TELEPHONE FOLKS ARE VERY HARD TO UNDERSTAND--NO PROBLEM WITH AMEX HAD A MERCHANT...
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Product
Fidelity Financial Services Fidelity Signature Reward Card
#923536
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This company took over a Fidelity American Express to convert to VIsa. They are incredibly incompetent. They transferred balances to the new card but not the payments then charged interest. Then they double billed my bank account for a $3600.00 automatic payment...
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1.0
Product
Fidelity Financial Services Fidelity Signature Reward Card
I didn't like
  • Dealing with elan customer service - ignorant
  • Having to drop everything and get a diff credit card
  • Being forced to use this company by fidelity
#909087
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Be careful to use the Fidelity 2% cash back credit card that Elan handles.It's horrible. They issue PIN without my prior permission and say there's no way to remove it from my account. Representatives are not only unprofessional but also have bad attitudes. It looks to...
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Anonymous
Anonymous

Elan sucks what a bunch of crooked a$$wipes

1.0
Product
Fidelity Financial Services Fidelity Signature Reward Card
I didn't like
  • Horrible customer service
  • Horrible
  • Lack of professional knowledge
#905453
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I had 3 fidelity cards with FIA I understood from the mailing the FIA visa card was being replaced but Elan also discontinued my 2 AMEX cards one of which was used for automatic payments By the time I discovered that the AMEX was discontinued I owed late penalties...
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Product
Fidelity Financial Services Fidelity Signature Reward Card
#898778
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Terrible company that hurts my trust in Fidelity. Why can't I speak with a Fidelity representative to complain about Elan? They should know their third parties managing their customers' money sloppily better than they seem to. Autopay didn't work for me, either. The...
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Product
Fidelity Financial Services Fidelity Signature Reward Card
#898646
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