Fidelity Communications
Fidelity Communications Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fidelity Communications has a 1.5 star rating based on 2 customer reviews. Consumers are mostly dissatisfied. Recent recommendations say stay away. Reviewers value Customer service and Reliability and report a medium price level.
Key Takeaways for Future Customers
- Check service reliability and note reports of internet drops.
- Customer service access may be phone-centric; plan for limited alternative contact options.
- There is at least one positive help desk interaction resolving webmail and spam issues.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor service quality and perceived incompetence.
- Reports of dropped internet service and limited communication channels causing accessibility issues.
- Public recommendations to stay away from the company.
Positive Feedback
One reviewer praised an experienced, polite help desk agent who resolved a webmail/password and spam problem.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fidelity Communications has a 1.5 star rating based on 2 customer reviews. Consumers are mostly dissatisfied. Recent recommendations say stay away. Reviewers value Customer service and Reliability and report a medium price level.
Key Takeaways for Future Customers
- Check service reliability and note reports of internet drops.
- Customer service access may be phone-centric; plan for limited alternative contact options.
- There is at least one positive help desk interaction resolving webmail and spam issues.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor service quality and perceived incompetence.
- Reports of dropped internet service and limited communication channels causing accessibility issues.
- Public recommendations to stay away from the company.
Positive Feedback
One reviewer praised an experienced, polite help desk agent who resolved a webmail/password and spam problem.
Turn one complaint into a collective action
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Supporter
Horrible company
They are incompetent. No comparison to ***, which is much better.
I think they recruit their employees from the DMV. I have never had such bad service.
Preferred solution: Apology
User's recommendation: Stay away
Speechlessness
- - Customer had a total laryngotomy and cannot talk.
- - Fidelity could not assist with switching to Gmail when the internet dropped.
I had a total laryngotomy(I cant talk). With Fidelity there is no other way to communicate with them except by phone.
So when they dropped their internet, I was left in the cold as to how to switch from Fidelity to Gmail. They discriminate against the speechless.
Sullivan, Missouri
Pleased With Customer Service
- - Andy in California was knowledgeable, kind, and polite.
- - Reached Fidelity's Help Desk; he resolved the issue and changed my email/webmail password.
I had a great experience with Andy in California. I reached him via the Fidelity Communications site suggestion to call the HELP DESK.
He was very knowledgeable, polite, kind, and patient.
He resolved my problem. I am not a tech person and very much appreciate his help.
I contacted the Help Desk because I needed to change my email/webmail password. It was being used to send SPAM email. Several days ago, today's date is 2/4/24.
I received a Spam email FROM me
To me.
Earlier, numerous tines, I received the same message using different email senders addresses not mine. Upon receiving the email /webmail supposedly FROM me TO me, I realized it was time to change passwords.
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