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I have been unable to close my account with this company! There is no way on their website to pay your card in full. Only two options are (1) pay the minimum payment or (2) schedule a FIXED regular payment. WTF??? I pay my credit cards on time and in full, but this...
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2.0
I liked
  • Customer service did the best they could
I didn't like
  • Fia practices overall
#795562
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Have a Fidelity FIA card. Have had 3 instances in the last 5 months where they have put my card on hold as a fraud detection issue. Either because me or my wife are traveling and charging out of state. The hold is resolved easily over the phone answering their...
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Rewards are good but the customer service is not Amex direct and most of the operators are clueless. Tried to access the cash advance option and spent 3 hours on the phone with no resolution. Very few banks will process the card and those that Amex said would do it...
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I applied for a Fidelity American Express card based on the offer of 2% cash back on all purchases. When I got the card the paperwork informed me that the card was issued by FIA Card Services under license by American Express. Therefore, none of the existing Amex...
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2.4
I didn't like
  • Self auto payment unauthorized
#714685
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Glad I am monitor my checking account often! One day I've noticed that FIA Card Services took almost $4,000 to "auto-pay" itself w/o my authorization. The "funny" thing was that my card balance was under $2k! When calling, they first denied it was initiated by them...
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1.0
I didn't like
  • Self auto payment unauthorized
  • Customer services
#670457
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FIA card services supervisor/manager was suppose to get back with me. They NEVER DID. Called Fidelity with whom I got the Am. Express card from and spoke with the presidents office. They have called FIA for the past 3 days to have them respond back to me. FIA NEVER...
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Anonymous

Anonymous Why would you waste time trying to call a "monster mega-bank"? Fire them immediately.

Several problems with this card. I have been trying to get my auto pay set up for 7 months. You have to mail in a paper form. They tell me it will go through in 2-3 months. Then it doesn't and I have to resubmit and wait 2-3 months. My other credit cards allow me...
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I'm writing while on hold with FIA card services for my AmEx 2% Fidelity card. It's currently 32 minutes and counting. The problems started when I tried to buy an airline ticket for about $300 from one European city to another. Seems like a low fraud sort of purchase...
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Anonymous

JoeLangley FIA is a total *** company.

2.0
I didn't like
  • Poor customer service
#602747
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Our card was getting declined with no reason. The FIA Card Services web site showed that my account was block because of questionable activity. So I tried to call them. And tried. And Tried. over the last three days, I've made six phone calls staying on hold...
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Anonymous

Anonymous Yes I am having the same problem now. It is as if they got hacked and now hiding it by not answering calls about why the cards are not working

Simply put I had two Fidelity Credit Cards, a Visa and AMEX serviced by FIA. For over 20 years I traveled using my regular AMEX Card ad my GM MasterCard. I switched to the Fidelity branded cards for the cash back feature ad boy was it a mistake. FIA essentially...
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1.0
I didn't like
  • Their attitude
#568366
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