Original review updated by user Apr 23, 2021
After being forced to hire a contactor to prepare a bay window for installation which FHIA removed and boarded up, 1 month later I am still struggling to get this company to complete the 3 day installation that started 2 months ago. The Project Manager, has become non-responsive at multile points during the process. After my initial reviews on multiple sites, I received a call from Ralph, the Operations Mgr., had 1 conversation with him before he failed to respond to my messages. On 2/16, day 2 of the installation the installer, identified that 2 screens were missing. When he returned on day 3 and installed the next 3 screens he did not install any screens...I was repeatedly told by Andrew, for more than a month, the screens were a minor issue and would be taken care of...the 1 thing we actually agreed on. Still I listed them on the list of many items still needing to be done. Andrew repeatedly told me these "small issues" will be resolved AFTER they pass the final inspection which I questioned because some of the issues are structural in nature. After failing the inspection, 10 days ago, as I expected, for these items that I listed, Andrew says he will call to set up a day to take care of the many structural thing such as no pitch for water draining, missing screens, missing caulk and missing screws in all windows. Andrew called today and abrasively stated that the installer told him my mother stole the missing screens. The more I rationalized with him the many reasons why this sounds preposterous, the more adamant and aggressive he became. Andrew insisted on focusing on screens that have been missing and asked about multiple times, for more than 2 months. He repeatedly stated that the installer told him HE SAW MY MOTHER TAKE SCREENS...the same installer that told me 2 screens were missing on day 2 and then said on day 3,,,he didnt have any screens with him. The same installer that broke my lamp and tried to hide it until confronted, the same installer that he and Andrew said he would replace my lamp 2 months ago... Andrew's shift of responsibility for the missing screens to my mother is appalling, shameful and very disrespectful. More so, it is senseless in the grand scheme of things...screens are FREE for life of the windows and considering the extensive list of items that I have been emailing Andrew about and waiting on to be completed for more than 2 months... This list (excerpts to emails sent to Andrew) is in Addition to the INSPECTOR'S LIST for FAILING items... *17 sets of shutter tracks need to be removed. *12 windows are not caulked and need interior sealing *10 windows have huge chips around the perimeter of the window frame from the window being removed *6 windows have hairline cracks under window sill *5 tiled window sills have chips *5 windows need screens *4 windows need caps * 1 kitchen window has lots of exposed areas...openings surrounding the frame. The other issue is the gray cement put over the red brick to seal the openings created during window installation...this is unsightly and not consistent with the notion of increasing the property value by having impact windows installed. Additionally, we have the broken Tiffany lamp which was broken and supposed to be replaced by now. The lamp cost was $200 but this is the last gift that my deceased grandfather gave me so, technically it can never be replaced. With all of this undone, poorly done and months of lack of follow through, Andrew called and harrassed me, insulted my mother whom also told him that she did not take the screens in question in some twisted effort to evade the real significant matters like poor construction, functional issues...even he was not able to open the 1 window he attempted to as he concluded the spring was broken and once again said, "no big deal...it will be taken care of". FHIA's managemet team seems to have a consisten pattern of this nonchalant response that is usually followed by a defensive attitude and a shift of responsibility for completing tasks in which FHIA were contractd to do.
User's recommendation: Do Not Hire FHIA...Read the reviews from other customers with similar and worse experiences.